Engineer Network

Shadi Kabajah

San Francisco, CA ***** 415-***-**** *****.*******@*****.*** linkd.in/160Kd5N

PROFESSIONAL SUM MARY

Systems Engineer with 5+ years of experience and extensive knowledge of voice and data network

analysis

Key Skills

● Er icsson Cellular systems expert, site acceptance, ticket solving and data analysis

● Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

PROFESSIONAL EXPER IENCE

Admin Assistant, Arab Resource & Organizing Center, San Francisco, CA

06/2013 – Present

● Assist with caseload management and communication with clients and conduct client intakes and

manage client documents

● Manage filing, clerical work, typing and documentation and provide English/Arabic interpretation

for f lyers, brochures and letters

W ireless RAN Engineer I I, Er icsson (STC/Zain), R iyadh, Saudi Arabia & Baghdad, I raq

03/2011 – 06/2012

Subcontracted to STC (Saudi Telecom Co), 2nd l argest telecom company in the M iddle East & Africa region (March 2011 –

Dec 2011) and Zain, the 8th l argest in the MEA region (March 2012 – June 2012), both mobile operators operated partly by

E ricsson

● Provided technical assistance for Field Engineers and Network Operations Center for

maintenance of cellular sites and BSCs to resolve network issues and analyzed records of

t ickets

● Implemented Work Orders for different types of reconfiguration of radio sites and worked

w ith other departments to increase capacity of radio network

● Solved radio network performance and faults tickets to achieve best KPIs within agreed

S LA between vendor & operator

● Tested newly deployed Base Transceiver Station (BTS) to ensure correct implementation of

software & hardware and made sure it matches with base station controllers (BSC)

i ntegration

W ireless RAN Engineer, Jawwal Cellular Communications, Ramallah, West Bank

05/2007 – 03/2011

Subsidiary of PalTel Group operating in West bank and Gaza Strip

● Presented data & reports on achievements, network, future needs and KPI status to seniors

& management

● Operated and maintained BSCs to keep RAN network configured & updated, diagnosed &

t roubleshot procedures, and responded to emergency network cases to keep network live and

f unctioning

● Cooperated with vendor and other departments on network expansion projects

E DUCAT ION

BS, Electronics & Communication Engineering, Al-Ahliyya Amman University, A mman,

Jordan

Private University in Jordan and member of the International Association of Universities

PROFESSIONAL DEVELOPMENT & ASSOCIAT IONS

● Certificate, E ricsson APG Operation & Maintenance (O& M), E ricsson, I reland, 2010

● Certificate, AXE Operation and Emergency Handling, E ricsson, I reland, 2008

● Certificate, GSM BSC Operation, E ricsson, Sweden, 2008

● Volunteer, JFCS East Bay, Walnut Creek, CA, Feb 2013 – Present

● Member, I EEE and Jordan Engineers Association, 2006 – Present

Permanent US Work Authorization

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