Alicia Milburn
Lincolnton, NC 28092
Phone: 704-***-****
Objective: Seeking employment with a company where I can learn and grow. I
have already learned some great skills along the way but I love learning
new things, to better myself. I am a hard worker and a fast learner.
Work Experience:
Aon Hewitt/Randstad Staffing
October 2013-Present
Answer incoming calls from associates that have questions and want to
enroll in their health benefits, during annual enrollment.
Explain plan deductibles, and copays. Tell payroll deduction amounts, when
coverage will go into effect, and when new payroll deductions will start.
Explain how additional coverages work if associates chooses to enroll in
them.
Security Finance Corporation
July 2013-September 2013
Greet customers and take payments. Answer telephones and solicit renewal
of customers loans. Renew and open loans, based on credit reports and
past history. Handle cash drawer and responsible for close down at the
end of the day.
CVS Pharmacy: Pharmacy Technician
September 2012- July 2013
Enter prescriptions into the system to be prepared for the patient.
Count out the medication and put into appropriate vials so medication can
be given to the patient. Enter insurance information into the system and
submit for billing. Greet patients and take co pays for prescriptions and
ring up any other items. Offer assistance to patients and pass clinical
questions to the pharmacist, answer phone calls, and assist the pharmacist
in various ways throughout the day.
O' Charley's Restaurant: To-Go /Server:
March, 2011- September 2012
Answer incoming calls, take orders over the phone. Place orders in
computer, package the order, take payment for the order and make change.
Also responsible for the cash drawer key, servers change for large bills
and giving changes for dollar bills. Helping out in any way needed,
throughout the restaurant. Greet customers and make their dining experience
great.
AmeriCredit Corporation
Collections Account Representative
August 23, 2004-August 18, 2009
Duties: Performed various clerical duties to assist customers to
bring past due car loans current. Also assisted customers with current
accounts answering questions and concerns. Provided assistance to customers
when available. Entered notes on the account detailing the customers
situation, and any arrangements for payment, or payments that were made
during the phone call.
The Peddler Steakhouse
Hostess/Salad bar Prep
May 25, 2000- January 19, 2008
Duties: Responsible for greeting and seating customers. Also made
waiting list, took customer payment for bill, and balancing out cash drawer
at the end of the night. Also responsible for making nightly deposit.
Setup salad bar for the evening, and made sure all items were well stocked
for the evenings business.
CompuCredit Corporation
Collections Representative
January 21, 2002- October 10, 2003
Duties: Performed various clerical duties to assist customers in
bringing credit card accounts current. Offered assistance, and noted the
account with the conversation, and any payments or arrangements made.
Education: Bandys High School
High School Diploma
Graduated May 2000
Qualifications:
AS/400
Epro
Davox
Microsoft Works
At least 45 wpm
TSYS
Mosiax
Rx Net