Manager Customer Service

Scott Riggs

*** ********* **** ****: 419-***-****

Perrysburg, OH 43551 *****.*****@*********.***

PROFESSIONAL PROFILE

Logistics Professional offering an outstanding record of achievement in driving strategic business results

within a world-class service and manufacturing environment. Skilled manager with proven ability to

exceed productivity and service targets. Particularly effective in supplier management and the

establishment of effective international transportation infrastructures. Collaterally qualified by specialized

knowledge of the Far East, Pacific Rim, European, Latin American, and Canadian sectors. Areas of

expertise encompass the following:

Inventory Management Logistics Transportation Procurement/Operations

Contracting / Negotiating Supplier Management Integrated Supply Chain

PROFESSIONAL EXPERIENCE

FIRST SOLAR INC., Perrysburg, OH 2006 - 2013

Manufacturer of photovoltaic (PV) solar modules and commercial provider of PV solar sys tems.

Manager, Global Transportation and Logistics

Enabled the growth of First Solar from $135M in total revenue in 2006 to over $3 billion in 2013 by

implementing strategic global logistics processes and effective supplier management .

Established the logistics processes to enable shipments in Europe, North America, Australia, South

America, and Middle East.

Cultivated effective relationships with Senior Carrier executives to support the growth in container

volumes from 600 per year to over 12,000 containers per year, generating $6M in annual savings by

contracting directly with ocean carriers for all trade lanes.

Designed and implemented an effective integrated logistics process to support a six plant

manufacturing complex, which yielded a $1.4M annual savings and eliminated traffic congestion

for shipping over 12,000 containers per year.

Selected a 3rd party logistics provider to manage and coordinate inbound and outbound

containers to Malaysia plants, resulting in effective utilization of container movements and

eliminated on-site road congestion.

Managed 3rd party provider for handling of off-site raw material storage and just-in-time

deliveries to the plant.

Secured flexible and cost effective warehouse space to support spikes in Finished Goods

inventory.

Created an effective logistics management process to support nine global plants ensuring on-time

shipping by establishing a cross-functional weekly communication process with plant logistics

team, logistics commodity team and customer service.

Held semi-annual global logistics conferences with logistics team members and internal

customers to understand customer requirements and established and implemented logistics

strategies.

Implemented a supplier management process to include Carrier Scorecards and Quarterly

Business Reviews.

Enabled the return of modules for warranty inspection from customer sites to First Solar warranty

inspection centers by creating reverse logistics processes from Europe, Australia, India, United

Arab Emirates and Thailand to inspection centers in Germany and USA.

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EXEL, INC., Rochester, NY 2002 - 2006

Global supply chain and logistics company.

Transportation Manager, Technology, Americas

Oversaw operations for the Transportation Management System that provided the inbound and

outbound transportation for the client’s warehouse and managed a $7M yearly budget.

Implemented transportation strategy closing the Midwest and Canadian warehouses and shipped

all orders out of the client’s Eastern warehouse, which saved approximately $1M.

Spearheaded new international order fulfillment process in the warehouse, created packaging and

exporting documentation and ensured compliance with all export and import regulations.

Accountable for domestic carrier service levels with on-time deliveries from the carriers as well as

improved productivity in the warehouse and with carriers.

Initiated and successfully implemented carrier transportation strategies that reduced client’s

domestic transportation spend by over 25%.

XEROX CORPORATION, Rochester, NY 1991 - 2001

Multinational document management corporation

Manager of Order Management, Small Office/Home Office Division 1999 - 2001

Comprehensive responsibility for inventory management, order fulfillment, planning and final

integration operation scheduling for the personal and small office printer and copier division and

supervised a staff of four exempt employees.

Managed the scheduling for final throughput for the integration center.

Created the vendor management inventory process to reduce customer-owned inventory at their

retail stores.

Achieved a 50% reduction in Xerox’s consumable inventory within one year.

Manager, Global Ocean Transportation, Global Transportation Commodity Team 1995 - 1999

Negotiated rates, selected carriers, determined and managed routing, and administered contracts for

ocean transportation between the US and Asia, Europe, and Latin America.

Achieved $6M in total ocean transportation savings utilizing aggressive purchasing strategies.

Implemented and managed supplier freight consolidation programs in Europe, Japan, and China.

Re-engineered routings for the Far East and Europe, attaining multimillion dollar savings.

Championed Freight Forwarder in Japan to support change in terms of sale with Xerox suppliers

from FOB Port to FCA warehouse, resulting in over $1M savings per year.

Implemented a worldwide tracking system for international freight shipments.

Senior Buyer, International Air Freight, Global Transportation Commodity Team 1991 - 1995

Negotiated domestic and international airfreight and freight forwarding services. Identified

opportunities, created the requests for quotes, contracts, led teams for supplier selection, and created

and administered contracts.

Initiated and led a multinational team in the selection, negotiation and implementation of an

international freight forwarder that yielded $4M in cost savings.

Negotiated airfreight reductions from Japan to globally locations, saving over $1M per year.

Managed domestic express letter and small package contracts.

PREVIOUS PROFESSIONAL EXPERIENCE:

Ace Air Cargo Express, Chief Pilot and Assistant Director of Operations; hired, managed and trained

company pilots and flight crew for a FAA Part 135 Cargo Airline ensuring safe and efficient operation

of assigned aircraft.

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EDUCATION

UNIVERSITY OF MISSOURI, Columbia, MO

Master of Business Administration; Concentration in International Business

UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL

Bachelor of Science in Business Administration; Concentration in Finance

AWARDS/HONORS

Recipient of the Team Excellence Global Purchasing Award for Logistics 2000 Transportation

Strategies

PROFESSIONAL AFFILIATIONS

Global Shipper’s Association, Member, Board of Directors of an ocean transportation purchasing

consortium, 1995 - 1999

COMPUTER SKILLS

Microsoft Word • Microsoft Excel • Microsoft PowerPoint

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