Customer Service Administrative Assistant

Shavonda Middleton

*** ********* ****, ****** ******, SC 29461 Mobile: 843-***-**** E-mail: **********@*****.***

OBJECTIVE

Seeking a career, which will allow me to use my education, technology skills, abilities and experiences

to work in a position that will be rewarding, fulfilling, and offer opportunities to help others.

PROFILE

Currently a College Graduate seeking a career in my field of Business Administration with a minor in

Sociology, but not limited to. I am offering versatile office management skills and proficiency in

Microsoft Office programs, strong planner who readily adapts to change, works independently or in a

team effort. I am able to multi-task priorities and meet tight deadlines.

EDUCATION

Claflin University, Orangeburg, SC

• Bachelor of Science in Business Administration Graduated: May, 2013

• Minor in Sociology

• 3.0 Cumulative GPA

Berkeley High School

Standard SC High School Diploma Moncks Corner, SC

•

Graduated: June, 2008

EXPERIENCE

T-Mobile

Sales Associate Moncks Corner, SC 2013-

present

• Answer phones

• Trouble shoot phones

• Assist customers with their phones

• Add data, feature, and any other service customers need

• Answer customer’s questions

• Provides exemplary customer service

Dr. Thaddeus J. Bell’s Family Practice

Medical Administrative Assistant Charleston, SC

2006-present

• Filed/look up patient reports and records

• Have reports out ready for the doctor

• Checked the patients in

• Follow up with the patient about their last visit

• Typed

• Answered phones

• Learned new medical terminology

• Assisted the doctor with anything he needed help with

• Billing and coding

Home Telephone Company Moncks Corner, SC 2008-2013

Administrative Assistant

• Greeted customers

• Recorded and documented time sheets

• Payroll

• Merging letters and data entry- following up daily with process servers

• Produced reports in excel

• Helped customers with their phone services (mobile and home phone)

• Assisted customers on what phone plan best fit them

• Troubleshooting

• Solved complaints over the phone

• Coordinated events for the office

• Assisted my managers with any needed help

• Documented in Microsoft Word, Excel, Spreadsheet, and Outlook, but not limited to.

TJ Maxx

Sales Associate

• Greeting customers

• Performed cash register operations and transactions Summerville, SC 2010-2013

• Promoted products and programs to increase sales

• Trained new employees to process transactions

• Provided exemplary customer service

• Coordinate shelves and fixtures for display

• Assisted customers with paying their bill

• Answered phones

• Assisted customers over the phone with problems

• Solved customer complaints

• Maintained and balanced a cash drawer

• Counted money at the end of my shift

• Assisted my manager with closing

Positeen Life

• Tutored elementary and middle school levels in core Orangeburg, SC 2009-2012

programs and in the classroom after school

• Supervised classroom and outdoor activities

• Worked with kids from low income families

ACTIVITIES AND LEADERSHIP

Sponsors for Educational Opportunity

Acquired an internship with the Toyota Dealership of Orangeburg, SC 2011-2012

•

Rented out cars to customers

Worked with customer files

Made a program for the renting services

Acquired an internship at Davis Law Firm 2008-2010

•

Reviewed accuracy of pleadings prior to service

Conducted skip traces for unknown addresses

Entered notes from clients on Microsoft Office

Recorded notes from clients

Handled multifaceted clerical task (e.g., data entry, filing, records management, clocking of

Affidavits of service)

Community Service with Closing the Gap in Health Care 2006-present

•

Interviewed patients about their health

Wrote articles for Closing the Gap radio broadcasting

Assisted kids ages 5-14 in the Closing the Gap Fitness Seminars

Guided kids and parents in registering for the seminar

Trained new volunteers

SKILLS

• Office Skills: Office Management Spreadsheet/Reports

Organization Multi-Tasking Research and Investigation

•

Skills

Teamwork Communication

•

Patient 40 or more wpm

•

•

•

Computer Skills: Microsoft Word Microsoft Outlook

•

Microsoft Excel Microsoft Access

•

Microsoft PowerPoint

•

EXTRA-CURRICULAR

• Active Member of Delta Sigma Theta Sorority Incorporated

REFERENCES

Available upon request

Contact this candidate