TRESSA HOUCHEN
*** ********* ***** **********, ** 49250 517-***-**** *********@*****.***
Human Resources Representative
Objective: To secure a responsible position that will challenge my abilities. Allowing me to fully utilize my problem solving, organizational, customer service and communication skills, as well as several years of clerical experience.
Professional Experience
Ave maria school of law Naples, FL
Human Resources Specialist February 2012 – November 2013
• Performed benefits administration to include claims resolution, change reporting, and communicating benefit
information to employees.
• Processed payroll and handled all payroll issues and questions.
• Filed EEO-1 report, IPEDS report and HR specific portion of ABA report annually; maintained other records,
reports, and logs to conform to EEO, FMLA and HIPPA regulations.
• Conducted recruitment effort for all exempt and nonexempt personnel, students, and temporary employees;
conducts new-employee orientations; monitored career progression, write and placed advertisements as needed.
• Handled employee relations counseling, outplacement counseling, separations and exit interviewing and analyzes
data and makes recommendations to the management team for corrective action and continuous improvement.
• Responded to employee relation issues such as employee complaints, harassment allegations, and civil rights
complaints.
• Represented the school for any unemployment claims, employment verifications and COBRA.
• Handled questions, tracking and reimbursement process for school relocation assistance program.
• Facilitated and/or provided HR-related training (including orientation) to the workforce.
• Maintained and coordinated employee recognition programs.
• Reviewed applications and interviewed applicants to match experience with specific job related requirements.
• Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to employee personnel
information and data, including but not limited to issues such as benefit costs, staffing levels/deployment, turnover,
absenteeism, recruitment, applicant tracking, EEO, compensation, promotions, etc.
• Effectively utilized the data processing system to obtain, store, and analyze pertinent data and information.
• Performed routine audits to ensure data quality and compliance.
• Maintained HRIS (ECI Empower) database including the processing of employee change records.
• Coordinated FMLA, STD & LTD leave programs.
• As directed, participated in the investigation and resolution of ongoing employee relations problems, anticipate
problems whenever possible, and develop, recommend, and initiate appropriate steps for resolution.
• Managed Federal Work Study and Student Employment program tracking, communication, on-boarding,
recruitment and placement.
• Maintained compliance with federal and state regulations concerning employment.
• Partnered with management to communicate various Human Resources policies, procedures, laws, standards and
government regulations.
• Facilitated training in the configuration, functionality and use of payroll software (ECI Empower).
• Provided guidance to management and employees in the day-to-day functions of administering an accurate and
timely payroll. Ensured compliance with all applicable state and federal wage and hour laws.
• Provided guidance and support in the preparation of weekly, biweekly, monthly, quarterly and year-end reports.
• Acted as liaison with vendor (ECI) and fostered effective relationships with representatives especially as it pertains
to the use and function of the payroll software.
• Assisted in coordinating and participating in the annual open enrollment period during 4th quarter of each year.
Arranged for distribution of materials from carriers, assisted with communicating changes to employees and
conducting employee presentations.
• Responsible for administration of the 401(k) and 403(b) employee retirement plans.
• Acted as liaison with various carriers and fosters effective relationships with client representatives.
• Ensured compliance with all applicable laws and plan documents.
• Participated in administrative staff meetings and attended other meetings and seminars.
• Assisted in planning and development of department goals.
• Maintained records and filed in accordance with state and federal law in order to minimize liability and ensure
adequate documentation of employment practices. Worked on a paper to electronic file conversion project.
Coordinator for Student Affairs July 2011- February 2012
Administrative Assistant for Student Affairs 2008 – July 2011
• Primarily assisted the Registrar and Director of Financial Aid.
• Processed daily Transcript and Letter/Document Requests.
• Helped administer exams; copy exam materials, coordinate proctor instructions, schedule, and
distribute materials. Coordinate check in/checkout of completed in-class exams and of take-home/final paper
exams. Prepare for distribution to professors for grading.
• Updated/maintained student records within our database (PowerCampus).
• Registered incoming 1L students; assist with add/drop registration for current students (2L/3L).
• Assisted with degree audits.
• Coordinated Student/Faculty Course Evaluations.
• Assisted with large mail merges.
• Coordinated Robey Scholarship program for eligible students.
• Charged student accounts with fees they have assessed and notify them of these charges.
• Collected student payments for housing, tuition/fees, and facility charges (printing, library, and fax).
• Processed cash receipts.
• Distributed student loan checks.
• Provided Financial Aid information.
• Assisted with Federal Work Study program; update spreadsheet with bi-weekly payroll and track student hours,
notifying them of hours left and amount earned to date.
• Assisted with Student Orientation; oversee 1L Check-in, copy/organize orientation welcome packets, and cover
various miscellaneous tasks when asked.
• Coordinated campus Graduation Fair; organize student appointments to meet with the photographer, bar prep
vendors, and cap/gown vendor.
• Assisted with Commencement ceremonies; check-in/check-out of student and faculty regalia, provide
information/student directions, and oversee faculty and Board of Governors at commencement (properly dressed in
regalia and lined up correctly).
• Move Captain for department when the institution relocated from Ann Arbor, MI to Naples, FL in 2009.
Tenneco Automotive Grass Lake, MI
Automotive Supplier/Manufacture – Engineering
Receptionist/Human Resources Assistant, 2004 to 2008
• Maintained phone switchboard, process incoming and outgoing mail, produce memos and spreadsheets, handle
weekly charities, greet customers and visitors, maintain front lobby.
• Responsible for office equipment (copier, computer, fax…etc.).
• Assisted with conference room scheduling, menu selections and meal orders for meetings. Coordinated company
events.
• Data entry; weekly hourly payroll.
• Coordinated interviews, call on references, produce new hire paperwork, maintain personnel files, and assist
employees with questions and requests.
• Created expense reports for direct manager and executives using SAP.
• Coordinated travel arrangements.
The book house Jonesville, MI
Book Warehouse – Supplier and Distributor
Office Assistant, 2000 to 2004
• Worked in multiple departments managing basic office needs; Shipping/Receiving, Accounting, Customer Service,
and Retail Store.
• Processed incoming and outgoing mail, data entry, answered phones, produced memos and letters. Was responsible
for using office equipment (copier, computer, fax…etc.).
• Assisted customers in person, as well as, over the phone within the retail store.
• Contacted publishers for placing and canceling orders.
• Updated store stock daily by data entry.
Education & Certifications
Hodges University Naples, FL
Bachelor of Science (BS) in Management, 2013
Edison State College Ft. Myers, FL
General Studies – 2010 to 2012
Jackson Community College Jackson, MI
Associate in Applied Science (AAS) in Office Administration, 2005
Certificate: Microsoft Office User Specialist, 2005
Jonesville High School Jonesville, MI
High School Diploma, 2003