Access Control Analyst
Resume:
PRAFUL B. RAYTHATTHA
** ******* ***, *********, ** 08540
*********@*****.***
SUMMARY
Skilled Help Desk Analyst with 8 years’ experience supporting end users with
hardware, software, connectivity, applications, and password reset problems.
Adept at troubleshooting, maintenance, and providing outstanding support to
staff members in a fast-paced call center environment of a large-scale hospital.
• Demonstrated outstanding customer’s skills while responding to
approximately 50 callers daily.
• Analyzed overall AT&T wireless accounts to eliminate waste in
equipment/services, resulting in a total cost savings of $120,000 over a
two-year period.
• Reduced monthly costs by closing obsolete Sprint dial-up accounts in
2008, achieving a monthly cost savings of $4,000.
• Uploaded 6000 users, within a 24-hour period, during the Lawson upgrade
in 2010, enabling the IT Department to meet an extremely tight deadline
EXPERIENCE
Princeton Healthcare System, Princeton, NJ
2008-2013
Helpdesk Analyst
Provided comprehensive helpdesk support via telephone, voicemail and
electronically to employees experiencing difficulty with software, hardware,
connectivity/wireless and applications on desktop PCs, laptops and Thin Client.
Ensured prompt resolution of helpdesk tickets upon initial contact (85% - 90%
resolution rate). Have been responsible for IT access control audit since 2008,
with no failures.
• Handled troubleshooting of various applications via remote tools such as
SMS, Logmein, Dameware and VNC client
• Set up preapproved Role-Based Access Control (RBACs) and eliminated
access request forms for nursing floors, improving productivity by 50%
• Created/managed network accounts, mailboxes, VPN accounts and
permissions for all users, including applications such as QCPR, Affinity,
CERNER, Affinity, Lawson, EDM, QES, Wellsoft, RAS, Allscripts
Homecare, McKesson, GE-OR, GE Parental and Optilink.
• Worked with VM Administrators and Citrix Console to reset desktops and
restore availability of programs
• Checked Lawson daily termination report, log termination ticket in
LANDesk and terminated access from all applications.
• Monitored egate interface engine, restart application and interface.
ACS Healthcare Solutions 2005-2008
IT Consultant to Princeton Healthcare System
Created access for both network (with exchange mail), and applications for end
users; resolved all access control helpdesk calls. Supported management during
internal and external audits. Monitored egate interface and resolved EDM and
ADT interface issues overnight.
Princeton Healthcare System, Princeton, NJ
1999-2005
Night Operator
• Ran backups on both financial and clinical systems, AS400 and QCPR, as
well as batches on AS400, which generated bills for Patient Financial
Services
EDUCATION
B.S., Accounting/Auditing, Gujarat University, Ahmedabad, India
HIPAA – Certified HIPAA Professional and Certified HIPAA Security Specialist
Advanced Accounting & Introduction to JCL (VSE/ESA), Mercer County College,
West Windsor, NJ.
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