Manager Customer Service

TINA MARIE TWEEDLE

***** *******, *******, ** ***** 714-***-****; ********@***.***

Attention HR Department;

A High Energy Individual, “Thinking out of the Box”, Commitment to excellence, detail and result oriented, Self-

motivated, highly organized problem solve and Computer literate. AS400, Mass 200, Microsoft Office 2013,

Windows 8, EDI, Great Plains, and Dunn & Bradstreet.

Proven consistency throughout the years in collection revenue and company profits, exceeding all expectations!

Happy, contagious positive attitude and very personable.

Experience:

Excellence in areas needing improvements, moving towards increased cash flow, re-organizing and creating new

business model. Re-writing new policy and procedures where needed. Developing staff and maximizing profits

with minimum losses.

The biggest lesson learned “to lead by example” and “You’re only as strong as your weakest link”.

Highlights:

• 7 years as “Controller” for a “High Net worth Family” in Commercial & Residential Real Estate.

• Experience in Company Mergers &Conversions, Government Contracts, Factoring and Leasing.

• 10 years Managerial experience in supervising people, hiring, training and developing their skills.

• Understanding of Accounting Principles, Budgeting, Forecasting, Fixed Assets, General Ledger, Financial

statements, profit & loss, Month End Close.

• 10 years experience with International and Domestic Commercial collections, in Manufacturing, Logistics

and Distribution, Construction, managing high profile “ Big Box Retailers” accounts such as

Nordstrom’s, Neiman Marcus, Ross, Walmart*, Saks Fifth Avenue, Kohl’s, Nike, Levi & Reebok to name a

few.

• Analyzing of Dunn & Bradstreet and all three consumer Credit Reports, Ratio analysis, Risk Management,

Review of company balance sheet and assigning credit limits

• Aggressive corporate representation in small claims court, preliminary notices and lien releases.

• HR Manager, developing and training staff to their potential while maintaining relationships with co-

workers, subordinates and superiors.

• 10 years as “West Coast Regional Credit Supervisor” for Retail Jewelry consumer accounts.

My salary requirements are flexible, depending on the nature and scope of the position. I request an opportunity

to discuss this position with you.

Sincerely,

Tina Marie Tweedle

TINA MARIE TWEEDLE

25622 Anaheim, Anaheim, CA 92825 714-***-****; ********@***.***

OBJECTIVE

To Thrives in a multi- task environment. A result oriented, driven individual with proven consistency in collection

revenues, and Company Profits. Ability to decreasing DSO dramatically almost immediately and make a

difference, surpassing cash forecast revenue and exceeding all expectations!

EXPERIENCE

High Net Worth Family Staff Accountant (owner is retiring) Long

Beach, CA

20

11 – Present

Commercial Real Estate throughout the mid west, Utah and Indiana. Property Management for Commercial

Apartment

Buildings and Residential single-family dwellings.

• Creating new business model and re-organizing strategies for success.

• Accounts Payable for all vendors including cable and utilities.

• Monthly monitoring and collection of all rents and security deposits.

• Updating and maintaining renewal of leases within legal guidelines.

• Scheduling maintenance and property improvements as needed per State ordinance

• Credit approvals and verification of background check for new tenants.

• Establishing and maintaining new Vendor relationships.

• Expense Reports, Financial Analyst, Budgeting and Forecasting and Cash posting.

• Filling of all insurance claims, lawyer communications and court proceedings

• Preparation of month end close with back up of all receipts.

• Bank reconciliations including daily draw against Company Line of Credit.

Compass Water Solutions, Inc. (Contract Assignment) Irvine, CA

Staff Accountant, Accounts Receivable, Accounts Payable, Invoicing

2013

A Manufacturing Company servicing customers worldwide in water separation units, converting salt water into

fresh

water. Clients were government agencies, Navy, Coast Guard, Military, Shipbuilders and Cruise Lines both

International

and domestic.

• Reduced DSO from 74 days to 33 days in just 3 months.

• Reduced “90 days 31% down to 0%” and” 60 day 15% down to 3%” in three months.

• Extensive specialized invoicing on government contracts to each unique specifications

and time frames.

• Special handling for government invoices to their specifications outlined in contract, and

organizing documentation needed when submitting invoices such as original approved quote with signed

dollar amounts approved for that project by specific contract manager.

• EDI submissions to government agency through “WAWF”

• Careful prep and completion of all operations manuals, requested languages, English,

Japanese, Mandarin, French.

• Recovery of lost revenue, requesting revised quotes to include freight when not paid on

government jobs, military, Navy and Coast Guard.

• Invoicing for all orders, credits and debits, creating off system invoicing for International

Customs on Mass 200 system.

• Accounts payables to all Vendors, Purchase Order entries, matching and postings.

• Expense reports approvals companywide, converting a variety of currency to validate

reports.

• Resolved issues on incoming calls, daily follow up outbound calls.

Shercon, Inc., Accounts Receivable Credit Manager Cypress, CA

2010-2011

A Small Manufacturing & Distribution Company servicing customers worldwide with a wide

Variety of products. Clients were leading aerospace corporations and government agencies both International

and domestic,

Approximately, 1200 active accounts.

TINA MARIE TWEEDLE

25622 Anaheim, Anaheim, CA 92825 714-***-****; ********@***.***

• Collected 1.6 million over collections projections goal for the year.

• Reduced DSO from 54 days to 38 days in just 11 months.

• Produced excel monthly spreadsheet for cash projections and forecast.

• Resolved issues for incoming calls, follow up outbound calls.

• Analyzed credit report, Dun &Bradstreet Reports, assigning credit limits.

• Posting of credit cards charge backs and write offs.

• Daily monitoring credit holds & releases.

• Processing credits and debit memos.

Performance Team, Accounts Receivable Manager Santé Fe

Springs, CA

2006 – 2010

A mid size Transportation Company servicing every major company in the Retail world throughout California,

Washington,

South East, Florida, Nevada and Texas.

• Supervised 6 divisions, within the company and their Department Directors, resulting in reduced DSO’s by as

much as 88% within that region.

• Posted all cash from lock box, incoming transfers, EDI, throughout three inter companies, matching totals end

of day.

• Designed a discrepancy log for unapplied payments and shortages, maintaining daily.

• Created an unapplied cash log showing all divisions updated daily.

• Reduced Delinquency by 50% within 3 months after enforcing new policy procedures.

• Increased cash flow by 100% almost immediately with “Ross Customers” by re-

structuring our policy & procedures regarding pickups and deliveries.

• Rewrote new credit policy and procedures ensuring immediate follow through, companywide.

• Created daily AR Updated on spreadsheet, pivot tables, macro, sent out daily to all Sales

Staff, Directors, Managers Etc.

APX Logistics, Accounts Receivable Credit Manager Santé Fe

Springs, CA

2001 - 2006

An 800 million dollar shipping company, delivering packages to the consumer working in conjunction with the

United States.

Government Postal services and DHL. Unfortunately the company went BK in March 2006.

• Maintained a $57 million dollar receivable, Decreased DSO 45 days to 24 days.

• Posting of all cash from lock box, incoming transfers, EDI payments.

• Played active role in Company merger and acquisitions, implementing soft ware

conversions

• Tailored a specialized aging for Sales Reps, divided by Region and Sales persons to aid

in the help our collections.

• Managed 8 others, 5 collectors and 3 cash applicators.

• Extending credit limits in excess of 20 million to Big box Retailers.

• Consistently exceeded collection goals.

• Entire department had to be restructured and wrote new policy and procedures.

United Technologies Inc., International Senior Accounts Receivable /Credit collections

Brea, CA

2000 - 2001

A large manufacturing company, delivering refrigeration and freezers products, both Domestic and abroad.

• Outstanding collector for 1,100 active domestic and international accounts, such as Walmart*, Kmart, Ralphs

Supermarkets, and many other Big Box Retailers.

• Consistently exceeded collection goals.

• Credit holds and releases analyzed deductions and applied charge backs.

• Set up new accounts according to Dun & Bradstreet RAM reports and determined credit limits.

• Resolved and reconciled issues on discrepancies with billing protocol, credit and debit memos.

Additional Information

• Retail Jewelry Store Manager for previous 16 years, number 1 in the district in Sales & Customer Service.

• West Coast Credit supervisor for entire Jewelry Chain.

EDUCATION : Albert College BA accounting, GPA 3.8 Ontario,

Canada

Contact this candidate