Customer Service Supervisor
Resume:
Darin Brooks
***** ******** **. ***********, **. 92394
I am an experienced Operations Supervisor with over 15 years of progressive experience in automated Logistics and Distribution. My most recent Position was working at the U.S.M.C. Logistics Base in Barstow, Ca.
The following information is provided in my Resume’ to assist you in understanding my background and work history.
Operations Supervisor
GENCO-ATC, United States Marine Corps Logistics Base, Barstow Ca.
November 2009 to September 2012
Responsibilities:
Oversee distribution departments, receiving and PPPM departments, this includes highly trained detail oriented receiving personnel, wood workers and military specification packers.
Consistently analyze job functions, processes and procedures in an effort to ensure “Best Practices” while improving government service level requirements.
Act as a change agent to meet critical and ever changing service level requirements with little to no operational impact.
Assess staffing against volume requirements and adjust accordingly to meet daily receiving and shipping requirements.
Communicate daily to teammates, outlying departments, and management status of service level requirements and providing timely updates to ensure planned expectations are met.
Research and resolve item issues and concerns. Interact with CONUS/OCONUS IM’s to ensure proper inventory adjustments and processes are addressed.
Promote Safety, ensure proper training and PPE is utilized.
Enforced high level housekeeping requirements
Train and develop teammates; WMS, RF, DSS, EXCEL spreadsheets, DLA training
Enforce GENCO-ATC policies, procedures and adherence to the contract
Provide progressive counseling and positive reinforcement to the teammates.
Exhibit and enforce quality customer service expectations
Execute daily missions to meet and exceed customer requirements, APL’s-KPI’s
Supervisor
Kmart Distribution Mira Loma Facility, Ca.
April 2006 to November 2009
Responsibilities:
Oversee automated distribution departments, receiving, cross dock, full case modules, and storage
Maintain and exhibit high energy in a high volume production environment.
Formally train department associates; PKMS, RF
Communicate daily workload and associate assignments
Monitor and track associates performance levels daily/hourly
Supervise in excess of 35 associates per day
Address and document substandard and high quality associate performance
Adjust and address staffing to meet the needs and achieve daily volume requirements
Coordinate with outlying departments i.e.; shipping, conveyor team to ensure proper and timely flow through of goods
Perform inventory control research, adjustments and resolve item issues within all automated departments while meeting batch to volume times.
Promote Safety; ensure daily equipment, housekeeping and safety standards are met.
Monitor batch reports, provide status updates each hour each batch.
Review results and provide system input on department reports.
Lead/Coordinator Department Head
Staples Inc. Distribution Center, Rialto, Ca.92376
April 1991 to May 2005
Responsibilities:
Oversee automated return goods, receiving, shipping, break pack, piece pick, and full case modules.
Research and resolve inventory issues; perform inventory adjustments, cycle counts, and annual inventories
Assign associates to specific work areas, provide direction
Collaborate and coordinate with outlying department leadership to ensure required productivity results were met and or exceeded.
Promote Safe work practices; member of the Safety Committee
Monitor and track associates daily, hourly associate performance; address under and over achievers
Maintain hourly records and provide status updates to upper management throughout the shift
Ensure work area and housekeeping requirements were met
Interacted with stores, outside vendors and customer service regarding returned goods
Scheduled inbound delivery and outbound shipments to meet required vendor return deadlines.
Certified equipment operator and trainer; sit-down, stand up forklifts, stock pickers, turret trucks, walkie riders
Engineering Liaison “A”
General Dynamics- Navel weapons Systems, Pomona Division, Pomona, Ca.
August 1980 to November of 1989
Responsibilities:
Interacted and assisted the Research and Development engineers
Created and maintained files and item inventories for assigned engineering groups.
Performed cycle counts and physical inventories to ensure +/- of 5% variance on accuracy.
Coordinated with engineering and assisted outlying Liaisons/ Engineering departments on high volume material purchases needed for new project start-ups
Initiated item acquisition for required parts, monitored inventory levels needed to ensure supply and demand was available for successful timely project completion.
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