Customer Service Medical
Resume:
Latasha Cofer
Experienced Healthcare Professional
*************@*****.***
Experience
EKG/Telemetry Technician at Novant Health Presbyterian Medical Center
November 2013 - Present (2 months)
Observes cardiac monitors
Identifies, calculates, interprets and communicates information regarding cardiac rhythms
Enters EKG charges, edits EKGs and other paperwork as required
Monitor Tech at UHS-Aiken Regional Medical Center
March 2012 - October 2013 (1 year 8 months)
-Perform continual monitoring and interpretation of cardiac rhythms
-Provide ongoing assessment of patients requiring cardiac monitoring
-Record, document, and file patient’s rhythms in a timely manner to ensure accuracy
-Communicates all rhythm changes to nurse
-Maintain monitoring equipment such as monitor packs
Monitor Tech at UHS-Pruitt Corporation
August 2011 - May 2012 (10 months)
• Monitor critical care patients on ventilators
• Alert respiratory therapists and/or nursing staff to significant changes in patient
• Reset Oximeter to ensure accurate data is transmitted
• Assist respiratory and nursing staff as needed
Agent at ER Solutions
November 2010 - July 2011 (9 months)
• Process customer cellular phone payments
• Set up payment arrangements and extensions for customer payments
• Swap equipment
• Change personal telephone numbers
• Change price plans
Phlebotomist at Trinity Hospital of Augusta
November 2008 - August 2009 (10 months)
• Perform blood drawing techniques
• Perform administrative and clerical skills
• Maintain cleanliness of blood drawing area
• Fax
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• Copying
• Provide customer service to patients
• Inform doctors of delay in results
• Assist in urine collection for laboratory tests
• Assist nurses in any way needed (vital signs)
• Assist patients
• File papers, answer phones, etc
Clinical Research Technician at Medical College of Georgia
July 2007 - May 2009 (1 year 11 months)
Clinical research involving drug trials for MS and stroke patients
• Perform blood drawing techniques
• Screen for potential multiple sclerosis research patients
• Schedule appointments for multiple sclerosis patients
• ECGs
• Data Entry
• Process specimens
• Provide customer service to patients
• Schedule appointments for stroke patients
• Contacting patients for appointments and updates
• Schedule follow-up appointments for patients
• Pack and ship samples
• Fax
• Copying
Languages
Spanish
Courses
Respiratory Therapy
Medical College of Georgia
Introduction to Respiratory Therapy
Fundamentals of Respiratory Care I & II (class & lab)
Medical Terminology
Intro to Problem Based Learning
Human Physiology
Ethics for Health Professionals
Respiratory Care Pharmacology
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Cardiopulmonary Pathophysiology
Advanced Respiratory Care Techniques
Intro to Arterial Blood Gas Analysis
Skills & Expertise
Clinical Research
Clinical Trials
Microsoft Office
Microsoft Excel
Microsoft Word
PowerPoint
Customer Service
Sales
Retail
Healthcare
Biology
Chemistry
Hospitals
Internet
Payments
Research
Spanish
Teamwork
Team Leadership
YouTube
Yahoo
Gmail
Novell
Fax
Critical Care
Public Speaking
Fundraising
Time Management
Teaching
Telephone Skills
Community Outreach
Healthcare Information Technology
Budgets
Medicine
Data Analysis
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Organizations
Delta Sigma Theta Sorority, Inc.
Historian
Sisterhood, Scholarship, Service
Certifications
Certified Phlebotomist Technologist
National Phlebotomy Association March 2007 to October 2009
Education
Medical College of Georgia
Respiratory Therapy, 2009 - 2010
Activities and Societies: American Association for Respiratory Care
Voorhees College
BS, Biology, 2002 - 2006
Activities and Societies: Delta Sigma Theta Sorority, Inc., Student Support Services Program, Voorhees
Classics, Dean's Scholar, Minority Biomedical Research Program
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Latasha Cofer
Experienced Healthcare Professional
*************@*****.***
Contact Latasha on LinkedIn
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