Customer Service Sales Representative

Teonna Mickens

**** ****** ***** ***** *** B Columbus, OH 43209 (614)

***-**** *************@*****.***

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Objective

To acquire a part time position utilizing my customer service, warehousing

and entrepreneurial experience in addition to my positive attitude, strong

work ethic and adaptability.

Qualifications

. Immense attention to detail

. Excellent organizational skills

. Knowledge of Microsoft Office

. Quick learner

. Fast and steady paced worker

. Ability to work under pressure

Experience

Gap/ Growth & Innovation Digital Groveport, OH October 2009

to Present

Merchandise Processor

Verify and inspect merchandise

Match products to invoices

Pack merchandise for shipment

Exceeding daily packing goals

Intellisource / Zulily Lockbourne, OH March

2012 to December 2012

Problem solving support team

Successfully cross-trained in the outbound department

Promoted to problem solver

Special authorization granted to access Zulily Wave Management

System

Investigated the accuracy of picking department shipments and

location history for lost inventory

Corresponded with management regarding sufficiency of shipments

Stood in as supervisor on voluntary work days

Assisted in training new members of outbound problem solving team

Researched shipment addresses

Packaged clothing and household items for shipment

Exclusively responsible for expediting and short shipping bulk

shipments for Zuliy's outbound department

Jewelry By T/Home Business Columbus, OH November 2000 to

February 2011

Owner

Designed and created jewelry items

Marketed and sold jewelry

Records management

Ordered stock

Monitored inventory

Organized jewelry parties

Teonna Mickens

2668 Cannon Point Court Apt B Columbus, OH 43209 (614)

598-8209 *************@*****.***

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Education

Technology Education College

Computer Office Assistant

Columbus, OH

Columbus State Community College

Micro Computing Technology

Columbus, OH

Coursework included English, office administration, technical math, and

computer concepts

Volunteer Experience/Community involvement

Franklin County Department of Job and Family Services South

Columbus, OH

Organized client files, inspected incoming documents,

verified names and addresses on documents.

Answered telephone and directed calls. Opened, sorted and directed

incoming mail. Prepared

Outgoing mail. Operated office equipment.

Assistant to Reginald Baker, Sales Representative for North American Wine &

Spirits

Columbus, OH

Organize files, print and fax paperwork, promote launch of

products.

Columbus City Preparatory for Boys Parent Advisory Council

Columbus, OH

Columbus City Preparatory School for Girls PTA

Columbus, OH

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