Customer Service Manager
Resume:
OBJECTIVE
Kenneth J. Samuelson
e-mail: acbby8@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Energetic and highly dependable individual with a reputation for achieving goals
and using excellent communication, comprehensive training, enthusiastic team
building, and ability to inspire others.
Professional Skills and Accomplishments
- Developing strategies and recommendations to achieve company objectives.
- Performing multiple tasks using strong organizational and time management
skills.
- Analyzing complex data and creating solutions to streamline work processes
- Recruiting, selecting, training, mentoring, scheduling and supervising
employees.
- Working as part of a team within a fast-paced and high stress work
environment.
- Achieving customer satisfaction using excellent problem solving skills
WORK EXPERIENCE
Property Adjuster
August 2010 - April 2013
Travelers Insurance Rancho Cordova, California
Insurance
Property Adjusters responsibilities include above average communication,
prioritizing and organizational skills. Determine the extent of damage, confirm the
cause of loss, and repair/replacement cost of the damages.
Communicate with customers initially scoping the extent of loss, and then
proceeding with verifying the cost of missing or damaged property. Communicate
with customer until claim decision was reached. Working on 55-125 claims per
month generally.
Organizational and communication skills, multi tasking and changing priorities as
needed.
Store Manager
April 2005 - August 2010
Boot Barn Modesto, California
Retail
Responsible for overseeing all operations of the store including but not limited to:
inventory, sales, customer service, stocking, training, human resources, hiring,
and register operations. Store exceeded expectations in sales and customer
service.
I was responsible for the day to day operations of running the store. I generally
had 10-15 associates and more during the peak season. This is a special retail
business, so was knowledgeable with the industry, and trained my associates to
be able to complete their tasks.
Leadership Abilities, training and menotring associates.Dependable and
organized.
Assistant Store Manager
July 2003 - February 2005
Toys R Us Citrus Heights, California
Retail
I was responsible along with other assistant manager in communicating with the
store director.
I was directly responsible for cashiers, cash office, sales floor, receiving and
shipping, etc. I was also the human resources manager for the store which
included interviewing, hiring, training, formal write ups, scheduling, mentoring,
and yearly review for the employees in my departments. Communicate and
supervise to employees the daily, weekly and monthly goals and changes.
Leadership, communication, multitasking, customer service, overseeing the cash
office and cashiers.
Overnight Crew Supervisor
April 2003 - July 2003
Lowes Citrus Heights, California
Assistant Store Manager
December 1993 - March 2003
Office Depot Folsom, California
Retail
Started as a part time stocker and worked up to assistant manager.
Responsible for sales, shipping & receiving, inventory, customer service, cash
office and cashiers, stocking, etc.
Great customer service skills, mentoring (leadership skills), training,
communication, setting displays quickly/correctly, plan-o-grams, and loss
preventions.
Carpenter
July 1991 - March 1996
Wise Construction Gig Harbor, Washington
Construction - Residential & Commercial/Office
Carpenter and assistant to the general contractor
I assisted in interviewing and hiring sub-contractors, framing, siding, trim,
flooring, roofing, etc.
Leadership, measuring, cutting, installing, manual labor, clean-up and evaluating
bids.
Airman
July 1987 - July 1991
US Air Force Del Rio, Texas
Services specialist
As a services specialist I was a cook, dorm management/linen exchange,
mortuary affairs, billeting (hotel management), & gymnasium affairs.
Customer service, organized, multi tasker, communication, and leadership,
EDUCATION
Some College Coursework Completed,
Cordova High School Rancho Cordova, California
High School diploma
SKILLS
Managerial skills, mentoring and leadership skills, Communication
skills, organized, self motivated, smart worker, and a quick
learner. I believe in communication, organization, loyalty and have
a high morale compass. I come from a diverse background and
work well in all environments. I also believe in empowerment and
letting your workers have a voice in the how the job is performed.
LANGUAGES
English Fluent
CAREER HIGHLIGHTS
As a property adjuster I completed several training courses including Building
and Damage Estimating I & II, as well as several others. Generally kept my
inventory and closing of claims above the office standard with exceptional
customer service provided.
In retail worked my way up from part time employee to store manager in various
companies. Always having above average customer service marks and sales
were among the best in the company.
I mentored many associates that were promoted into leadership roles. I believe it
is just as important to listen to your people as it is your leaders, because those
around you make you successful.
I was honorably discharged from the US Air Force after my four year enlistment
was completed.
While working construction I assisted in both the building and hiring of sub-
contractors. Both new construction and remodels we completed.
INTERESTS
I enjoy playing, coaching and watching sports, learning new ways to motivate
and communicate. I also have been an athlete my whole life so enjoy staying in
shape, going to the gym and riding my bike. I have two children and make every
attempt to be a part of their out of school activities as well.
REFERENCES
Rod Burgenger
Store Manager, Boot Barn
Professional
Jenny Marshall
Store Manager, Boot Barn
Professional
Martha DiCerto
District Manager, Boot Barn
Professional
Nikki White
Contents adjuster, Travelers Insurance
Professional
Dan Briggs
acbby8@r.postjobfree.com
Personal
Kitt Johnson
Personal
Chris Wise
General Contractor, Wise Construction
Professional
Contact this candidate