Human Resources Service

Keidra A. Harris

*** ******** ******* ***** 502-***-**** (c)

Louisville, KY 40214 acbbur@r.postjobfree.com

Objective Obtain a position where I can utilize my customer

service skills and administrative skills in a

professional setting.

Experience

Southwest YMCA Process membership applications and paperwork

Louisville, KY 40214 Answer emails, multi-line phones

Check members into gym

Membership Services

Associate

November

2011-December 2012

Brooklawn Child and Assist children ages 6-18 in daily living

Family Services Nightly Reports/Paperwork

Louisville, KY 40218

Direct Care

Specialist

March 2011-September

2012

Tom Drexler Plumbing Work with customer's, technicians, and other staff

to ensure proper business coordination

Louisville, KY 40205 Assist in transition of new procedures

Dispatch/CSR

November 2010-March

2011

September

2012-Current

High Power Technical Cross training in departments such as Quality

Service Control and Human Resources

Louisville, KY 40299 Training new employees per company guidelines

Inbound/Outbound calling with customers,

Administrative technicians, and other staff

Assistant/CSR Route jobs for technicians

/Dispatch

July 2006-November

2010

High Power Technical

Service Promote long-term goal of customer's loyalty and

Louisville, KY 40299 satisfaction

Train new employees per company guidelines

Call Center Handling and diffusing irate situations

Lead/Supervisor Sending Daily/Nightly reports

December 2006-July Manage a team and track individual performance

2008 Weekly meetings with team and/or individuals

Education Jefferson Community and Technical College

Associate in Arts

Qualifications Proficient in Microsoft Office Suite

5+ years of experience in customer relations.

Proficient in operating most office equipment such

as multi-line phone, copier, scanner, fax machine,

etc.

45wpm

Certifications Healthcare Provider/Heartsaver First Aid

Expires: 12/31/2013

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