Manager Customer Service

Alexander Haile

* ****** **, ****** *** Jersey **820

Mobile: 201-***-**** ? Email: *********@***.***

Home 732-***-****

Operations Professional

Meticulous and forward-thinking professional with a proven track record of

achievement and demonstrated success delivering the highest standards of

excellence across various areas including: sales, customer service,

business operations, and program/project management for small and large

corporations. Able to identify business opportunities and leverage

competencies to drive growth, reduce costs, improve market positioning and

strengthen bottom-line financial performance. Decisive, detailed solutions-

focused professional exemplifying strong leadership, communication,

negotiation, and analytical skills.

ensures and support corporate mission, understand roles in achieving

established goals.

Areas Of Expertise

Budgeting & Cost Quality Control/Assurance Customer & Vendor

Reduction Relations

Staff Training & Competitive Intelligence Policies & Procedures

Development New Business Development Team Leadership

Strategic Multi-Site Management Operational Streamlining

Planning/Analysis

Time Management Skills

Key Skills Assessment

. Worked effectively and efficiently in demanding environments requiring

a keen attention to detail and superior organization skills.

. Excellent analytical, organizational, strategic and critical thinking

skills as well as proven ability to work independently in the absence

of direct supervision, proficient in revenue management.

. Track record of success in providing analysis, strategic direction,

and specific business recommendations on critical decisions, and

delivering return on investment.

Professional Experience

Highland Property management llc.

Property Manager

2012-Current

General Manager involved in all aspects of day to day operations, with a

high mentoring spirit accountable to all the staff. Shown achievement as

an executive level team member able to effectively present information in

one-on-one, as well as small group situations to customers, clients, and

other employees of the organization. Organize, schedule and supervise daily

activities of hourly staff based on tenant needs and goals to maintain

standards set by owners.

Demonstrate and promote a 100% commitment to providing the best possible

experience for our tenants and employees. Experience in managing property

rehab and development projects from planning, to implementation, and

completion. Well versed in budget preparation, pro forma project accounting

and tracking performance.

Excellent communication, time management and customer service skills.

Effective leadership, mentoring, and coaching skills.

jalapeno restaurant, Jersey City, NJ

2007 - 2011

General Manager

Charged with leveraging years of prior expertise as a General Manager in

the hotel and lodging industries to manage an independent restaurant

centered in Jersey City, NJ. Conceived, developed, and implemented food and

beverage recipes, plate presentations, position training, and operational

materials for new concepts and successful openings.

BESTWESTERN Robert Treat Hotel, Newark, NJ

1997 - 2007

General Manager

High-profile manager charged with overseeing daily operations that included

staff management, financial structure and ongoing corporate strategy.

Concurrently accountable for formulating annual budgets, crafting marketing

agendas for both long and short term plans in addition to monitoring

development reports.

. Spearheaded the expansion and renovation of Full Service Historic

Hotel with 165 luxury guest rooms on a 15 story building, and a three

star fine dining Restaurant.

. Conceptualized and introduced a distinct sales and marketing strategy

that led to increased much higher revenue for the property.

. Enhanced efficiency by incorporating new solutions and recommending

new alternatives.

. Administered new yield management and revenue management program and

marketing plans, which resulted in higher occupancy and Average Daily

Rates, (ADR). Steered and operated 21000 square feet of meeting and

banquet space, one of the largest in Northern New Jersey.

Additional Professional Experience .

Property Manager, Newark, NJ

1997-2007

Multi Property High-rise class A commercial office buildings,

Day to day Operations including Leasing, and renovations, excellent

financial skills, Budgets, excellent customer relations and

service, maintenance programs, maintained offices to full capacity.

Tenant services, contracts & sub contracts, violation removals,

filings with city agencies, and overseeing capital improvements for

a 600K SQFT class A office buildings.

Travelodge, Newark, NJ

1994 - 1997

General Manager

Quality Inn, Newark, NJ

1989 - 1994

General Manager

The Ramada Inn, Jersey City, NJ

1988 - 1989

General Manager

Education & Training

Bachelor of Science, / Business, Jersey City University, Jersey City, NJ

Certified Hotel Administrator ? Certified Choice Hotel International GM.

Member of American Hotel Motel Association ? Asian American Hotel Owners

Association 2012.

Additional Training:

Cardiopulmonary resuscitation (CPR) trained

Attended yearly seminars at the Javits Center hosted by the Educational

Institute for Hotel and Lodging Industry.

Technical Skills

Microsoft Office Suite ? Hotel Information Systems ? Multi-Systems Inc,

Yardi Software

Languages

Fluent: English and Spanish ? Conversational Portuguese:

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