Alexander C. Fernando

acbblj@r.postjobfree.com

229-***-****

Florida Department of Health, Tallahassee, FL December 2012 – November 2013

Division of Medical Quality Assurance: Director’s Office: Strategic Planning Services Unit

G overnment Analyst I

Developed ad-hoc scripts that aided querying through over 2 million medical license records for

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t he State of Florida using TOAD for Oracle to write PL/SQL queries.

Produced variance reports for department leaders to use for State of Florida analytics

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r equirements.

Provided graphic indicators to track targeted objectives for department leaders. Tracked high-

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level performance objectives such as decreasing licensure cost and lowering time to issue a

l icense helping the State of Florida lower healthcare operational costs using Activestrategy:

B alanced Scorecard.

Used Microsoft VISIO to map internal agency business processes to track and improve

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e fficiencies and improve operational support metrics.

Collected agency survey data such as customer satisfaction surveys for department analysis on

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s ervice deliverables.

Worked with SPS team to compile surveys into ACCESS/SQL databases and analyzed data to

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make recommendations for the Agency.

Created an itemized Board Cost Tracking System in ACCESS to track over $1MM in expenses.

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E xpenses are tracked on a monthly, quarterly, and yearly basis for twenty-two statewide medical

b oards. The Board Cost Tracking System was requested by the state surgeon general to reduce

s pending in board meetings. Worked with twenty- two executive directors to determine itemized

e xpenses for tracking to lower operational costs and improve department services.

Distributed Computer Systems Specialist Division of Infrastructure and Support

March 2011 – December 2012

Worked on a help desk that provided Tier I and Tier II support for the DOH customer service

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c enter, troubleshooting platforms such as Windows XP, Windows 7, Laptops, Desktops, Servers,

4 G Aircards VPN access, and access to network resources with remote desktop Numara Asset

Manager for internal agency clients

Created and controlled permissions in network access for 30,000+ users within the agency using

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A ctive Directory which was used to manage security groups, and organizational units.

Consulted with users and program management to conduct information assessments to

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d etermine user needs to define network solutions to meet current and future user requirements.

Effectively coordinated with the network team to troubleshoot a wide variety of network related

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s ecurity and performance issues improving resolution time and services to internal clients.

Worked on and supported Enterprise Server platforms including Red Hat, FreeBSD, Debian,

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Windows 2003, Windows 2008, and OpenSolaris in development and production environments.

Created and managed internal windows SharePoint sites, and created detailed user manuals for

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c ounty database admins.

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Tallahassee Community College 2011 Summer Semester

IT Security Instructor

Taught instruction courses on Computer Security: Preventing Identity Theft, Social Networking

Workshop, How to Take Care of Your PC, Hot Technologies: Smartphones, and Tablets.

P ublix Corporation, Tallahassee, FL September 2010 – June 2011

Front Service Clerk

Trained in excellent customer service from one of the top 100 companies rated by FORTUNE

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magazine.

Functioned in a team environment to perform store operations such as store opening, store

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c losing, and money handling.

New Jersey State Prosecutor’s Office, Camden, NJ June 2010 – August 2010

Intern Criminal Investigator, M ajor Crimes Unit :

Worked and supported the subdivisions of Bias crimes, human trafficking, insurance fraud,

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c omputer internet crimes, arson, and fugitive investigations.

Collaborated with investigators to document and collect electronic evidence in current

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i nvestigations.

Set up and coordinated undercover internet connections using VPN to mask agency IP with

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d epartment executives.

Set up live hidden cameras in clothing, objects, and street lights via VPN.

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Leveraged security tools such as Encase: Neutrino, Cellebrite and Winhex with a write blocker to

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p erform computer forensics on devices such as laptops, cell phones, smart phones, and tablets

t o extract intelligence for agency criminal investigative cases.

Engaged with Internet and E-mail Service Providers for account records for cases under

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i nvestigation.

Maintained correspondence with federal investigators to locate missing persons, and human

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t rafficking victims through the collection of information from social media platforms such as

F acebook and Craigslist to report to law enforcement departments.

Updated NJ fugitives’ records with known whereabouts and obtained Death certificates

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n ationwide for law enforcement files.

City of West Palm Beach, Mandel Public Library February 2009 – June 2009

Technology Assistant

Operating as a support technician, provided support for 200 PC and Mac workstations site wide.

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Aided in infrastructure build out and support including cabling switch placement and network

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t roubleshooting.

Administered network based OS solution utilizing Windows Deployment Services and Diskless

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R emote Boot in Linux for end users.

EDUCATION

Florida State University August 2008

Bachelor Of Science in Criminology & Criminal Justice minoring in Philosophy

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Tallahassee Community College August 2006

Associate of Arts Degree in Criminal Justice with Honors

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Dean’s List 2004 thru 2006, Honors Program

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Certifications : CompTIA A+, Network+

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