Human Resources Customer Service

Linda Rigdon

Human Resource Specialist

***********@*****.*** - 205-***-****

Dedicated Human Resources Professional with excellent experience in personnel administration and customer

service. A proven leader with outstanding interpersonal, organizational and communication skills. Supported

functional areas of Human Resources to include training, recruitment, personnel files, customer service,

payroll, correspondence and reporting.

WORK EXPERIENCE

HR Recruiter/Hiring Specialist

FEMA - Washington, DC - November 2012 to May 2013

Recovery & Individual Assistance

•Provide administrative support within the HR Unit and maintained HR records

•Working with managers to accurately decipher staffing needs, schedule interviews and prepare offers for

ideal candidates

•Coordinate with Security to ensure applicant suitability i.e.: fingerprints and background checks

•Coordinate with Security to ensure employees have proper badges and credentials

•Conduct new hire orientations for over 1100 Local Hires at the NY Joint Field Office in support of the Hurricane

Sandy disaster

•Process all new hire paper work including reviewing forms for accuracy before scanning and submitting via

e-mail to FEMA HR office

•Interview applicants and explain the hiring process, conditions of employment and employee benefits

•Prepare and forward local hire transmittals to Corporate Regional Office

•Managed the analysis of salary data in order to develop and implement a salary structure for the organization.

This included categorizing all positions into initial job families as well as a thorough analysis of market salary

data

Human Resource Representative

HUBBELL POWER SYSTEMS - August 2012 to November 2012

Temporary assignment)

Products for electric utilities

• Maintain new hires/terminations in ADP/SAP HR profile

• Monthly headcount reports

• Benefits Administration

• Respond to employee inquiries regarding benefits

• Respond timely to Unemployment inquiries

• Leave of absence time tracking and administration

• Escalate HR questions and issues as necessary

• Maintenance of personnel files

• Coordinated random drug testing

• Responsible for posting New Hire Announcements

• Pay increase administration

• Quarterly vacation/sick time reports to supervisors

• Back up for Payroll as needed

• Verifying plant workers time using Novatime (time keeping system)

Shipping Coordinator

LHOIST CHEMICAL / LIME, via AEROTEK - Birmingham, AL - December 2011 to March 2012

Temporary assignment ended)

Lime & Chemical Plant

• Processed and reconciled daily outbound and inbound delivery documents to SAP shipping system

• Worked with Logistics department to resolve freight issues related to material returns and diversions

• Scheduled shipments of quicklime, hydrate, slurry and stone via truck

• Interacted effectively with customers and transportation vendors

• Balanced customer demands and needs for daily deliveries against available inventories

• Processed debits and credits for material returns in SAP

• Balanced shipments and Bill of Ladings daily

• Processed freight bills for payment

Disaster Assistance Specialist

FEMA - Atlanta, GA - May 2011 to September 2011

Human Resources Specialist (On-going, as needed)

Recovery & Individual Assistance

• Provided administrative support within the HR Unit and maintained HR records

• Processed annuity waiver requests

• Maintained check-in and check-out documents

• Assisted in recruitment and processed and reviewed employment applications and resumes in order to

evaluate qualifications and eligibility of applicants

• Scheduled interview appointments and explained hiring process to applicants

• Prepared and forwarded local hire transmittals to Corporate Regional Office

• Coordinated with Security to ensure applicant suitability i.e.: fingerprints and background checks

• Coordinated with Security to ensure employees had proper badges and credentials

Customer Logistics Coordinator

RYDER LOGISTICS - Alpharetta, GA - March 2005 to October 2009

Layoff, company downsized)

Provide domestic/international shipping for small to large-sized companies

• Managed 62 + carriers insuring delivery for domestic shipments and proactively provided problem-resolution

for customers, warehouses and carriers

• Managed carrier performance to maintain a minimum of 95% on-time delivery, escalated issues to

management as appropriate

• Maintained on-going communication with shipping facilities and carriers to ensure proper execution

• Scheduled long-haul shipments

• Tracked and traced customer freight shipments and notified customers of any delays

• Maintained metrics reporting on a daily basis

• Indentified, planned and executed needs for training, to enhance employee development

Human Resources Benefits Coordinator

PARAMOUNT GRADING - Alpharetta, GA - January 2005 to February 2005

Temporary assignment ended)

Full service provider of turn-key site development services

• Managed a broad range of HR functions and acted as liaison between HR and other departments and

employees regarding HR issues

• Coordinated pre-employment screenings, employee physicals, interviews and hiring

• Processed information on all new hires including but not limited to: benefit enrollment, W-4 and A-4 tax

withholding forms, I-9 forms, etc.

• Processed payroll (300 + employees) and ran payroll reports

• Tracked time off benefits through MS Access database and maintained personnel records

• Tracked leave of absences and processed paperwork for terminations

• Responsible for generating Cobra notices and delivering to former employees

Human Resources Assistant

HEALTHSOUTH, INC - Birmingham, AL - July 2002 to November 2004

Facility Closed)

Inpatient rehabilitation services

• Acted as liaison between HR and other departments and employees regarding HR issues

• Managed a broad range of HR functions including payroll processing (150 + employees), entered new hires,

made changes to deductions as needed, processed reports as requested, used PeopleSoft and Attendance

Manager Kronos software

• Reviewed resumes on (Quick Hire) Monster.com for possible hiring of potential employees

• Processed new hires and coordinated pre-employment physicals, conducted orientation training, served as

primary contact for answering management and staff questions on same

• Assisted training instructor with set up to include preparation of daily lesson plans, training aids and use of

software packages

• Managed time off benefits through MS Access database and maintained personnel records

EDUCATION

Human Resources Management

DeVry University - Alpharetta, GA

2006 to 2009

Associate in Web Technician

Virginia College - Birmingham, AL

2001 to 2003

LINKS

http://www.linkedin.com/in/lindarigdon

ADDITIONAL INFORMATION

• Management and leadership skills

• Ability to learn quickly, prioritize and meet deadlines

• Punctual; highly organized and detailed oriented

• Highly proficient in Microsoft Word, Excel, Outlook, PowerPoint, PeopleSoft as well as other software

programs

• Ability to work with relational databases, presentations and Internet research sources

Contact this candidate