Human Resources Customer Service
Resume:
Deborah L. Adams
Indianapolis, IN 46278
acbbab@r.postjobfree.com
CAREER OBJECTIVE
To obtain a position that will utilize my administrative skills that will
serve to promote good customer service and to accomplish the mission of the
organization.
PROFESSIONAL EXPERIENCE
Ascension Health Ministry Service Center- Indianapolis, IN
Human Resources/Disability Case Manager (July 8, 2013 - September 27,
2013)
. Responsible for processing Short Term disability claims for
associates nationwide by using PeopleSoft, ServiceNow and SIR
programs
. Making calls to associates to advise of approvals or denials
Adhering to company guidelines for timely handling of associate's
claim
Indianapolis Airport Authority (Milliner & Associates) - Indianapolis,
IN
Human Resources/HR Coordinator (April 8, 2013 - July 5, 2013)
. Responsible for completing daily check register by using Excel
spreadsheet and forwarding to the Payroll Department
. Responsible for creating and updating employee attendance for
training classes by using Excel spreadsheet
. Responsible for daily mail pickup, sorting and distribution of mail
to various departments
. Setting up meetings for management, first point of contact for
potential candidates for hire, answering telephones, computer, fax,
copier, shredder, ordering supplies, Excel and Word.
`
Indiana University Health - Indianapolis, IN 46202
Human Resources/Disability Benefits Specialist (October 2005 - July
2012)
. Responsible for administration of STD, LTD and Leave of Absence for
employees such as sending paperwork to employee so that their claim
can be filed. Using Kronos to determine last day worked and hours
worked
. Responsible for billing process and receiving check payments from
employees for benefits coverage.
. Posting and depositing check payments to the appropriate account by
using the ACCESS database, notifying the manager of the approval or
denial of the employee's claim
. Responding to emails and answering telephone calls concerning
benefits.
Conseco Companies LLC - Carmel, IN 46082
Human Resources/Benefits Accounting Analyst (March 1998 - October 2005)
Responsible for the administration of benefits and accounting functions.
. Responsible for the administration of Cobra to employees who have
terminated.
. Maintained enrollment information for Cobra participants.
. Handled telephone calls concerning life insurance, benefits, death
claims and updated address information.
. Mailed out billing invoices for Cobra participants.
. Posted and deposited payments for premiums.
Sears Logistics Services - Indianapolis, IN 46268
District Human Resources Supervisor (January 1998 - March 1998)
. Responsible for benefits orientation, training and interviewing
potential employees.
. Calculated timesheets of employees.
. Supervised 1 employee
Sears Logistics Services - Indianapolis, IN 46268
District Human Resources Assistant (June 1997 - January 1998)
. Responsible for 6 SLS units in Kentucky, Indiana and Michigan
. Arranged interviews through Temporary Service Agencies.
. Arranged drug testing and background checks for potential
employees.
. Responsible for orientation, training and assisting associates.
. Calculated payroll hours via computer to the Corporate Office.
. Distributed paychecks on a weekly basis.
Sears, Roebuck and Company - Castleton Square Mall
District HR Assistant/Administrative Assistant (December 1996 - June
1997)
Responsible for management of personnel and administrative duties in
office.
. Arranged interviews through Temporary Service Agencies
. Responsible for orientation, payroll and testing applicants for
possible hire.
. Updated and maintained associate's files in a confidential manner.
. Distributed employee benefits information.
. Responsible for drug testing and background checks.
. Created and maintained various expense-related spreadsheets.
. Distributed daily reports to management for review.
. Responsible for payment of bills to various vendors.
. Distributed mail, ordered and maintained supplies for office.
BACKGROUND SUMMARY
Various office experiences including customer service, data entry, clerical
operations, personnel and administrative functions, which enable me to
complete assignments efficiently. Dependable, reliable and flexible in
learning new procedures and systems.
EDUCATION
Ivy Tech State College
Accounting Classes
DeKalb Technical School
Word Processing (WordPerfect 5.1 & Microsoft Word)
Spreadsheets (Lotus 1-2-3 & Microsoft Excel)
Georgia State University, Atlanta, Georgia
Business Administration
DeKalb Junior College, Clarkston, Georgia
Associates Degree - General Studies
INTERPERSONAL SKILLS
Good communication skills, both written and verbal in order to meet
required deadlines.
Good analytical, organizational and problem solving skills to improve
office productivity.
A pleasant and cheerful motivated individual with a good attitude.
Patient approach in interaction with various individuals and groups.
Contact this candidate