Data Entry Management
Resume:
Ravinder Sagoo
Kitchener, ON N2E 3Z8
ca.linkedin.com/pub/ravinder-sagoo/5/652/399
acbazi@r.postjobfree.com
SUMMARY
Detail-focused Management Professional with proven success leading teams, meeting and exceeding performance goals. Key strengths in resource management, scheduling, multi-tasking and organization. Known for increasing productivity, quality and efficiency through training and process improvements. Excellent relationship management and problem solving abilities.
PROFESSIONAL EXPERIENCE
BlackBerry Ltd. Waterloo, Canada 2005 – 2013
Team Lead, Global Order Support Team 2009 – 2013
Supervised staff of 8 representatives responsible for processing technical support contracts and invoices in SAP for direct, carrier, and enterprise customers worldwide. Participated in corporate ecommerce projects and process streamlining initiatives. Served as liaison between internal departments, resolving customer billing
disputes and logistics issues.
• Ensured service levels met or exceeded assigned quantity and quality targets by adjusting daily schedules, team communication, cross-training staff, and initiating corrective actions as needed.
• Improved new employee integration by organizing and implementing on-boarding training programs,focusing on policies, processes, and procedures.
• Maintained employee productivity and commitment to quality by encouraging and facilitating involvement in process improvements and implementing applicable suggestions.
• Reduced overall data entry error rate 20% by auditing transactional work for process adherence and quality, identifying data entry issues, and recommending improvements.
• Supported formulation of new policies and lowering credit risk by completing monthly reports and identifying root cause of credit memo issuance for customers.
H & R Block, Kitchener, Canada 2008 – 2013
Tax Professional (Part-time seasonal employment)
Prepared Canadian Tax returns for customers including business income, rental income, employment expenses, deceased, and capital gains.
Resolved tax disputes with Canada Revenue Agency and performed tax adjustments.
• Maintained up-to-date confidential client files, increasing customer confidence and organizational credibility.
• Achieved highest tax return completion rate, designated as top tax returns preparer for area.
BlackBerry Ltd., Waterloo, Canada 2005 – 2008
Team Coordinator, Customer Master Records 2007 – 2008
Served as back up for team leader and supported 13 representatives responsible for creating and maintaining customer accounts in SAP, based on credit risk analysis and information submitted.
• Designed and created process documentations, assisting team with handling incoming requests efficiently and consistently.
• Monitored task allocations and evaluated workflows, identifying and improving work strategies for process steps, enhancing team productivity by 30%.
• Provided day-to-day support for team, handling complex cases and resolving customer escalations,increasing customer satisfaction.
• Facilitated coaching and feedback sessions, motivating and improving team performance.
RMA Support Representative 2005 – 2006
Processed Return Material Authorizations for product repair, return, and exchange.
• Performed data entry and reconciliation of submitted information through various portals, ensuring accuracy of details.
• Flagged process gaps within RMA process, creating procedural improvements.
• Contributed to team productivity by handling busiest and complex customer accounts and efficiently managing enquiries and escalations, building credibility and strong relations with team and increasing customer satisfaction.
Aga Khan Nursery School, Eldoret, Kenya 1999 – 2004
Headmistress / Supervisor
Managed 15 staff members and 110 pre-school students. Responsible for overall school operations includingworking effectively with parents and staff and implementing age appropriate activities and instruction.
Accountable for general administrative duties including purchasing supplies, inventory records, income and expense reports, budget preparation, fee collection, and staff allocation.
• Reduced staffing costs by introducing a special volunteer program, leveraging community resources for extra-curricular activities.
• Facilitated employee training and professional development, supporting academic performance standards.
EDUCATION
Diploma, Child Day Care, ICS Glasgow
PROFESSIONAL DESIGNATION
Certified in Management (CIM) Canadian Institute of Management, Barrie, ON
CERTIFICATIONS
Early Childhood Education for International Educators, Sheridan College, Oakville, ON
Annual H & R Block tax courses, Kitchener
COMPUTER SKILLS
MS Office: Word, Excel, Power Point, SAP, BMC Remedy
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