Customer Service Data Entry
Resume:
Yvette M. Thompson
New Brunswick NJ 08901
Professional Summary
• Over 10 years data entry and administrative experience with keen attention to detail
• Intermediate to advance level proficiency with Microsoft Word, QuickBooks, Excel, PeopleSoft, Adobe Reader,
AS400, Outlook
• Verified and entered client information into secure data base such as personal and confidential information
• Handled calls regarding credit cards applications over the phone and assisted with questions about balance
transfers, credit limits, and APR's
• 10 key data entry for Retail Payments.
Professional Experience
Data Entry
Contracted to Bank of America
01/2012 - 02/2013
• Verified and entered client information into secure data base such as personal and confidential information
• Handled 10 key data entry for Retail Payments.
• Verified and updated customer accounts daily in secure database
• Handled filing and faxing as well
• Prioritizes tasks and coordinates the submission of time critical information.
• Ensures daily activities comply with applicable regulations and policies.
Data Entry Clerk
Temp to Hire: Terumo Medical, Somerset, NJ
04/2006 - 05/2011
• Handled phone orders regarding information on medical products and following up on shipment status
• Entered up to 200 fax orders into computer system
• Interacted with customers regarding products trouble shooting and problem solving
• Provided exceptional customer service while maintaining a high level of integrity
• Experience in navigating between different computer programs and screens to obtain and verify information
• Verified and updated customer accounts daily in secure database
• Entering faxed orders into computer system
• Preparing invoices to be mailed out
• Interacting with customers about medical products
Customer Service Representative
King Teleservices, North Brunswick, NJ
04/1998 - 02/2006
• Handled over 100 calls per day in a call center environment
• Handled calls regarding credit cards applications over the phone and assisted with questions about balance
transfers, credit limits, and APR's
• Interacting with customers, filing, faxing, e-mailing
• Provided exceptional customer service while maintaining a high level of integrity
• Experience in navigating between different computer programs and screens to obtain and verify information
• Verified and updated customer accounts daily in secure database
Education
Piscataway Vocational High School
• Diploma
Middlesex County College
• Certificate Phlebotomy
Skills
• Intermediate to advance level proficiency with Microsoft Word, QuickBooks, Excel, PeopleSoft, Adobe Reader,
AS400, Outlook, SAP
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