General Manager Six Sigma Guest/Customer Service Environmental Svcs

JOSEPH FITZHENRY

JACKSONVILLE, FLORIDA 314-***-****

WWW.LINKEDIN.COM/IN/JFITZHE acbaj6@r.postjobfree.com

NRY42

SUMMARY

Award winning Director / General Manager of Environmental Services and

Patient Transportation in the evolving health care market. Highly

experienced in process improvement utilizing Lean Six Sigma to advance

organizational objectives beyond expectations. Passionate provider of

clear operational and organizational vision and adherence to organizational

values to achieve mission critical success in rapidly changing health care

environment. Widely recognized by peers for:

. Superior Team / Client Engagement

. Dynamic Diversity & Inclusion Initiatives

. Dynamic Multi-Disciplinary Leadership

. Revenue & Expense Controls

. Outstanding Safety Education & Practices

. Operational & Administrative Excellence

PROFESSIONAL EXPERIENCE

SODEXO, Gaithersburg, Maryland 2007 - 2013

SODEXO SERVES 75 MILLION CONSUMERS IN 80 COUNTRIES EVERY DAY PROVIDING AN

ARRAY OF FOOD, ENVIRONMENTAL, ENGINEERING, FACILITIES AND OTHER SERVICES.

IN NORTH AMERICA, SODEXO SERVES OVER 15 MILLION CONSUMERS AT 9,000 CLIENT

SITES.

Director, Environmental Services & Patient Transportation

Successfully built profitable partnerships with clients spearheading the

development of best practice patient transportation and environmental

services practices. Challenged with the safe and timely movement of up to

800 medical, surgical, cardiac, pediatric and women's patients per day and

the cleaning of a two million square foot health care facility, developed

processes and protocols to reduce length of patient stays, and positively

increased productivity and resultant revenues. Managed $7M in annual

budgets.

. Provided hands on leadership in education, training and operations

that created or adapted innovative approaches utilizing Lean Six Sigma

in greatly improving bed turnaround times, facilitated expedient

discharge processes and performing more than 1.5 million patient

transports while exceeding all safety and regulatory guidelines.

. Trained medical, nursing, administrative, ancillary and support

services teams ensured thorough and detailed research, analysis and

implementation of processes and protocols for improved patient

experience, room cleanliness and patient throughput. Efforts resulted

in an increase in associated HCAHPS scores of 28%, reduction in

hospital acquired infections by 14% and overall improvement of

patient, staff and physician satisfaction scores by 56%.

. Achieved joint commission accreditation, independent annual safety

audit scores of 98%, and operational inspection scores of 100% for

fourteen straight quarters. Earned recognition as a benchmark

operation for nurse executed patient transport processes and resulted

in selection as a training account for new Operations and General

Managers.

. Directed department operations during a serious outbreak of infectious

disease, ensuring that Environmental Services and Patient Transport

team members were the first to respond with an aggressive, focused and

coordinated effort, resulting in an eradication of the outbreak, and a

full containment of the source within six hours.

UNITED STATES AIR FORCE RESERVES, Scott Air Force Base, Illinois

SUPERINTENDENT OF EDUCATION & TRAINING (2001 - 2003, 2006 - 2007)

Managed specialty, professional military, field medical operations and

disaster response education and training of 350 active duty, reserve and

Air National Guard personnel in disciplines as diverse as: Flight Surgeon,

Flight Nurse, physician, registered nurse, medical service technician,

medical administration officers and enlisted, mental health, pharmacy,

dietary, logistics, transportation and communications personnel.

JOSEPH FITZHENRY Page 2

314-***-**** acbaj6@r.postjobfree.com

. Delivered 100% effectiveness of all personnel to respond rapidly to

any peace time or war time global reach contingency medical

operational.

. Achieved highest marks on all operational readiness and health

services readiness inspections during tenure achieving 100%

operational and medical readiness.

. Successfully expanded squadron based education and preparedness to

operate in nuclear, biological or chemical environments outside of

traditional battlefield zones. Efforts ensured 100% squadron ability

to rapidly mobilize to any national contingency operation regardless

of industrial, energy or terrorist caused operation.

. Delivered enhanced education access to all members, ensuring

consistent 98% compliance rates with educational and training

requirements, an improvement of 49%.

Superintendent, Deployed Forces 89th Aeromedical Staging Flight (2003 -

2006)

Managed overall daily operations of the transient medical treatment

facility that was the first stop in the United States for military and

civilian, U.S. and international humanitarian patients transiting the

aeromedical evacuation system.

. Exemplary individual initiative improved, and continuously enhanced,

communications and patient care coordination with intra-service

medical teams from Army and Navy partners caring for and treating

transient critical and stable patients. Efforts improved patient

outcomes by 70%.

. Developed outstanding improvements in streamlined, coordinated

processes and protocols of various military branches improving overall

delivery of medical services. Results improved aircraft turnaround

times by 84%, patient satisfaction by 77% and on-time mission launches

by 91%.

. Provided meritorious leadership to personnel providing transient care

for over 7,700 combat casualties and enemy prisoners of war of

Operations Enduring Freedom and Iraqi Freedom leading to improved

delivery of care and significantly enhanced team morale.

. Designed and developed assets to assist in the safe and comfortable

transfer of patients to and from high deck profile aircraft that

resulted in the implementation of a new ambulance device now in use by

the Department of Defense globally.

. Provided exemplary medical support for twenty one Presidential Air

Force One missions, six Vice Presidential Air Force Two missions,

three Presidential State of the Union addresses and multiple

congressional and diplomatic missions.

OTHER POSITIONS HELD

UNITED STATES AIR FORCE RESERVES

Medical Services Specialist

Responsible for the triage, care and treatment of medical and trauma

patients encompassing global reach operations. Care provided in field and

fixed facility environments. Provided increasing levels of expert

leadership in a variety of roles and responsibilities. Managed $4 million

dollars in medical assets and $724 million in aircraft assets without a

single incident.

EDUCATION & TRAINING

Community College of the Air Force, Gunter AFS, Alabama

PROFESSIONAL DEVELOPMENT & TECHNICAL SKILLS

University of Maryland, School of Medicine,

First Response Management of Casualties of Weapons of Mass Destruction

University of Nebraska, School of Biological Sciences,

Medical Management of Chemical & Biological Casualties

Texas A&M University College of Engineering, Management of Weapons of Mass

Destruction

Central Texas College, School of Business Administration

Microsoft Word, Excel and PowerPoint

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