Customer Service Engineer

Telephone: 087-***-****;085-***-**** E-mail: ****.*****@*****.***

Curriculum Vitae

Igor Rymyk

Adress: 12 Mary street Garden Mary street North

Dundalk

Co.Louth

Personal and Skills Profile

I am reliable and person with excellent communication skills and attention to detail. I’m a very positive person with

an outgoing and friendly personality, with the ability to work on my own initiative or as part of a team.

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy

cell centre environment.

Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can

communicate effectively with people from diverse backgrounds and would be an asset to any employer who

respects loyalty and responsibility.

Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work

experience & develop my abilities.Providing advice, information and assistance to callers. Attempting to resolve

all enquires on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing

with a customers queries, requests, orders or complaints. Following up customers by calling them back. Research

required information for callers using available resources. Essentially receiving up to 50 incoming calls from

customers daily.Involved in processing orders, forms and applications.Accurately recording details of calls and

issues on logging software.Having a professional and courteous manner at all times. Identifying and escalating

priority issues or customer complaints. Sending emails to clients answering their enquiries. Taking ownership on

all calls and queries answered. Arranging appointments for engineers to attend premises & make repairs

Education /Achievements

1994-2005 Completed secondary education

Completed studies of Information Technology

Ukraine

2005-2008 National Technical University of Oil and Gas: (IFNTUOG)http://eng.nung.edu.ua/

Specialization: Oil and Gas

2008-2009I T-Technologies: internship

Specialization: IT Administration; IT support technician; 1st line support; 2 line support Call Centre

advisor; Help desc support; Networks Engineer; ShoreTel IP Telephony ; 3CX phone systems

Skills and competences

Languages:Ukrainian (mother tongue),

English (fluent),

Russian (fluent),

Polish (fluent),

IT & Computer skills-:

Installation, configuration and administration of Microsoft Operating systems

Windows 7; Windows8; Windows Vista.Windows XP;

Windows Server 2003; Windows Server 2008 R2; Server 2011; Server 2012 Home Server V1; Home Server

Vail;

Based on Linux- Free NAS; Nas4Free

Virtualization ESXI 5.1; vSphere; VirtualBox

Administering group policy;Active Directory; Domain controllers; DNS; DHCP; Microsoft Small

Business Specialist

M icrosoft Exchange Server 2010

Setting s configuration a data solutions with RAID levels

Hardware raid controllers- ARECA; LSI; MEGA RAID; Adaptec. Raid levels: 0; 1; 5; 6; 10

Software levels 0; 1; 5; 6; 10;

ZFS based on Nas solutions;

Disater Recovery- Storage Craft- Shadow Protect-Image Manager ; Altaro HyperV;

Managing and monitoring of backups in multiple locations.;

Installations servers from start to the end;

Maintenance & management of the Windows based Server ;

Environment;

Control ofthe serviceability ofthe PC-Workstations-Servers.fault diagnosisand maintenanceof components;

setup, operation and assistancein the office programs(MS Office (word, power point, excel, access, outlook),

Maintaining up to date Antivirus levels on all machines company

Adjusting theinstallationof office equipment (scanners, fax machines, network printers, MFPs, etc.);

Liaising & meeting with external suppliers of IT services.

Purchasing of IT Equipment and software in line within agreed budgets.

Troubleshooting technical problems and implementing solutions.

User support(help with the work of newprograms).

PCassembly.

Networking

Experience of Routers, Fi rewalls, VPN Set-Up &Configuration ;SonicWall firewalls

Installing cable and Terminating a Patch Panels

Administering & designing LANs,WANs internet and networks.

Broadband service.

Implementation ofsecurity policies, Internet services(Mail,WEB,Anti- Spam)LAN/WAN Networks .TCP/IP. Mobile

communication/WI FI configure firewalls

Network connectivity troubleshooting, ping, tracert, telnet.

Responsible for communication protocols, configuration, integration

Diagnosing and resolve all network problems.

Upgrading and repairing faults on Network systems, networks &

peripheral equipment.

Experienced with Link aggregation.

Basic experience with ShoreTel IP Telephony ; 3CX phone systems

Improved performance computer, update and upgrade, selection of new

drivers for hardware.

Driving licence: A -B-C1-C vehicles since 2007, full licence.

Professional Experience

Mullens Takeaway Patrick street(Dundalk)

Position: Cashier /shop Assistant July 2009

-High quality personal service to customers at all times in a friendly and efficient manner,

-Taking their orders for food and drinks,

-Handling complains and turn them into solutions,

-Answering phone calls, taking bookings and orders over the phone,

-Training new staff.

Abrakadabra- Takeawaycity center (Dundalk)

Position: Cashier/ Personal Assistantsince 2010

- Customer service in a direct, friendly and efficient manner,

- Food preparation and maintaining hygiene and safety standards,

- Answering phone calls

- Making orders and handling delivery of goods

PC-Clinic

IT maintenance, Position: Sales Consultant ; service maintenance; 2010-2012 -

Repair and maintenance PC-IT infrastructure

- Upgrade systems. building new PC workstations,desktops,servers

- Sales IT- hardware, export to the Ukraine

Mullens Takeaway castle town (Dundalk)(Part time)

Position: Cashier /shop Assistant / Commis chef 2012

- Providing a warm welcome for costumers,

- Receive food & drink orders & serve customer requests to the standards required,

- Making recommendations from the menu if requested,

-Passing food orders through to the kitchen staff promptly.

-Answering phone calls

IT-Support (own project)

Position:Installation, configuration and administration. Sales IT hardware2013

- IT, Sales Consultant

-Cervice maintenance

- Customer support

-Troubleshooting

- Networking

NetForce LTD 24.06.13

Position: Customer Service & Technical Engineer

at present working at Netforce as Customer Service & Sytem Engineer

http://www.netforce.ie/

Company cpntact number +353-*-*******

HOBBIES

IT communications; searchof new solutionsin computer technology;web browsing;socialising; Reading;

Culture and traditions discovering; Sports-Bodybuilding; Traveling – Exploring exotic countries; Fashion and modeling

Additional information

Focus on results, the desire for success, accuracy, ability to make rational use of working time, high speed of operations entrusted to

me, integrity, responsibility, honesty, communication, ability to work with people, business communication skills, commitment to

learning, high executive discipline. Quickly adapt oneself to the new place of work.

To maximum involvement of my knowledge and experience!

Professional development and gain a new and higher level qualifications!

A decent, responsible, without bad habits!

pleasure to business.!

Always ready start

References Available upon request.

Contact this candidate