CURRICULAM VITAE

RAKESH K U MAR SING H

s/o. S hri Banshi lal singh

V ill. - P rauli ka tola,

P ost - Gamha riya (pachrukhi)

Dist- Siwan, Bihar

P in Code - 841241. M obile: +91

781-***-****

+91-

953-***-****

E -mail:

r acba7l@r.postjobfree.com

CARR I ER OBJECT I VE:

To create an exemplary place for myself in an esteemed organization where by

making full utilization of my 1 years hard core experience with technical

k nowledge and skills in the field of Agriculture equipment P RODUCT

S UPPORT TEC H N ICAL .

P rofessional Experience Summary

Six month experience in M ESCO A IR L I N ES LTD. On-

• M i – 172 Helicopter fit ted with tv3 -117VM Turbo shaft

E ngine.

• AS350BAEcureuiel HelicopterFitted with ARRIEL1B

T urbo shaft engine.

• July-2011 to March 2013 - With M /s RATNAG IR I I M P EX

P V T L td Working as Service Engineer customer support.

• May 2013 to Till date With M/S Mahindra & Mahindra

L TD Working as Services Adviser

P ROFESSIONAL ROLES AND RESPONS IB I L I TY’S

H A N D LE D:

C u r rently working w ith M/S. Ratnagiri Impex Pvt. Ltd. Key

R esponsibility’s;

Provides the direction and leadership to achieve service coverage to meet

maximum customer machines and technical services at high-quality

standards.

Handles customer complaints Communicates to determine the nature of

t he problems, makes diagnosis, advises customers of repairs jobs.

Ensures to resolve all customer issues within stipulated time frame for

h igher satisfaction of the customer.

Coordinates with the warranty administrator in processing of warranty

claim. Monitors the claim and sees that all claims have been resolved.

E nsures no legal cases and order lost to competitor from existing

customer.

Monitoring and develop technical skill to enhance the competency level.

Provides necessary coaching to promote teamwork with technicians to

continually increase theeffectiveness and productivity of the field service

team.

Meeting unsatisfied customers and resolve issues to ensures the

retention rate.

Special Capabilities and Knowledge :

Motivational, critical thinking, & team work skills.

Front end Service support experience.

Exposure to all dimensions of front end customer support like complaint

handling, service revenue, target and mean time to restore the

machines, marketing & channel development .

Skills:

Strong Organization Building capabilities coupled with very good

coaching and development skills

Capable for ISO / ESH Standards driven processes, excellent

documentation and communication skills.

Strong Technical Knowledge & logic thinking

Change Leadership competencies & Communicates Openly

PROFESSIONAL QUAL I F ICAT ION

10th F rom Bihar board in 2002, with 2nd d iv.

12th f rom Bihar board in 2004 with 2nd d iv.

D.C.A GIT from pachrukhi.

D I P LO MA I N A I RCRAF T MA I N T ENANCE ENG I NEER I NG w ith

aggregate of 83% from H i ndustan I nstitute of Aeronautics,Bhopal.

PERSONAL DETA I LS

Fathe r’s Name : B anshi Lal Singh

: 08th A UG 1987.

Date of Bi rth

Languages Known : E nglish, Hindi,

M a r i tal Status : M a r r ied

D eclaration:

I hereby declare that the above w r itten particulars are t rue and best

o f my knowledge and belief.

Place: BIHAR

Date:

R AK

ESH KU MAR SING H

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