Customer Service Sales

Nathan Brown

*************@*******.**.** - 075********

** ********* ****, **********, *** 3PL

PERSONAL STATEMENT

A recent business management graduate who is keen to become a trainee

recruitment consultant whom posses the drive to become a company director

in the future. Currently employed as a customer service adviser with a

globally recognised travel company. Through this position has become

commercially aware and sales target driven.

Further experience has helped gain knowledge in building client

relationships alongside a tireless work ethic all of which is required to

become a successful recruitment consultant.

WORK EXPERIENCE

Customer service adviser - June 2012-present

National Express

Birmingham

Working in a busy call centre, providing customer service and dealing with

customer complaints. At the same time achieving company sales targets in

regards to discount Coach cards and insurance.

Responsibilities:

. Helping build long lasting relationships with customers at National

Express.

. Dealing with both inbound and outbound calls.

. Ensuring emails were answered whether they are complaints or general

enquires.

. Achieving company insurance sales targets

. Achieving company Coach card targets

. Holding monthly team meetings

. Competing against other teams/individual to become the most successful

team/individual at the end of every month.

. Training new employees how to use the current company system.

. Working towards monthly incentives.

Regional Marketing intern - January 2012 - May 2012

Cancer Research -

West Midlands

During my internship with Cancer Research UK, I was able to develop my

skills, through marketing the popular event Race for Life, my job role

included:

Responsibilities:

. Negotiating marketing deals with corporate companies such as

Wolverhampton Wanderers Football Club.

. Building relationships with local business owners to encourage their

participation.

. Sitting in on new and existing client meetings

. Managing a small group of volunteers on the day of the event

. Contacting potential volunteers

. Selling the event in major shopping centres in Birmingham and

Nottingham

. Create marketing displays in shop windows

Back of house supervisor - October 2007 - October 2012

Pizza Hut

Birmingham

I worked at Pizza Hut from the age of 16 and spent a year there during my

gap year from university were I worked as a supervisor whom assisted the

duty managers on shift, I was expected to mange a small team of backroom

staff and report back to management at the end of shifts with any issues or

concerns I had with my team.

EDUCATION

BA (Hons) 2:1, Business Management/Marketing - September 2008 - June 2013.

Nottingham Trent University

A-Levels, June 2006 - June 2008

St Thomas Aquinas Sixth Form

Birmingham

Business Studies: B

Sports Science: C

Information computer technology: C

GCSE's, June 200 - June 2006

St Thomas Aquinas Catholic School,

Birmingham

English Literature: B

Maths: C

Double award science : CC

Information computer technology: B

Sports Science: A

PERSONAL INTERESTS

Football - I have played football since the age of seven and still do. To

date I have had trails for Wolverhampton Wanderers and Birmingham city

furthermore I have played for South Birmingham District and Kidderminster

Harriers youth squad. I also am a home and away spectator of Aston Villa.

REFERENCES

References are available on request.

Contact this candidate