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Customer Service Project Manager

Location:
United States
Posted:
January 22, 2014

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Resume:

Robert Jepsen

***** ** *********** ****** ( Portland, Oregon 97223

503-***-**** ( acb9xd@r.postjobfree.com

Executive Profile

Executive Leadership ~ Operations/Project Management ~ Global Sustainable

Solutions

Highly accomplished and dynamic leader with a unique blend of experience

and expertise. More than 10 years of accomplishments driving improved

profitability and operational efficiencies of multimillion dollar

commercial construction business. Proven track-record with superior

relationship-building, customer service and team leadership qualities.

Core cOMPetencieS

( Strategic Planning ( Efficiency/Productivity Enhancement ( Multisite

Commercial Construction/Manufacturing Management ( Product Design/

Engineering ( Financial Management/Cost Controls ( Cross-functional Team

Leadership ( Team Building/Training ( Problem-Solving/Decision-Making ( P&L

Accountability ( Communication Skills ( Customer Service/Satisfaction (

Project Management

sElEcted ACCOMPLISHMENTS

. Organizational Turnaround/New Business Development: Transformed an

engineering firm by creating and implementing effective growth strategies

& operational initiatives, revitalization of service, and development of

new technology. Results achieved include a 43% increase in revenue (from

$8.5M to $12M) over 2 years.

. Operations Improvement: Increased profitability by more than 32% in 2012

through systematic process improvements and cost reduction efforts.

PROFESSIONAL EXPERIENCE

Robinson Group, LLC, Portland, OR.

2012 - Present

Operations Manager

. Responsible for overall manufacturing operations, new product

introduction, system design, and implementation of strategic initiatives

to drive growth within existing markets.

. Accountable for financial results of equipment sales and all related

activities; oversight of budgeting process, and general asset management.

Results achieved include increasing revenue by 17% and profitability by

6% in one year's time.

. Managed downstream staff of 27 team members, restructuring performance

indicators to achieve operational goals.

Applied Filter Technology, Seattle, WA.

2010 - 2012

Operations Manager

. Facilitated an organization-wide culture change and successfully turned

around underperforming operations by focusing staff on improving product

delivery and quality.

Robert Jepsen Page 2 of 2

PROFESSIONAL EXPERIENCE

(Continued)

. Led 22-member staff, overseeing daily operations and growth strategy with

full accountability for P&L performance.

. Negotiated lower cost supply contracts and improved operating profits on

key projects by 33%.

. Developed and implemented cost tracking and reporting tools. Results

achieved included the ability to cost code supplier contracts and perform

cost variance reporting based on initial project budgets.

. Improved key operational controls by restructuring staffing model and

developing/implementing new-hire training.

. Improved customer satisfaction by bundling packages of products and

services at reduced cost for end-to-end fulfillment of customers'

equipment needs. Responsibilities also included back-end customer support

for operating, maintenance, and warranty related issues.

Inline Commercial Construction, Portland, OR.

2006 - 2010

Project Manager

. Streamlined operations and reduced costs by improving labor utilization

and negotiating simplified value engineering contract terms. Results

achieved included a 9% profit margin increase on annual revenue of $8M.

. Cultivated long-term client relationships and expanded overall customer

base by consistently delivering on commitments and tailoring services to

meet customer's specific needs while simultaneous lowering their total

cost.

. Project management responsibilities included estimating, scheduling,

contract negotiations, and subcontractor selection/management for ground-

up and renovation construction projects.

Skanska USA Building, Inc., Seattle, WA.

2005 - 2006

Project Engineer

. Led project tasks over complete project lifecycle, encompassing

constructability review, estimating, contract writing, day-to-day

contract negotiations, labor/material procurement and subcontractor

coordination.

. Successfully managed $136M mixed-use construction project, including

construction of the building's exterior fa ade, 300k sq. ft. of interior

retail space, and a 1 million sq. ft. parking garage.

. Worked in collaboration with civil engineers to define project scope and

cost estimates for $96M casino project.

The Hertz Corporation, Seattle, WA.

2003 - 2005

Station Manager

. Ensured compliance of procedures and implementation of new projects for

the quick turn area (QTA) at Seatac International Airport.

. Administered and facilitated collective bargaining agreements for various

work groups within the local labor union.

. Utilized Lean/Six Sigma methodologies to reduce cost per transaction by

20% while improving production of clean vehicles from 3.1/hour/person to

4.4/hour/person.

EDUCATION

Colorado Technical University, Colorado Springs, CO

Executive Master of Business Administration in Project Management /

Graduated Magna cum Laude

Washington State University, Pullman, WA

Bachelor of Arts in Management Information Systems

PROFESSIONAL DEVELOPMENT

Certification/Training: Change Management, Project Management and

Organizational Behavior Certificates, Colorado Technical University ( GA

LEED (Leadership in Energy and Environmental Design) Accreditation



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