MICHAEL S. LAIDLAW

**** **** ******* *****

Arlington, Texas 76016-2340

972-***-****

acb9w3@r.postjobfree.com

OPERATIONS, DISTRIBUTION, LOGISTICS AND SUPPLY CHAIN PROFESSIONAL with

extensive senior management accomplishments within domestic and

international market leading organizations. Recognized as an exceptional

leader and driven team player with superior problem-solving, negotiation

and organizational skills. Strengths are in the development,

implementation and management of customer accounts, team building

concepts, cost containment, customer service satisfaction and standard

operating procedures. Proven track record for excellence in profitable,

fast paced, high volume, start up companies or organizations in

exponential growth industries. Dedicated to exceptional customer service

and superior quality assurance.

SUMMARY OF BUSINESS EXPERIENCE

Senior Manager of Distribution Center Director of Forward Logistics & DC

Operations, Flextronics International Operations, Pantech Wireless, Inc.

Director of Customer Solutions, Director of Logistics and Distribution

GENCO ATC Center, Samsung Telecommunications America

Senior Manager of Account Operations, Distribution Center Operations Manager,

BlackBerry/Research in Motion (RIM) Nokia Mobile Phones America

ADDITIONAL AREAS OF EXPERTISE

3PL/Account Management Consulting/New Business P&L/Budget

Import/Export/FTZ Quality/ISO9002 Transportation/Traffic

ERP/WMS/RF Systems Negotiations/Contracts Materials Management

Inventory/Asset/VMI Mgmt. Customer Care/Solutions Order Mgmt./Planning

Corporate/Strategic Facilities/Security/Safe Sourcing/Procurement

Planning ty

FLEXTRONICS INTERNATIONAL - FORT WORTH, TEXAS 2013

Senior Manager of Distribution Center Operations

Recruited to start-up the Customer Fulfillment Center as Motorola

Mobility's (Google) Third Party Logistics Provider

. Direct the 24 x7 Operations of the Customer Fulfillment Center

consisting of the packaging and kitting of raw and finished goods,

wireless phones, accessories and cross docking operations.

. Oversee and manage the Reverse Logistics and E-Commerce intranet

business groups.

GENCO ATC - FORT WORTH, TEXAS 2011 - 2012

Director of Customer Solutions

Recruited to join the GENCO/ATC Customer Solutions team to enhance their

Third Party Logistics (3PL) new business development and sales team.

Partnered with new and existing customer accounts to drive cost outs,

increase current customer service levels and improve GENCO ATC's

revenue/profitability.

BLACKBERRY/RESEARCH in MOTION (RIM) - IRVING, TEXAS

2011

Senior Manager of Account Operations

Recruited to bring operational excellence to the management team of RIM's

North American wireless carrier accounts. Highly

visible role and daily interaction with the Carrier Business Units and

senior leaders in the Demand, Supply, Finance and

Product Management teams.

. Provided strategic direction and leadership to optimize operational

performance

. Managed and led Quarterly Business Reviews and Supplier Performance

Reviews

PANTECH WIRELESS, INC. - FORT WORTH, TEXAS

2009 - 2010

Director of Forward Logistics & Distribution Center Operations

Recruited to direct the Supply Chain function for AT&T account from

multiple international manufacturing origins to final customer shipments.

Responsible for the organization's distribution operation via the 3PL

provider, GENCO/ATC.

. Strategic Management Team Associate contributing to Pantech's $600M+ in

revenue for 2010 (2009=$350M)

. Directed and managed 2010's 200% growth in handset supply chain

processing over 2009

. Responsible for achieving 100% Inventory Accuracy throughout tenure

($55M+)

Michael S. Laidlaw

Page 2

THE LAIDLAW GROUP, INC. - ARLINGTON, TEXAS

2005 - 2009

Supply Chain & Operations Business Consultant

Provided consulting services utilized previous senior management

experience in the Supply Chain field to enhance distribution and

logistics operations. Focus was on start-up companies and organizations

in need of turn around.

. Provided consulting expertise for high tech organizations in need of

Supply Chain, Distribution & Operations review

SAMSUNG TELECOMMUNICATIONS AMERICA - RICHARDSON, TEXAS

1997 - 2005

Director of Distribution Center Operations and Forward/Reverse Logistics

(2003-2005)

Recruited to plan, organize and start up SAMSUNG's first US Distribution

Center and Logistics Department in their initial Wireless

Telecommunications venture in North America. Established ownership and

assumed responsibility for the Repair and Reverse Logistics group in the

Remanufacturing/Refurbishment Center in 2002. Managed SAMSUNG's Third

Party Logistics Provider (3PL) EXEL, comprised of four additional

Regional Distribution Hubs throughout the United States. Maintained

current responsibility for the Finished Goods Distribution Center, Front

End Sales Logistics and Transportation Departments throughout tenure.

. Selected as the Project Lead on Samsung's Corporate Headquarters

initiative to plan, organize, test and launch the Direct

Delivery Project to all Samsung wireless handset customers. (100%

successfully completed in 2004)

. Strategic management associate instrumental in assisting SAMSUNG

achieve over $3.9B in sales revenue in 2005

. Managed and lead 100% growth in handset processing/shipments year over

year from 1997 - 2005 without sacrificing

exceptional customer service or associate morale (150+ teammates)

. Directed entire product supply chain process from overseas origin

("wheels up clearance") through distribution processing

in U.S. to final customer receipt and satisfaction

. Managed the Forward & Reverse Logistics teams within budget of $8M+

. Significant senior management contributions assisting SAMSUNG in

achieving the #2 position globally in the wireless

phone marketplace from outside the international TOP 5 in 1997

. Achieved 99%+ on-time delivery through streamlined procedures,

mentoring and empowerment of associates

. Managed $60M+ in inventory assets to within .001% positive variance

utilizing Price Waterhouse Cooper's approved

daily cycle count process versus traditional semi-annual shut down

of the Distribution Center for physical inventory

NOKIA MOBILE PHONES AMERICAS - FT. WORTH, TEXAS

1992 - 1997

Distribution Center Operations Manager

Recruited to plan, organize and start up NOKIA's first U.S. Distribution

Center. Coordinated the design and implementation of the new Alliance

Distribution Center's materials management flow. Responsible for managing

a multi-shift, multi-departmental budget in excess of $1.5M.

. Team Leader in the implementation of the Distribution Management System

Project to automate the Distribution Center via bar-coding and radio

frequency (RF) resulting in 99%+ inventory accuracy of $120M+ in

assets

. Increased outbound volumes by 50% in less than two years without

additional headcount through increased planning, training, empowerment

and mentoring of the NOKIA associates

EDUCATION

Maryville University - St. Louis, Missouri

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