C URRICULUM VITAE

CONTACT :- 919*********,+918*********

CONTACT

Sector-2, 2/146, Bhiwadi Alwar (Raj.)

ADDRESS: -

ADDRESS:

RINKI DAS EMAIL :- acb9q8@r.postjobfree.com

acb9q8@r.postjobfree.com

CAREER OBJECTIVE

I believe that learning is continuous process and practice makes one perfect. Smart work, dedication, positive attitude, good grasping

power & capability to explore on my own (provided by proper support and direction) are my tools for success .

SUMMARY OF QUALIFICATIONS

SUMMARY

Good communication skills.

proven human resource management skills such as training, motivation,

Excellent organizational skills.

Proactive and fast learner.

Professional work ethic.

Ability to work in a team.

Working knowledge of computers and Internet. Word and Excel.

Good understanding of basic accounting principles.

Ability to deal with all telephone calls and inquiries in a professional and friendly manner.

PROFESSIONAL WORKING EXPERIENCE

PROFESSIONAL

Hotel parkland in delhi

Duration: nov 2013 till date

Position: As a, Front Office Assistant.

Duties and Responsibilities:

Handled all the front desk operations

Coordinated with the guests and responded to their inquires

Dealt with guest complaints by giving them a solution

Responded to the guest’s calls for room service, special service, emergency service and other queries.

Transferred guest’s calls to the food department effectively for breakfast, lunch and dinner orders inside the room,

Transferring all incoming and outgoing calls of guests to the respective departments or numbers.

Maintaining the attendance register of front office executives, pantry, housekeeping, laundry and other staff members.

Arranging an emergency on call doctor in case of any emergency

Arranging for pick up and drop service for the guests

Handing Visitor Management system

Maintain Visitors Record on Daily, Weekly and Monthly Basis.

Maintain Weekly duty Shift Roster of security Team.

Maintain Daily, Weekly and Monthly Task Report.

Maintain all Documents and file works for Admin security.

Computer data entry work.

Handling CCTV Camera Operation and prepare the violation report on daily, weekly and monthly basis.

Been the SPOC (Single point of contact) for all logistics requirements

Promptly and courteously handle all reservation requests.

Update regularly the reservation chart and rack.

Keep all reservations correspondence up-to-date.

Keep room availability status board up-to-date.

Handle amendments and cancellations of reservation.

RECEPTION:-

Promptly and courteously register guests and assign them rooms.

Update the room rack continuously.

Calculate room availability position and advice reservation.

Issue VIP amenities voucher.

Execute government formalities regarding foreigners.

Co-ordinate closely with Housekeeping for clearance of rooms to sell.

Prepare room-reports and occupancy statistics.

INFORMATION:-

Maintain guestroom keys safely and accurately.

Provided up-to-date information on the hotel and city to guests.

Receive and disburse guest mail.

Continuously update the guest rack.

Receive message of guests and forward them correctly and promptly.

EDUCATIONAL BACKGROUND.

Passed 12th from C.B.S.E.

Passed 10th from the C.B.S...

PROFESSIONAL QUALIFICATIONS

Pursuing B.Sc. in Hotel management from A-IHM Ghaziabad

COMPUTER SKILLS

General Knowledge in computer

Personal profile

Father name : Mr. Shyamal Das.

Date of Birth : 03-March-1992

Nationality : Indian

Marital Status : single

Sex : female

Religion : Hindu

Language : English & Hindi,bangali

Height : 145cm

CHARACTER REFERENCE

Will be furnished on request

I hereby certify that the above information are true and correct to the best of my abilities and knowledge.

R INKI DAS

DATE

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