Sales Manager
Resume:
James E. Judge
Sumter, South Carolina 29150
Mobile: 801-***-****
Email: **********@***.***
Summary of Experience: Mr. Judge is an experienced leader and manager. Possess strong organizational
skills and consistently focuses teams on strategic objectives by translating goals into near, mid and long
term actions. Identifies, analyzes and resolves cost quality, technical and personnel issues.
Work History:
RAC Acceptance
Sumter, SC
Position: Sales Manager
07/2013-Current
Responsible for managing and leading sales for RAC Acceptance program inside High Point Furniture.
The location just opened in July and have already in double digit agreements with no credit issues. Also in
charge of day to day operations such as deposits, paper work and reports are in order and filed.
Teleperformance USA
Salt Lake City, UT
Position: FSC (Technical Representative)
03/2013-05/2013
Establishes, develops and maintains business relationships with current customers and prospective
customers. Responsible for resolving issues regarding home phone service, television, and internet
service when a Verizon FIOS customer calls in for service. Within three weeks of starting maintained
FTR goal (First Ticket Resolution) of 82%, well above the company standard of 75%. Exceeded all other
company metrics for the first quarter.
Auto Liv
Ogden, UT
Position: Production Worker
06/2012-09/2012
Was responsible for air bag production on the Dodge line. Was required to do over 450 bags per shift. I
would work 12 hour shifts four days a week while also working at Convergys. I also worked multiple
lines with different responsibilities.
Convergys Corporation
Ogden, UT
Postion: Sales Representative for Direct TV
04/2012-02/2013
Demonstrated products and services to existing/potential customers and assisted them in selecting those
best suited to their needs. Maintained a 12% sales quota each month. Averaged 20% increase in sales in
first three months on the floor. Provided excellent customer service and ensured all customer issues were
resolved. Recognized as the top sales agent for 10 months in a row and was recognized by Showtime on
their website for selling the most Showtime programming for the month of January 2013. Received
numerous prizes and gift cards for the achieving highest sales each month.
Bright star Wireless
North Ogden, UT
Position: Store Manager
01/2011-04/2012
Responsible for managing and leading sales for the Bright star Device Management (DM) service for
mobile wireless devices. Store was below average sales of 75 a month when I began. Sales personnel
were selling between 30-45 phones average for this particular store. During the first month I increased the
store sales to 68 phones. In the first five months increased the average sales to between 65 and 75 phones
a month. Store sales increased in less than 1 year to averaging over 100 phone sales a month. Store
rating went from a Tier C store with lower salaries and minimum bonuses, to a Tier A store with increased
salaries and increased bonuses.
Teleperformance
Ogden, Utah
Position: ACCM (Assistant Call Center Manager)
10/2010-01/2011
Responsible for day-to-day call center operations, ensuring staff safety, physical site security, human
resource development, operational efficiency and service quality excellence. Ensured accountability for
the delivery of value-adding operations management services in support of approximately 150 call center
agents and 7 supervisors. Ensured all Teleperformance policies and procedures were adhered to.
Maintained PCS and WAVE customer satisfaction driven metrics and provided guidance to subordinate
Supervisors on how to coach and train their agents. Night crew was lowest in metrics when I assumed the
position. After first month in the position, crew showed trend up in all key categories.
Teleperformance
Ogden, Utah
Position: Supervisor
11/2009-10/2010
Key responsibilities included coaching, developing and motivating contact center team by demonstrating
leadership and interpersonal skills. Provided and documented performance feedback through side-by-side
coaching, scheduled reviews, goal setting and performance management for ag ents in the following areas:
QA, PCS, WAVE, Handle Time and other metrics attached to the call center environment. Ranked in the
top 5 each month as a lead supervisor. Trained 30 agents on troubleshooting issues and encouraging
customers to use upgrades for AT&T products. Recognized for leadership potential and promoted to
Assistant Call Center Manager in October 2010.
Internal Revenue Service
Ogden, Utah
Position: Clerk
02/2009-08/2009
Received, recorded, sorted, collected, mailed, extracted and distributed incoming/outgoing business
documents. Processed more than a million pieces of correspondence, including tax returns for 2008.
Recognized as top performer and was kept on for additional 3 months after other temporary hired clerks
were furloughed.
Army Air Force Exchange Service
Hill AFB. Utah
Position: Laborer/Sales Associate
08/2004-02/2009
Replenished stock on the sales floor and performed variety of manual tasks associated with stocking retail
store. Maintained fuel pumps and ensured paper was replenished in receipt machines and as well as
cleaning areas around fuel pumping stations. Recognized as strong performer and was moved to Main
Base Exchange. Responsible for unloading delivery trucks and cleaning stock room before offloading
trucks. Moved to sales associate for large appliances and furniture after 3 months as stock laborer.
Achieved over $70k in appliance sales in first 6 months as sales associate.
Education:
RAF Lakenheath High School, Royal Air Force Station, Lakenheath, UK: 2004
Weber State University: 64 Credit Hours towards Bachelors in Physical Education
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