Customer Service Developer
Resume:
D oug F r iedman – Software Engineer
d friedm 3@gmail .com
h t tp://github.com/realdoug
Education & Certifications
• BA, University of Maryland, College Park, December 2010
Spanish Li terature and Linguistics
• 401 Salesforce Developer Certification, February 2011
• 501 Salesforce Advanced Developer Certification, July 2012
P rofessional Experience
T ryo Solutions (July 2013 – present)
Freelance Rails and Salesforce.com Consulting
• Started own consulting business in March 2013 with much success.
• As sole proprietor and only employee, maintained responsibili ty for every facet of the
business from business development & marketing to customer service and of course
w r it ing code.
S tartup I nstitute, Chicago (September 2013 – present)
Dev /Engineering Track Mentor
• Doing code reviews, giving homework help and advice to the students in the
E ngineering t rack at Startup Institute in Chicago.
• Served three two hour blocks per week of office hours in which I helped students
work through their programming assignments and answered any questions they had
about the assignments or coding in general.
• SIC’s curriculum is focused primarily on Ruby on Rails.
Mavens Consulting (November 2011 to May 2013)
Technical Architect
• Mavens is a Salesforce.com consulting partner that focuses solely on the
Pharmaceutical and Life Sciences sectors.
• Built custom Apex T riggers, controllers, classes, tests, Visualforce pages, REST
i ntegrations and customized almost every aspect of the Force.com platform.
• Led the internal Heroku Competency and served as Technical Lead for the HCP
Portal Accelerator offering,
• Responsible for building and architecting Ruby on Rails portals that integrated with
Salesforce for Mavens’ Fortune 500 Phramaceutical clients.
• Organized people, taught others and delegated responsibilities as necessary.
( Mavens has a f lat organizational structure. There are no managers).
• One of the original early adopters of MavensMate the popular Force.com IDE
RainKing Solutions inc. (March 2011 to October 2011)
Salesforce Programmer
• Improved and maintained RainKing’s Salesforce.com integration, which consisted of
an AppExchange Managed Package and a web-based integration wri t ten in Java,
ColdFusion and Adobe Flex.
• Building an Apex/Visualforce Managed Package that provided custom data for Sales
C loud and Salesforce CRM customers.
• Assisted in t raining clients and t roubleshoot issues as they arise.
Community Contributions
• Maintainer of Omniauth-Salesforce, the Omniauth (OAuth2 for Ruby) strategy for
Salesforce.com.
• Contributer to other Salesforce and Ruby related projects.
• Presented at Dreamforce (Salesforce’s annual conference) 4 t imes.
Volunteer Software Development
The Global Language Network – June 2010 to Feb 2011 – Lead Salesforce Architect
a nd Developer
• Designed and implemented Salesforce.com CRM solution for non-profit which gives
over 100 free language classes to over 10,000 students per year.
• Met with Executive Director and board members to gather and analyze business
requirements, worked with a team to draft and finalize requirements
documentation.
• Designed data model, custom components, pages, controllers, apex classes and
t r iggers with HTM L, Visualforce and. Deployed code between Sandbox, Testing and
P roduction environments.
• Created t raining documents and conducted face-to-face t raining with end users
i ncluding the Executive Director.
Machik inc. -- Aug 2010 to Dec 2010 – Salesforce Developer and Admin
• Created Visualforce pages, custom Reports and Apex Triggers as dictated by
M achik’s business and fundraising needs.
• Designed and implemented workflows and data cleansing processes, including de-
duplication efforts and managing changes in the data model.
• Face-to-face, writ ten and online end-user t raining.
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