Customer Service Medical

Sherelle Ervin

**** ******** **. ******* **, ****9

Mobile: 254-***-****

*.*****.*******@*****.***

Objective: To obtain a position that utilizes and builds upon my extensive administrative, educational, and work experiences.

EDUCATION

Temple Junior College Fall 2011 –Present

Perusing a Nursing degree Temple, TX 76504

Central Texas College Fall 2012 to Winter 2013

Clinical Medical Assistant Killeen, TX 76549

Killeen High School Fall 2004 to Spring 2008 Killeen, TX 76543

TECHNOLOGY SKILLS

• Software Packages: MS Word, MS Excel, MS PowerPoint, Adobe Photoshop, Leads, South Ware, Patriot

• Operating Systems: Windows Vista, XP

• Typing Speed: 40 words per minutes

EMPLOYMENT EXPERIENCE

Agent Aug. 2013 to Present

Blackboard Student Services Killeen, TX 76543

• Answer incoming phone calls on behalf of client; provided accurate and appropriate information to callers.

• Place outbound customer service or customer satisfaction calls, as required by client.

• Complete call guides; gathered and verified required information.

• Attend telephone skills and program information training sessions; adhered to established levels of service.

• Adhere to established customer service and documentation standards within required time frames.

• Adhere to contact center scheduling, ensured telephone coverage during contact center hours of operation.

• Performed clerical or administrative duties as assigned.

Cashier May, 2011 to July, 2012

Army and Air Force Exchange Services Fort Hood, TX 76544

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Greet customers entering establishments.

• Maintain clean and orderly checkout areas.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Answer customers’ questions, and provide information on procedures or policies.

• Process merchandise exchanges.

• Count money in cash drawer at the end of shifts to ensure the amounts are correct and balance out to the drawer at the beginning of shifts.

Clinic Associate February 2013to July 2013

Brooks Weight Loss Clinic Temple, TX 76502

• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.

• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.

• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.

• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.

• Educates patients by providing medication and diet information and instructions; answering questions.

• Completes records by recording patient examination, treatment, and test results.

• Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.

• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.

• Collect blood, lab specimen, log specimen, and prepare them for testing.

Food Service Worker August 2009 to April 2010

Taco John’s Fort Hood, TX 76544

• Waited on customers, took orders, and served food/beverages in a timely manner.

• Maintained efficient cleanliness of dining room and workstation.

• Assisted customers as needed and ensured completion of all requirements.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers

Food Service Worker July 2007 to March2008

Captain D’s Seafood Restaurant

Fort Hood, TX 76544

• Waited on customers, took orders, and served food/beverages in a timely manner.

• Maintained efficient cleanliness of dining room and workstation.

• Assisted customers as needed and ensured completion of all requirements.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers

Packer August 2009 to August 2013

Ward North American Killeen, Tx 76543

• Answered incoming phone calls on behalf of client; provided accurate and appropriate information to callers.

• Placed outbound customer service or customer satisfaction calls, as required by client.

• Completed call guides; gathered and verified required information.

• Attended telephone skills and program information training sessions; adhered to established levels of service.

• Adhered to established customer service and documentation standards within required time frames.

• Adhered to contact center scheduling, ensured telephone coverage during contact center hours of operation.

• Performed clerical or administrative duties as assigned.

Professional Skills:

Clinical Skills, Creating a Safe, Effective Environment, Health Promotion and Maintenance, Hospital Environment, Procedural Skills, Documentation Skills, Verbal Communication, Inventory Control, Planning, Dependability, Medical Teamwork

REFERENCES AVAILABLE

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