Customer Service Administrative Assistant

**** ****** **** *********, ** ***** - 815-***-**** - acb9i1@r.postjobfree.com

MATT

LARKIN

Summary

of

Skills:

- Highly organized and passionate with extensive experience in Customer Service and

Recruitment. Possesses developed critical thinking aptitude from years of working in high-

pressure environments. Strong verbal and written communication skills. Proficient in

Microsoft Office. Proven ability to multi-task efficiently. Motivated and maximizes time.

EDUCATION:

Master

of

Business

in

Human

Resources

Training

and

Development,

December

2015

Amberton University Garland, TX

Bachelor

of

Science

in

Hospitality

Administration,

August

2011

DeKalb, IL

Northern Illinois University

Minor:

Business

Management

GPA:

3.4/4.0

EXPERIENCE:

A-Tec Ambulance: Administrative Assistant (2013-Present) Elgin, IL

• Oversee payroll processes, employee tax modifications, etc.

• Balance company finances to ensure accurate reporting and efficient spending

• Act as company liaison to approximately 30 companies for billing issues, utility payments,

rent

Assist with employee benefit enrollment for over 100 people and adjust benefit deductions

•

accordingly

Disney

College

Program:

Concierge

(January 2010-May 2010)

Orlando, FL

• Honed guest service skills by working with multiple cultures and learning their needs

• Negotiated dozens of ticket packages with guests daily, constructing customized vacation

plans

• Oversaw VIP and celebrity issues until seen through such as package deliveries, dining

reservations, transportation, etc.

• Interacted heavily with management and guests, enhancing my aptitude to lead and relate

• Volunteered for overtime and overnight shifts continuously

Hampton

Inn:

Front

Desk/Human

Resources

Assistant

(2007

2012)

McHenry,

IL

• Acted as manager on duty for night shifts, overseeing all aspects of hotel operation

• Selected qualified candidates from hundreds of applications and resumes, then screened the

field to obtain the best talent

• Provided training for new hires which consisted of a detailed system guide and monitored

practical experience

• Coordinated over 20 reservation bookings via phone daily while also responsible for guest

check-ins and check-outs

• Aided in establishing a corporate rate system for established clients

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