Customer Service Manager
Resume:
Veronica Cabrales
acb9i0@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
- Self motivated; able to set effective priorities and implement decisions to achieve immediate and long-
term goals and meet operational deadlines
- Proven communication abilities, both oral and written
- Function well independently as well as with others in a team environment; adept at creative problem
solving
- Exceptional organizational skills
-Effective recruiting practices
- Extensive training in customer service and management skills
PROFESSIONAL EXPERIENCE
QUALITY ANALYST/EDITOR
2011 - present
Independent Contractor
Review and edit documents and telephonic manuscripts for fluidity and also involved using Internet to do
research if necessary. Use the software to send and receive the completed files. Accounting and
invoicing.
RECRUITER
2009 - 2012
Independent Contractor
Developed and wrote job descriptions and posted via applicant sourcing software as well as various
online job boards. Recruit and prescreened candidates to ensure all information accurate and ready to be
referred to Hiring Manager. Coordinated, scheduled, and followed up with Hiring Manager and managed
their job listings. Efficiently and effectively worked with both Hiring Manager and pool of candidates in
successful placements.
NETWORK SERVICES REPRESENTATIVE
2007 - 2009
Health Choice Arizona
Built and established relationships with providers to become a member of Insurance network. Present
and explain contracts and letters of intent. Went through credentialing process with providers to ensure
Network participation. Maintain positive relationships with healthcare providers. Talk with Office
Managers, Billing Managers, Physicians, to give background on company and explain policies and
procedures, as well as to work on billing issues.
ADMINISTRATIVE ASSISTANT
2004 - 2007
Independent Contractor/MeetingBridge.com
Customer service, assisted clients with webinar log-ins, passwords, etc... Billing, went over all accounts
receivables. Participated in weekly status meetings; both via webinar and telephonic conferences.
EMPLOYMENT VERIFIER
2003 – 2004
Independent Contractor
Conduct research on companies, schools, and personal reference via telephone, Internet and email
communications. Obtained information to submit to agency on applicants. Stay abreast of employment
and security laws in relation to privacy act. Managed and maintained all company and self-produced
records in an organized and professional manner.
RECEPTIONIST
2002 – 2003
National Carpet & Rug, Virginia
Procured all office supplies, update and maintain store inventory book. Respond to all customer requests;
provide full support of telephone coverage . Placed orders for ceramic, carpet, vinyl as well as company
supplies. Account Payable/Accounts Receivable, general ledger, payroll, deposits, Operation of
QuickBooks software. Interviewed and recommended for hire future employees.
EDUCATION
2006
Scirion Institute
Physical Training Certificate
1990 – 1992
Arizona Western College
Yuma, AZ
General studies
1986 – 1990
Yuma High School
Yuma, AZ
General studies, Diploma received.
ADDITIONAL SKILLS
Extensive use of Microsoft Office (PowerPoint, Excel, Word, Works, Outlook, Outlook Express, etc…),
PCAnywhere, WinZip, Lotus SmartSuite, Adobe, QuickBooks, and other software can be learned quickly.
Typing speed of 72 wpm, familiar with all computer and Internet functions. All office equipment: FAX,
scanner, copier, scanner.
Contact this candidate