Customer Service High School

Josh Mendel

Phone: 801-***-****

Cell: 801-***-****

E-mail: *******@*****.***

WORK EXPERIENCE

Inventory/Parts Specialist

February 2011-Present

O'Reilly Auto Parts

Inputting all inventory each day into the system, making sure everything is there and accurate. Helping both Commercial and Retail customers with parts for their vehicles. Ordering parts when needed.

Security

April 2007 - present

The Maverick Center/Usana Ampitheater Salt Lake City, UT

Security and Surveillance

Provides security and protection of properties and/or assets at The Maverick Center and Usana

Ampitheatre. Safeguard and protect people or assets against any attacks and intruders. Closely monitors

the visitors as well as the property.

•Monitor and authorize entrance and departure of employees, visitors, and other persons to guard

against theft and maintain security of premises. •Write reports of daily activities and irregularities such

as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

•Call police or fire departments in cases of emergency, such as fire or presence of unauthorized

persons. •Answer alarms and investigate disturbances. •Circulate among visitors, patrons, or employees

to preserve order and protect property. •Escort or drive motor vehicle to transport individuals to

specified locations or to provide personal protection. •Operate detecting devices to screen individuals

and prevent passage of prohibited articles into restricted areas. •Warn persons of rule infractions or

violations, and apprehend or evict violators from premises, using force when necessary.

Active Listening, Speaking, Critical Thinking,

Inventory Specialist

January 2010 - present

FIS Global Salt Lake City, UT

Business Services - Other

Reviewing and distributing production, work, and shipment schedules; conferring with department

supervisors to determine progress of work and completion dates; and compiling reports on progress of

work, inventory levels, costs, and production proble

•Examine documents, materials, and products, and monitor work processes, in order to assess

completeness, accuracy, and conformance to standards and specifications. •Review documents such

as production schedules, work orders, and staffing tables to determine personnel and materials

requirements, and material priorities. •Confer with department supervisors and other personnel to

assess progress and discuss needed changes. •Revise production schedules when required due to design

changes, labor or material shortages, backlogs, or other interruptions, collaborating with management,

marketing, sales, production, and engineering. •Confer with establishment personnel, vendors, and

customers to coordinate production and shipping activities, and to resolve complaints or eliminate

delays. •Record production data, including volume produced, consumption of raw materials, and quality

control measures. •Requisition and maintain inventories of materials and supplies necessary to meet

production demands. •Calculate figures such as required amounts of labor and materials, manufacturing

costs, and wages, using pricing schedules, adding machines, calculators, or computers. •Distribute

production schedules and work orders to departments. •Compile information, such as production rates

and progress, materials inventories, materials used, and customer information, so that status reports

can be completed.

Teacher Assistant

August 2008 - June 2009

Edison Elementary Salt Lake City, UT

Education

Tutored students in Math and Reading.

•Provide extra assistance to students with special needs, such as non-English-speaking students. •Tutor

and assist children individually or in small groups to help them master assignments and to reinforce

learning concepts presented by teachers. •Supervise students in classrooms, halls, cafeterias, school

yards, and gymnasiums, or on field trips. •Enforce administration policies and rules governing students.

•Observe students' performance, and record relevant data to assess progress.

Active Listening, Instructing, Reading Comprehension,, Learning Strategies, Speaking, Social

Perceptiveness, Time Management.,

Manager

February 2004 - June 2008

Coaching-Institute Salt Lake City, UT

Business Services - Other

Managed the Customer Service department of 10 people. I was also in charge of training for the

department. I was promoted after 2 years and oversaw all inventory, ordering and shipping for the

company until the company closed in 2008.

•Resolve customer complaints and answer customers' questions regarding policies and procedures.

•Supervise the work of office, administrative, or customer service employees to ensure adherence to

quality standards, deadlines, and proper procedures, correcting errors or problems. •Provide employees

with guidance in handling difficult or complex problems and in resolving escalated complaints or

disputes. •Implement corporate and departmental policies, procedures, and service standards in

conjunction with management. •Discuss job performance problems with employees to identify causes

and issues and to work on resolving problems. •Train and instruct employees in job duties and company

policies or arrange for training to be provided. •Evaluate employees' job performance and conformance

to regulations and recommend appropriate personnel action. •Review records and reports pertaining to

activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate

performance. •Recruit, interview, and select employees. •Interpret and communicate work procedures

and company policies to staff.

Customer and Personal Service, Administration and Management, Computers and Electronics, Deductive

Reasoning,

Video Editor/Cameraman

December 2000 - December 2007

KJZZ TV Salt Lake City, UT

Broadcasting, Music, and Film

Edit highlights and interviews for Newscasts and Jazz Games.

•Cut shot sequences to different angles at specific points in scenes, making each individual cut as fluid

and seamless as possible. •Study scripts to become familiar with production concepts and requirements.

•Edit films and videotapes to insert music, dialogue, and sound effects, to arrange films into sequences,

and to correct errors, using editing equipment. •Select and combine the most effective shots of each

scene to form a logical and smoothly running story. •Mark frames where a particular shot or piece

of sound is to begin or end. •Determine the specific audio and visual effects and music necessary to

complete films. •Verify key numbers and time codes on materials. •Organize and string together raw

footage into a continuous whole according to scripts or the instructions of directors and producers.

•Review assembled films or edited videotapes on screens or monitors to determine if corrections are

necessary. •Program computerized graphic effects.

Graphics or photo imaging software, Music or sound editing software, Video creation and editing

software, Video editors,

EDUCATION

Associate Degree, Communications Arts Associate's Degree,

8/ 1999 – 5/ 2004

Salt Lake Community College Taylorsville, UT

Prepared to write and speak in a manner useful not only for broadcasting and journalism, but in the day-

to-day business world.

High School or equivalent,

8/ 1997 – 6/ 1999

Copper Hills High School West Jordan, UT

CERTIFICATION

Peace Officer Certification P.O.S.T.

6 2008

State of Utah

SKILLS

Microsoft Office ExcelExpert

Public Safety and SecurityExpert

Word processing softwareExpert

Customer and Personal ServiceExpert

Contact this candidate