Customer Service Manager

Jennifer McGinley

**** *. ******* **., #** McHenry, IL 60050 847-***-****

acb9en@r.postjobfree.com

Objective

I am self-motivated and people orientated. I work well on my own and even better in a team environment. I am highly organized, as well

as efficient, and I adapt in all work settings. Learning new things poses a welcome challenge and is something I look for in a job. I am

searching for a position where I can utilize my current skills, as well as, develop new skills all the while proving I am a valuable asset to

the company.

Education

University of Phoenix 2011 – May 2014 (expected)

BS Accounting

University of Phoenix 2009 - 2011

AA Accounting

Key Skills

Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint

QuickBooks Peachtree Accounting Lotus Notes Customized Accounting Programs

Logmein.com Microsoft Access Adobe Professional Evolution Payroll Software

Work Experience

BrightSpark Travel Customer Service Rep./Accounts Receivable

2012 – 2013

• Perform daily deposit logs that include over 100 checks and total between 15 to 25 thousand per deposit

Assist over 20 account representatives weekly with application coordination

Perform 10 to 20 fundraiser distribution logs every week

Process all cancellations including costs and refunds

Handle over 50 calls daily assisting with payment related account questions

Place 30 to 50 collection calls daily as needed

Process all incoming travel applications daily

Code all checks and cash daily, approximately 60 to 80 items

Bellwether Inc. Executive/Accounting Assistant

2011 – 2012

Invoice and receive up to $500,000 per month

Perform weekly deposits

Make collection calls as needed

Review financial statements for discrepancies

Audit customer accounts monthly

Reconcile all bank and credit card accounts

Document and maintain policies and procedures

Coordinate shipping and receiving

Attend weekly operations meetings providing the company’s financial updates in PowerPoint

Mail intake and processing

Admin Services Especially For U General Manager

2006 – 2009

Code and reconcile 15 different American Express accounts per month

Answer phones, file, and handle all shipping and receiving needs

Perform daily deposits

Reconcile all bank and credit card accounts daily

Perform weekly collection calls

Manage new clients from the initial call to scheduling discovery meetings

Prepare daily schedule for owner

Attend weekly operations meetings

Assist with account management: reconciliations, event planning, transcription, customer surveys, and filing

Mail intake and processing

Upkeep of vendor and customer data in QuickBooks and hard files

Process company manual: maintenance and update

Penco Construction Company/Bumby Development Group Executive Assistant

2004 – 2006

Invoice and receive up to $1,000,000 per month

Process six-figure construction loan draws per month

Located multi-thousand dollar account discrepancy through client file audits

Create and manage excel spreadsheet for a six-figure loan draw

Send/receive weekly packages to/from home office with processed paperwork

Send deposits to bank as needed in a timely manner

Process sub-contractor payments against contracts; co-ordinate payment meets with sub-contractors

Handle three line phone system

Schedule office equipment maintenance as needed

Perform all shipping and receiving needs

Update and maintain all customer and vendor data

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