*** ********* *****

Road 803-***-****

Sumter, SC 29153 E-mail

courtney.butler36

@gmail.com

Courtney Butler

Objective To obtain a position in the clerical and clinical

aspect of the customer service or medical field of

a company. While working with other team members, I

can contribute to company's growth and mission by

learning new strategies along with building and

sharing knowledge.

Education August 2004- May 2007 Sumter High School Sumter, SC

High School Diploma

College preparatory courses. Maintained an overall

3.0 GPA in all coursework

Interests and Giving back to the community, shopping, traveling,

activities and helping the less fortunate

Work experience February 2012- November 2013 Sykes/ Bank of America

Sumter, SC Sumter, SC

Customer Service Agent

Manage customer relationships by performing the

full range of customer service functions.

Maintaining accuracy while working in a fast paced

environment

Uses common courtesy and discretion to achieve

customer loyalty.

Sharing with customer the following: balances,

checks cleared, transaction history, and

information their account features

Entering data accurately and prompt in bank's

computer system and updating customer record when

necessary or as needed

PC skills: Microsoft Windows, Word, Excel, and

Outlook

Work to resolve escalated requests with minimal

supervision

Responds to escalated requests received via email

by researching case files and accessing supplied

information and supplying swift, accurate, and

courteous responses via phone, email, or mail.

Transferring funds from customers personal accounts

Placing stop payments when necessary on

transactions

Reporting fraud and lost and stolen cards with

blocking

Utilizes troubleshooting guides and Tier 1

troubleshooting on all calls that require online

banking assistance.

Troubleshoot and communicate technical answers

clearly and concisely.

Takes accountability for and resolves all customer

issues and follow up when appropriate.

Review all customer account information while on

calls to identify and match customer's need with

the appropriate product and / or service

Utilize tools and resources on every call to make

appropriate recommendations to customers.

Offers and educates on the benefits of products and

services and explains how the recommendations will

add value to the customer's banking experience

August 2009-July 2011 NHC Healthcare

Sumter, SC

Certified Nursing Assistant

Answering phones

Filing patient charts

Taking vital signs

Recording meals

Updating and reporting all patient changes to

fellow team members and nursing supervisor

Toileting with assistance

Practicing range of motion frequently

Bathing, grooming, dressing, feeding and assisting

patient with self-care

Practicing range of motion and assisting with

physical activities as instructed

Basic housekeeping of patient rooms

Changing of bed linens

Encouraging participation in group activities and

games.

Setting up dining room area and assisting serving

patients for breakfast, lunch, and dinner

Changing patients every 2 hours

Greeting patients with a smile, treating with

upmost respect, and never invading privacy and

respecting their values

Install and empty catheter bags with Nurse

Supervision

Assist with giving medication

Obtain and recording supplies based on patient

needs

Entering data recorded daily and accurately of

meals and other important patient activities in

computer system

Repositioning Total Care patients every 2 hours

Volunteer I volunteered at Carolina's Children's Dentistry my

experience 12th grade in high school.

Filed patient charts, Answering phones, Greeting

customers, Scheduling appointments, Updating

records

References

Amanda Willis USAA Insurance Phone:

803-***-****

Connelia Covington Sykes Enterprises Phone:

803-***-**** alt 803-***-****

Lethia Greene NHC Healthcare

Phone: 803-***-****

Contact this candidate