Human Resources Customer Service

TONYA Y. WILLIAMS

**** ***** **** *****, ********* 1712 Chicago, Illinois 60616 312-***-**** acb91g@r.postjobfree.com

SUMMARY

A hardworking and dedicated human resources professional and business partner with extensive experience in

benefits administration/analysis, departmental development, HRIS, recruitment, on-boarding, employee relations,

training, communications, compensation, organizational development, and employment. Excels in the

administration and implementation of human resources policies, procedures, and programs. Possesses excellent

communication and customer service skills developed through work experiences. A goal-oriented and

self-motivated team player with the ability to relate and perform effectively within a diverse population.

EXPERIENCE

BEL BRANDS USA, Chicago, Illinois

Human Resources Generalist, 2011-2013

Performed and oversaw full cycle recruitment process, including new employee orientation and on-boarding. Served as liaison

supporting managers and employees by providing recommendations on employee relation practices to ensure professional and

positive employer/employee relationship. Oversaw and coordinated annual open enrollment, meetings, and presentations, including

HSA. Administered non-discrimination testing and 401(k) audits. Managed insurance contract renewal process in partnership with

procurement team. Processed and reconciled monthly billing invoices for all health and benefit vendors. Oversaw department budget

and initiated budget revisions, purchase orders, and purchase requisitions.

• Partnered with talent manager to create and coordinate programs/events for employee development and trainings.

• Provided benefit training on employee self-service HRIS module.

• Trained and developed HR intern to HR coordinator.

• Analyzed and updated job descriptions for knowledge, skills, and abilities to ensure reflection of actual duties and responsibilities.

• Audited employee benefit records and I-9s to ensure legal compliance. Reduced recruitment fees by $100,000.

• Oversaw HRIS database for benefit components, including day-to-day reporting, error maintenance, and benefit upgrades.

• Researched and resolved payroll issues. Partnered with payroll team to ensure accuracy of biweekly payroll deductions.

ADA S. MCKINLEY COMMUNITY SERVICES, INC., Chicago, Illinois

Employee Benefits/Personnel Records Specialist, 2005-2011

Managed agency’s medical, dental, vision, life, long-term disability, FSA, FMLA policy, COBRA continuation benefits, unemployment

claims, and RTA/CTA transit benefit program. Prepared and communicated information to employees/former employees about

agency benefits, procedures, changes, and government-mandated disclosures. Evaluated services, coverage, and options available

through benefit plan providers to determine programs best meeting needs of agency. Enrolled new employees in benefit plan.

Conducted benefits orientation to newly eligible employees. Responded to employee benefit questions and resolved problems related

to access and payment of benefits.

• Led annual benefits open/processes enrollment forms and changes to carrier. Arranged distribution of materials from carriers and

onsite presentation by providers. Communicated changes to employees. Conducted employee presentations. Processed

changes within deadlines.

• Created, promoted, and organized agency’s health and wellness fair.

• Provided health promotion activities and benefits training to managers/employees on site.

• Assessed employee utilization and satisfaction level of existing benefits and made recommendations for review.

• Reconciled all insurance billings for accuracy of information, made appropriate adjustments to billings, and processed for

payment.

• Processed and updated HRIS system with transactions related to new hires, terminations, department transfers, merit increases,

salaries, promotions, personal information changes, and tuition reimbursement.

• Coached and mentored managers/supervisors on related matters and educated all employees on HR matters in general.

SCHNEIDER ELECTRIC U.S., Palatine, Illinois

Corporate Human Resources Coordinator, 2003-2005

Directed and coordinated benefit plans and programs, such as medical and dental coverage, disability, life insurance, flexible

spending, pension and 401(k), and incentive plans for salaried, non-union hourly, expatriate, retiree, and coordinated bargaining

employees. Trained team members on processes, polices, and programs. Troubleshot and provided information to employees

regarding company policies, procedures, salary administration, incentive data, and benefit issues. Trained and supported employees

on online self-service tools.

• Acted as liaison between employees and legal department in issues related to harassment.

Tonya Y. Williams, Page 2

• Conducted/processed new hire paperwork, including background checks, drug testing, internal/external offer letters, and new hire

packets.

• Performed monthly audits, position maintenance, new hire entry, and reporting relationships in HRIS.

• Developed and maintained relationships with corporate human resources, vendors, and management to assist employees with

claims and payroll issues, company policies, and systems navigation. Served as administrator for Secure Perfect security

badge system.

TSA/NCS PEARSON, Arlington, Virginia

Lead Human Resources Administrator, National Contract, 2002

Managed and trained 20 human resources administrators. Conducted behavioral-based interviews, extended contingent offers, and

disqualified applicants that unsuccessfully took standard aptitude test. Prepared and conducted new hire orientations for hundreds of

security screeners. Facilitated daily auditorium-filled orientations to TSA applicants.

• Contributed to hiring 30,000 candidates for 400 airports. Met recruiting objective for multibillion-dollar federal contract.

• Facilitated process audits of government forms such as SF85P, DFE, and DOT 1631. Provided day-to-day human resources

support for large-scale government project. Traveled nationally to open/close assessment centers.

ADDITIONAL EXPERIENCE

WHITEHALL JEWELERS, INC., Chicago, Illinois, Corporate Benefits Administrator, 2000-2001. Directed and trained four benefit/HR

coordinators. Managed various employee benefit programs, such as group insurance plans; life, medical, and dental plans; accidental

and LTD; STD disability insurance; 401(k); investments; and savings plans. Counseled and interpreted company insurance programs

to employees and management.

EDWARD DON & COMPANY, Woodridge, Illinois, Corporate Coordinator HR Information Services, 1998-2000. Managed benefit

programs, including life insurance, disability, group medical and dental, flexible spending account, COBRA, FMLA, 401(k), and tuition

reimbursement. Received and reviewed invoices for expenses incurred by benefit and compensation department.

EDUCATION

CENTRAL STATE UNIVERSITY, Wilberforce, Ohio, B.S., Business Administration, 1993

CERTIFICATION

Professional in Human Resources (PHR) Certificate Program, DePaul University, 2008

AFFILIATIONS

Society for Human Resources Management (SHRM), Current Member

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, and Outlook 10.0, Lotus Notes, COBRA Solutions, Siebel eBusiness 7.0, Great Plains 10.0, Power

Source II, Ceridian HPL, Ceridian Time and Attendance, Ascentis HRIS, Crystal Report Writer HRIS System, ADP 3.0, ReportSmith,

SmartStream 3.1, SharePoint

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