Customer Service Sales

LASHUNDA S. FRANKS

*** ****’s Station Road Sparta, GA 31087 601-***-**** ********@*****.***

MANAGEMENT PROFESSIONAL

SALES MANAGEMENT / ACCOUNT MANAGEMENT /MERCHANDISING MANAGEMENT

Skilled at developing and executing targeted business initiatives that achieve sales objectives, and enhance bottom-line profits. Highly effective communicator and team leader with proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust. Visionary leader with a keen understanding of business priorities and demonstrated expertise in rapidly advancing business goals to revenue-producing activities

CORE LEADERSHIP QUALIFICATIONS

* Operations Leadership

* Sales and Marketing

* Administrative Capabilities

* System Management

* P&L Budgeting/Cost Control

* Vendor Relations

* Merchandising Strategies/Display

* Policy Administration

PROFESSIONAL EXPERIENCE

Central Georgia Technical College Bookstore July 2004 – Present

Store Manager

* Monitor cash flow, inventory, security controls, and managed all receivables

* Model and manage effective supervision to drive sales while maintaining exceptional customer service and store standards

* Manage visual presentation to create an exciting shopping environment for customers

* Provide atmosphere with open and honest communications that respects the ideas and opinions of others while creating a learning environment for associates

* Provide outstanding customer service to diverse customer base including faculty, students and staff

* Achieve store financial, revenue, and expense targets by monitoring twelve-months budget for $1 Million sales volume location

* Lead efforts to reduce in-store shrinkage activity through Loss Prevention education, awareness, and compliance

* Ensure compliance to all policies and procedures

Selected Accomplishments:

* Exceeded budget sales in 2010 and 2011

* Fiscal Year 2011 sales increase of 21.5 %

* Graduated from shrink reduction plan by minimizing shrink percentage by 3.62%

Jackson State University Bookstore #364, Jackson, MS May 2004 – July 2004

Management Trainee

* Learned all aspects of managing store in relations to accounting, customer service, financial analysis, and general merchandising

* Managed time in reference to training, completing modules and assigned activities

ACADEMIC BACKGROUND

Keller Graduate School of Management, Downers Grove, IL Master of Business Administration w/Distinction December 2013

Concentration in Marketing

Jackson State University, Jackson, MS May 2003

Bachelor of Business Administration

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