Manager Management
Resume:
Melehifo Ha’angana:
Professional Profile
GREYSTANES NSW 2145
acb8ze@r.postjobfree.com
Application for part- time disability support worker / carer /night shift
Overview
* A vibrant, focussed and immaculately presented leadership professional who possesses an outstanding level of management skills, demonstrated in the workplace by the consistent exceeding of Resident and Family expectations.
* To be Proactive in the Provision of care to the residents.
Significant Achievements
Whilst at Concord Community Hostel
* 2006 -2008 Invited to undertake a Role as Care supervisor after one month of employment, solely based on developing skills and a welcoming environment, including providing leadership and direction to staff
* 2009- currently employed as Care Manager
* Since 2009 – solely as ACFI Coordinator/Funding - Currently increased our Funding to a highest level .
* 2009/2013 - Passed Accrediation standards 44 out 44
* Very comfortable with any Announced or Unannounced Support Visits from Health departments.
* Solely look after Standard 2
Whilst in Sydney College TAFE
* 1983- Completed Stage 1 – 3 Incompleted stage 1V due to personal reasons
Relevant Career History
* Care Manager – Concord Community Hostel 2009 – Present
Accountable for expert knowledge of the 44 standards
* Attainment of the objectives of the Accrediation Standards
* Evaluate resident care and ensure that resident care is in accordance with recognised professional standards.
*
Relevant Career History (cont)
* Accounting Clerk : Bares Pty Ltd 1986-1988
Accountable for providing a professional services
Responsibilities included:
* Promptly processing customer redemptions and enquiries, including resolving customer complaints with a win-win conflict resolution strategy
* Manage the accounting and payroll function including debtors,creditors and general ledger.
* Progressively undertaking additional administrative roles including providing assistance to the Administrative Manager and providing training and development for new staff.
* Fernleight Nursing Home : Assistant in Nursing 1988 – 2007
Employed as Night Duty - Responsibilities included:
* Providing training for all new staff as buddy shift
- Asked by management to train new staff in workplace systems as well as helping new staff cope with the difficult demands of working the grave yard shifts.
Qualifications and Professional Development
* 2006 – Certificate 111 in Aged Care
* 2008- Certificate 1V in Aged Care
* - Aged Care Funding Instrument Training Program
* - Certificate –Provide Support which responsive to the Specific Nature of DEMENTIA
* 2009
* - Certificate Infection Control in Aged Care
* - Certificate The Basic Wound Care
* 2010 – ACFI Validation
* - ACFI Appraiser Course
* 2011 – Residential Care Management Course
Key subject areas :
- Duty of Care
* - Documentation of accreditation
* - Continuous quality improvement
* - Skills assessment and staff development
* - Employment laws
* - Performance councelling
* - Food safety principles
* - Employee relations
* - Legal responsibilities
* - Compulsory reporting
* - Financial management
* Funding Instrument Training
* ACFI Appraiser Course
* Substitute decision Making
* Residential aged care funding in a nutshell.
* 2013
* - Dementia and Severe Behaviours Supplement
* - Secure Units : Unlawful restraint
Key Competencies
Communication
* Able to communicate effectively with a broad range of people e.g.Residents, Family and staff.
* Highly experienced at developing strategic and effective long-term trust relationships with Doctors, Relatives and the community by consultation, communication and following through on initiatives
* Highly experienced at supporting business growth ( Funding )
* Consistent at displaying a courteous and helpful attitude in identifying specific Residents needs and ensuring delivery standards meet to 44 standard and organisational expectations
* Proficient at presenting a positive image of the organisation through significant organisational knowledge
* Skilled at negotiating positive outcomes with stakeholders using a win-win problem solving approach
* Effectively handles residents and family complaints with empathy and is able to resolve complex problems by analysing the situation, working out possible alternatives and deciding on a positive solution
* Skilled at following up with residents and family to ensure complete satisfaction.
*
Work and Team
* Skilled at working with limited supervision.
* Proficient at completing tasks in an efficient and timely manner and is able to prepare for unexpected priorities by paying attention to detail
* Experienced in working co-operatively with staff and leads by example
* Responds with encouragement and enthusiasm to team initiatives and ideas and successfully motivates self and team to achieve optimum results
* Interacts professionally and develops strong relationships with Residents needs.
* Continuously and successfully motivates self and staff to achieve the best results
* Skilled at dealing with sensitive and confidential issues due to the Privacy Act
Challenges/Problem Solving and Decision Making
* Skilled at investigating problems, and working towards achieving a positive outcome for all parties against organisational standards, policies and procedures
* Confident in ethical and honest decision making
Computer, Technology and Compliance
* Microsoft Word and Internet – Advanced user
* Microsoft Excel and Powerpoint – Basic User
* Microsoft Publisher and Outlook – Basic user
* Awareness of Occupational Health and Safety regulations, Equal Employment Opportunities, Ethical Practice and Privacy Policies
* Experienced in adhering to organisational policies, procedures and standards
* Represents the organisation in a professional manner at all times
Interests
* Community activities that help others
* Outdoor activities such as walking
* Indoor activities such as reading and socialising
Referees
Available upon request.
Allana Ha’angana Page
Contact this candidate