NANCY PILOTE

PO Box ***, Radium Hot springs, BC V0A 1M0 H: 250-***-**** nancyp acb8nw@r.postjobfree.com

Career Focus

Skilled supervisor/manger with experience in Retail store industry.

High achieving sales associate offering an extensive background in customer service, sales,

client relations and merchandising. Outgoing, and efficient with capacity to multi task. Also

self directed and self motivated team player who works well independently.

Summary of Qualifications

Customer service, satisfaction Project management

Customer needs assessment Computer literate

Team player Computer proficient

Creative problem solving Organizational planning

Critical thinking Excellent communication

Multi Task management Microsoft Publisher

Self motivated Excellent interpersonal skills

Strong work ethic Associates training requirements

Sense of responsibility Attention to detail

Education and Training

High School Diploma

David Thompson Secondary School

Invermere BC, Canada

Coursework in:

Occupational First Aid Level One and CPR C

Pesticide Dispensers License

NRHA Building Supplies

Basic Plumbing

Basic Electrical

Paint Expert Course

Accomplishments

Successfully developed

Building supplies, contractor sales sku book

Expocrete Allen Block, sidewalk block sku book

Item signs for building supplies/contractor/lumber yard

Signs for high volume selling products within store

Training manual for tills

These resulted in increased training and customer relations

Successfully developed

Display board of materials and products

This resulted in increased customer relations.

Scheduling

Managed detailed scheduling to ensure adequate staffing through high volume holiday

season

Experience

Cashier Oct 2013 to

Present

Sobeys – Invermere, BC

Opening and closing cash register, including counting cash. Delivered excellent customer service

by greeting

and assisting each customer. Balanced needs of multiple customers simultaneously in fast paced

retail

environment. Cashier for Customer Service and fast lanes. Facing and restocking shelves.

Owner/Operator Sept 2011 to 2013

Nancy's cleaning

Radium Hot Springs, B C

Hand dusted and wiped clean office furniture, fixtures and window sills, remove finger

marks and smudges from vertical surfaces, including doors, frames and glass

partitions .Wept and damp mopped private stairways and hallways, spot cleaned carpets

using industrial carpet cleaner stripped floors using electrical cleaning equipment, stocked

toilet tissue and paper towels, as well as other restroom supplies.

Communicated well and used strong interpersonal skills to establish positive relationships with

clients and employees. Managed accounts payable, accounts receivable and payroll. Assigned

tasks and oversaw the direction of employees to ensure compliance with safety

procedures. Counsel and disciplined staff when necessary. Consistently maintained high

levels of cleanliness, organization, storage, and sanitation.

Customer Service Assistant Supervisor/manager Sept 2000 to 2013

Invermere Home Hardware

Invermere, B C

Opened and closed store, including counting cash, opening and closing cash registers and

creating staff assignments. Placed special merchandise orders for customers. Recommended

and helped customers select merchandise based on their needs as liaison between

customers, store personnel and various store departments. Balanced needs of multiple

customers simultaneously in fast paced retail environment. Trained new employees on

company customer service policies and service level standards. Tracked down sources of

special products and services to meet customers' special needs. Delivered excellent customer

service by greeting and assisting each customer. Answered customers questions, addressed

problems, complaints in person and via phone. Collaborated with 80 100 staffing team

members to give exceptional service throughout entire shopping and purchasing experience.

Provided base level IT for Profit Master and Moneris Solutions support to company personnel.

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