Sharon Levine

Customer Service Rep at Sykes Enterprise

* * **** * - ******, SC 29153

acb8kf@r.postjobfree.com - 803-***-****

A leadership role in a client service or administrative related area using proven leadership ability, problem

resolution skills and technical interest to provide excellent service and increase efficiency.

WORK EXPERIENCE

Customer Service Rep

Sykes Enterprise - Sumter, SC - January 2011 to May 2013

(Call Center )

Bank Of America

*Answer 80-100 inbound calls per day.

*Provide front line customer service.

*Provide customers information about their accounts.

*Identify customers' needs, sale financial products and services.

*Consistently seek to delight our customers and deliver exceptional customer service with positive attitude.

*Build customer loyalty and establish customer relationship.

Night Auditor

Hampton Inn Hotel - Columbia, SC - July 2009 to December 2010

*Oversee that hotel runs smoothly on my shift.

*Arrange guest reservations

*Check guest in/out of hotel.

*Handle payment transaction.

*Maintained switch board and computer reservations.

*Run night audit and prepare nightly reports.

*Trained several new hires for front desk and night audit positions.

*Assist with Group Bookings and blocking off rooms.

Office Clerk/CSR

Sumter Saver - Sumter, SC - November 2002 to March 2009

*Received numerous of calls from customers placing orders.

*Assist in format and prepping ads to be sent off to print.

*Type, file, made copies and faxed documents.

*Assist Mgr. with new business.

*Weekend distribution of publications on rotating bases.

*Presentation and Sales/Commission.

Senior Customer Service Rep

Canada Life Assurance Co - Atlanta, GA - March 2002 to August 2002

(Call Center )

*Medical setting for Dental

*Received 80-100 calls per day from customers in ref to their Dental Enrollment Benefits and verifying their

Dental coverage.

*Entered dental medical claims for back office processing.

*Explained the details of percentages of coverage and out of pocket co-pays.

Customer Service Rep

ING Insurance Co - Atlanta, GA - September 2000 to November 2001

(Call Center)

*Handled average of 100 inbound calls per day from policy holders inquiring on their Life, Term and Annuity

policies.

*Process policy changes.

*Researched info on policies for agents in the field.

Customer Service Rep

Sprint Long Distance - Atlanta, GA - March 1999 to August 2000

(Call Center )

*Provided front line quality customer service to residential and small business consumers.

*Handled large inbound call volume daily.

*Open new accounts and sell product package deals to customers.

*Discuss and resolved billing issues.

*Process credit card transactions and follow-up with new upgrades on existing customers.

EDUCATION

B.A. in Political Science

Morris College - Sumter, SC

May 1993

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