Customer Service Manager
Resume:
DeMarlo Bruce
Smyrna,GA United States
acb8jw@r.postjobfree.com
Professional Experience
Aerotek Aviation llc Hartsfield Jackson International Airport Atlanta,GA
Manager: Ryan Wimbush 404-***-****
Ramp agent July 2013 – October 2013
As a ramp agent I am responsible for the gate I am assigned to for the day. Such duties
include loading and unloading aircrafts, driving transfer and local bags to the designated
area, as well as assisting customers when instructed.
Wells Fargo Bank 3235 Peachtree rd Atlanta,GA 30301
Manager: Kayrita Bussey 404-***-****
Bank Teller February 2013 – June 2013
Under direct supervision, processes customer transactions within established
guidelines. Identifies and makes sales referrals, recommends alternate channels,
cross-sells bank services and products for Wells Fargo partners, provides excellent
customer service. Duties may include safe deposit, merchant/vault, ATM processing,
bonds and coupons, foreign currency and night drop.
Delta Airlines 1030 Delta Blvd Atlanta, Georgia 30354
Manager: Lorenzo Hall 404-***-****
Ramp agent November 2010 – January 2013
As a ramp agent I am responsible for the gate I am assigned to for the day. Such duties
include loading and unloading aircrafts, driving transfer and local bags to the designated
area, as well as assisting customers when instructed.
Ready reserve ramp agent July 2010 - November 2010
I began my career with Delta inc. as a ready reserve ramp agent in Cincinnati, OH and
relocated to Atlanta, GA to become a fulltime agent.
Today Staffing 1401 Dalton Ave Cincinnati, OH 45214
Manager: Unknown 513-***-****
Data Entry Position May 2009- July 2010
The Data Entry position requires proficient knowledge of 10 key data entry, as well as
keeping an hourly log of your work progress handling large amounts of cash, checks,
and money orders. Some daily duties included giving a nightly briefing to the team you
are assigned to, assisting other team leads when asked, and communicating from
higher personnel in the company to hourly associates.
• Publix Supermarkets 1425 Market Blvd #600 Roswell, GA 30076
Manager: Dea Campbell 718-***-****
Baker Apprentice January 2009 - May 2009
As a Baker Apprentice my job responsibilities included opening and closing the bakery,
making sure inventory was up to date, assisting customers on a day to day basis,
helping increase baked goods sales, and cross-training other future Baker Apprentices.
Cashier November 2008 - January 2009
The job functions as a cashier consisted of handling large amounts of revenue at a time,
greeting customers as they enter and exit the store, stocking shelves at the end of the
work day, and cleaning the store front.
Abercrombie and Fitch 400 Barrett Pkwy #133 Kennesaw, G30144
Manager: Unknown 770-***-****
Floor Model May 2007-Nov 2008
The Floor Model position has responsibilities such as running the register,
restocking the shelves as well as knowing your store inventory. Some of the
other job functions included keeping the store neat and presentable at all times,
assisting customers with making purchases, fitting rooms, and also personal
shopping.
• Unemployed from Oct 2004 – May 2007
Paramount Kings Island 6300 Kings Island Dr Mason, OH 45040
Manager: Unknown 513-***-****
Games Associate Apr 2004 – Oct 2004
Working as a Games Associate for Paramount parks the job duties assigned to you
require you to prepare your assigned game for the working day, withdraw large amounts
of cash from the park bank. Some of the other daily routines include attracting guest to
your game with enthusiasm and assertiveness, as well as cleaning the station or
gaming area.
• Robert A. Taft Information Technology High School 420 Ezzard Charles Dr
Cincinnati, OH
Manager: Anthony G Smith 513-***-****
Clerical Assistant Aug 2003 – May 2007
As a work-study program student my job duties included things such as answering
phone calls, typing letters, running errands, taking messages, and filing papers for the
main office.
Education
• Robert .A. Taft Information Technology High School
Cincinnati, OH United States August 2003-May 2007
While attending high school I held the title as the section leader of the drum line and
performed such duties as teaching sheet music to my fellow band members, writing
music for up and coming performances, as well as putting together field shows. In my
spare time I volunteered in the school office as a clerical assistant helping assist
parents as they entered the school and completing such tasks as clerical filing, school
announcements, and answering incoming phone calls.
Additional Skills
I have 3-4years hands on experience with Microsoft word, excel, PowerPoint, and office
(40 wpm). I have exceptional customer service skills as well as a positive attitude.
Objective
My objective is to maintain employment with a company that offers the ability to grow as
an individual as-well as an employee. To become gainfully employed and continue my
career path with a highly respected employer.
DeMarlo J Bruce’s References
1. Katrice Maley 513-***-****
4700 Winton place, Cincinnati, OH 45232
Customer service rep, Known for 9 years
2. Tina Orme 770-***-****
Atlanta, GA
Customer service (Delta) known for 3 years
3. Terrell Warring 404-***-****
Atlanta, GA
Call Center (delta) known for 6 years
4. Mae leesha Lee 513-***-****
1601 Linn Street, Cincinnati, OH 45214
RN. (University of Cincinnati) Known for 9 years
5. Matthew Brown 678-***-****
3949 Springleaf pt, Atlanta, GA 30083
Ramp Agent (Delta) Known for 2 years
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