Human Resources Management
Resume:
Susan E. Metz
Pittstown, NJ *8867
*********@**********.***
SUMMARY
Creative problem solver with excellent interpersonal skills and a successful track record leading the HR
function in both small and mid-size firms. Extensive background in all facets of human resource
management including employee relations, compliance, talent acquisition, talent assessment &
development, workforce planning, compensation, benefits and HRIS.
WORK EXPERIENCE
Information Resources Inc., Fairfield, NJ 9/2006 - 2012
Director, Talent Management 6/2010 – 2012
Responsible for development and delivery of initiatives related to the identification, evaluation, and
development of workforce talent.
• Manage the Global Accelerated Development Program for emerging leaders
• Architect of Performance Management and Career Development Programs
• Implementation of InsideOut Coaching process/training for managers
• Oversee Talent Management Systems and processes
• Led team in the identification of talent management system and social collaboration tools
• Implementation of Success Factors 360 module and Jam social collaboration
• Resolve sensitive employee relations issues for east coast offices as requested
Director, Human Resources – HR Business Partner 9/2006 – 6/2010
Partner with business leaders to provide strategic and tactical HR support to client facing businesses
including Strategic Accounts, Healthcare, Retail, Consumer Insights and Analytics.
• Coach and counsel management on policy interpretation, employment law, employee relations
issues, team development, compensation, and reorganizations.
• Manage talent movement across account teams and verticals.
• Manage annual talent review, performance management and compensation processes for assigned
client organizations
• Assisted in the development and execution of workforce planning process
• Support transformation initiatives including off shoring, restructuring of account teams, and the
development and attainment of new skill sets.
• Support Corporate HR initiatives including performance management tools, compensation
programs, training initiatives, etc.
Aromat Corporation (Panasonic), New Providence, NJ 7/1998 – 1/2000
Director, Human Resources
Reporting to the President, responsible for leading the HR function for North American operations of
Matsushita Electric Works.
• Restructured and upgraded the HR function to provide improved line support.
• Successfully managed plant closure with minimal turnover while maintaining production levels.
• Coached management through team restructuring and talent upgrades.
• Implemented market based compensation structures and more cost effective, comprehensive, and
competitive benefit programs.
• Developed new performance management process, related communications and training.
• Revised Company policies to ensure legal compliance and improve competitive position.
Engelhard Corporation, Iselin, NJ 10/1996 - 6/1998
Manager, HRIS and Compensation
Represented the HR function on a cross-functional team responsible for the identification of a new
HR/Payroll system.
• Gathered user requirements; participated in process mapping and redesign efforts.
• Managed vendor relationships and participated in the negotiation process resulting in the selection
of PeopleSoft HRMS.
• Initiated competency profiling initiative with the introduction of Success Factors.
• Led global benchmark initiative of HR practices within Engelhard
Hayward Industries, Inc., Elizabeth, NJ 8/1993 – 9/1996
Manager, Employment and Compensation
Reporting to the VP Corporate Affairs, performed generalist responsibilities for corporate headquarters
along with primary responsibility for the employment, compensation and HRIS functions.
• Led HR in the selection and successful implementation of PeopleSoft HRMS.
• Delivered sexual harassment prevention training to employees at all locations.
• Implemented Affirmative Action Planning, and assisted in a successful OFCCP audit.
• Developed site specific HR policy manuals ensuring compliance with appropriate state law.
• Coached manufacturing site HR professionals and management to ensure consistency in policy
application across the organization.
• Supported start up of new manufacturing facility by staffing key managerial positions and
conducting a study of local compensation and benefit practices for the hourly workforce.
• Recruited nationally for three distinct field sales organizations.
• Conducted job analysis, and developed formal job descriptions, creating professional career
progression ladders where appropriate.
Noville Essential Oil Co., Inc., Carlstadt, NJ 8/1988 – 8/1993
Director, Human Resources
Reporting to the President, managed the start up of the HR function for this multi site manufacturer of
fragrances and flavors.
• Developed a comprehensive employee handbook
• Developed a formal supervisory training program.
• Successfully resolved wrongful termination/EEO litigation.
• Revised employee benefit programs including health and welfare programs as well as the
implementation of a 401k.
• Implemented numerous HR initiatives including drug and alcohol testing and related training,
performance management, safety, and compensation structures.
EDUCATION
Master of Human Resource Management
Rutgers University School of Management and Labor Relations
BS Management Science
Kean University, Union, NJ
CERTIFICATIONS
PROFILOR/Multi-Rater feedback instrument, PDI Ninth House
InsideOut Coaching facilitator, InsideOut Development
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