Customer Service Assistant
Resume:
Kishlul Choudhury
Birmingham
B10 9JD
*********@*******.**.**
Personal Profile
A highly motivated, genuinely flexible and exceptionally hard working individual with a wide ranging and highly transferable
skill set developed as a result of working across various business sectors. Highly skilled in all aspects of IT (HNC
Qualified) service and support and offering accurate and efficient administrative support within a range of settings, I adapt
quickly to any working environment and become accustomed to new concepts and procedures with relative ease.
Currently seeking the next professional challenge, I am certain to quickly establish myself as a valuable asset within any
organisation that I join.
Key Skills
Strong IT skills, including hardware testing and repair and expertise configuring operating systems.
Seamless integration into any team of staff, comfortable working autonomously.
Highly effective administration skills with strong communication, both written and verbal.
Experience using a variety of database packages (Lotus Notes, oracle) with rapid data entry.
Client, supplier and third party relationship management.
Professional attitude, positive mindset and solid work ethics.
Employment History
March 2010 Sep 2013: Birmingham City Council Housing (Through Kelly Agency)
Gas Service Clerk
Providing critical administrative support within a busy council department, my role entailed:
Logging information regarding gas service reports using an Oracle SX3 database, to include data on gas safety
checks and new boiler and heating system installations.
Removing invalid, corrupt and inaccurate gas service reports from the database.
Using IBM Lotus Notes to e mail weekly invoices to contract works housing officers and send fax
Accurately Filing all contractor (JD, MITIE, PH Jones) and British Gas Job sheets
Dealing directly with contractors, tenants and the general public via the telephone, responding to and resolving all
manner of queries.
May 2006 Feb 2010: Coyote Computers (Full Time), Birmingham, Shard End
Assistant Sales I.T Technician
Working within a popular computer shop, this dual role encompassed both I.T. sales and service:
Engaging customers directly to ascertain their requirements and budgets.
Proposing and selling solutions and products appropriate to the customer's needs.
Assisting in upgrading and building pc to user demand specification.
Technical repairs, including hardware fault finding at board level (including use of multi meters)
Installing and configuring operating systems (Windows XP).
Setting up user accounts and e mail support.
Receiving and signing for deliveries, loading orders ready for dispatch.
Maintaining a clean, tidy and hazard free work area
Processing customer payments, conducting daily reconciliation.
Oct 2005 Mar 2006: Lions Kids Club (Voluntary Work Full Time), Coventry Road
General Administration Assistant
Filing, record keeping and document management.
Telephone answering and photocopying.
Formal letter writing to parents and handling posts.
Aug 2003 Aug 2005: Birmingham City Council Urban Design (Full Time)
Trainee Building Services Engineer
Covering council tenant sites, both commercial and residential, this role involved attending sites to investigate their
condition and create schedules for any remedial work required.
Attending council sites and conducting detailed surveys along with senior engineers.
Calculating heat and ventilation flow through buildings and rooms.
Selecting appropriate radiator and pipe sizing.
Creating detailed schedules of work to be carried out on the properties.
Accurate record keeping and appropriate document management.
Issuing and processing invoices.
Dec 2001 Jul 2003: Tesco Retail Supermarket (Part Time), Solihull, Monks Path
Customer Assistant
Working in a front line customer service capacity within an extremely busy retail branch:
Directly approaching customers to assist with product selection and working to influence purchasing decisions in a
non pressurised manner.
Stock replenishment from the Warehouse, maximising stock availability.
Serving customers at the checkouts using a modern EPOS system.
Processing payments including extensive cash handling
Answering all manner of customer queries.
Education and Training
Sep 2002 Dec 2003: Birmingham City University (Full Time)
HNC (10 Core Subject Modules) Computing and Systems I.T.
Grade Obtained: Pass
Sep 1999 Jul 2002: Solihull College Blossomfield Road
A Level Engineering (Double Award)
AS Level Design and Technology
Sep 1998 Jul 1999: Small Heath Sixth Form College
GNVQ Engineering
Key Skills Level 2 in Information Technology, Communication and Numeracy
Sep 1993 Aug 1998: GCSE at Small Heath School
English, Technology, Modern Language Bengali, Mathematics, Science, Physical Sports Science, Geography
References Available On Request
Contact this candidate