Customer Service Administrative Assistant

KEYANA S LATHAN

*** ********* ****** ***** ****-*07

West Palm Beach, FL 33401

acb8e0@r.postjobfree.com

Phone: 561-***-****

KEY STRENGTHS

Dependable Effective Communicator Team Player

Responsible Mulch-task Oriented Success Driven

Quality Efficient Goal Oriented Organizational Ability

COMPUTER SKILLS

Microsoft Office Programs

Relius, AHIN,and Billing Systems

Ability to work with several operating systems including

Windows, Mac OSX and Linux

RELEVANT EXPERIENCE

PINNACLE FINANCIAL, Lake Worth, FL

Administrative Processor (TPA Services)

07/2013-1/2014

Provided services which include, but are not necessarily limited to, administrative

record keeping, screening and preparing of paperwork, forms, and assisting in processing

all loans, distributions, and 401k claims.

Managed confidential documents containing participants personal, employment

information, income, and, earnings.

Answered phone for Client Services line.

Advised participants with retirement savings and income strategies that could help

preserve more of their wealth prior to processing claims.

Proactively cooperated with Financial Advisers, investment company's and Finance

brokers.

Communicated through Outlook and Updated Excel sheets regularly throughout course

of day.

Developed Reports, Tables, and, graph correspondence amending and restating plan.

Created correspondence letters and documents using Microsoft Office Word software.

Researched, formatted, and constructed data reports with the use of Microsoft Excel

Communicated with clients by phone, email, fax and other written correspondence.

Relied on scanner, printer, copy, and fax machines.

BIOMET, Palm Beach Gardens, FL

Administrative Assistant (Shipping) Temp

08/2012-06/2013

Organized shipments to be sent globally to places such as Japan, Germany and Australia

to name a few.

Committed devotion and determination to making sure all orders were sent out by end of

business day and in customers requested time frame.

Rejected orders missing appropriate paperwork and\ or information needed to process

them sent back to source.

Managed confidential documents containing customer’s credit card and billing

information.

Dealt with FedEx, UPS, and preparing of bills of lading for various shipping companies

and carriers.

Verified that orders and shipments contained appropriate customs paper work.

Arranged commercial invoices and disclosures

Typed proofread and formatted customers information.

Delivered local orders to front desk receptionist for customer pick-up.

Actively sought out new lessons and or skills needed to complete job successfully and

efficiently.

BETTER BUSINESS BUREAU, West Palm Beach, FL

Customer Service Representative

09/2004 -11/2009

Devoted dedication to educating consumers on market place issues.

Mediated complaints between consumers and the business community.

Proactively engaged both parties to obtain fair amicable solutions.

Soothed irate customers, insured commitment to satisfaction.

Administered information via email, telephone, and fax and mail correspondence.

Trained, and Mentored new employees upon request.

Ensured all data was accurately entered into the appropriate tracking system.

Utilized database programs such as Microsoft Office, Word, and Excel.

Screened and directed calls.

Performed routine general task such as typing routine correspondence and standard

forms; operating office equipment and other duties as assigned.

Contact this candidate