Sales Customer Service

Jeremy Ellis

**** ***** *****, *************,** 25504 (C)304-***-**** **************@*****.***

Professional Summary

I am currently a senior working towards a Bachelor's of Science degree in Occupational Safety

and Health from Columbia Southern University. I am a fast learner and a very hard worker that

is willing to learn anything to better myself and my career. I plan on taking the ASP exam as

soon as possible after graduation.

Skills

• Excellent communication skills

• DOT certified

• Quality-focused

• Great math skills

• Good computer skills

• Excellent time management

• Critical thinker

• Adaptable learner

• Leadership abilities

• Good reading and writing skills

• Team player

• Eager to tackle new challenges and learn new skills

Work History

Route Sales Representative 04/2012

to 05/2013 (current)

Frito-Lay – Huntington, WV

• Communicated regularly with territory, regional and strategic managers for daily support

and strategic planning for accounts.

• Worked with over 25 customer accounts and provide satisfactory service to each

customer.

• Managed the product inventory, to decrease lost or out dated product

• Managed my time and workload, so I could be on time for each of my customers daily.

• Made advanced product orders to provide the best service possible for each account.

• Used math and communication skills daily with each account.

• Made safety one of my top priorities and took precautions from injuries every day.

• Work long hours and flexible schedule.

Restaurant General Manager

09/2009 to 04/2012

Kentucky Fried Chicken – Barboursville, WV

• Carefully interviewed, selected, trained and supervised staff.

• Correctly calculated inventory and ordered appropriate supplies.

• Strategically developed effective marketing plans to increase sales and profits while

managing costs.

• Recognized and formally acknowledged outstanding staff performance to boost company

morale and productivity.

• Actively participated in ongoing customer service programs to build sales and rapport in

the community.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer

received exceptional food and service.

• Prepared for and executed new menu implementations.

• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

• Maintained a safe working and guest environment to reduce the risk of injury and

accidents.

• Developed, implemented and managed business plans to promote profitable food and

beverage sales.

• Effectively managed payroll and timekeeping, including completion of the proper

paperwork for new hires and terminations.

• Quickly identified problem situations and skillfully resolved incidents to the satisfaction

of involved parties.

Education

Bachelor of Science: Engineering (Will be completed May 2014)

Columbia Southern University - Orange Beach, AL

• Emphasis in occupational safety and health

• I have taken and passed toxicology, Interactions of Hazardous Materials, Total

Environmental, Health, and Safety Management, OSHA Standards, Fundamentals of

Occupational Safety and Health, Introduction to Fire Prevention, Leadership, Training

and Development, Safety Supervisor.

• I am at a senior level

• I will be finished and have my degree in three months

Accomplishments

• My first year as General Manager I increased sales by 30% from the year before.

• I also cut cost and waste in the first year to the acceptable level of 28% for the year, when

they were at 35% the year before.

• I was also the top store out of the 25 stores for sales increase, customer satisfaction, and

food cost for the first year I was there.

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