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Customer Service Manager

Location:
New York, NY
Posted:
January 21, 2014

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Resume:

Miguel Nistal

**** **** ******* **.

Sugar Land, TX, 77479

281-***-****

acb86c@r.postjobfree.com

EDUCATION

University of Houston Houston, TX 2009 Present

Current GPA= 3.00

Clements High School Sugar Land, TX 2004 2009

Latin I & II 2004 2006

Pre AP English 2007 2009

Overall GPA on 4.0 scale = 3.52

Awards/Achievements

Graduated Top 8% of my class

Received Academic Excellence 2007 2008

Commended in English & History Exit level TAKS 2007 2008

Work Experience

U.S. Security Associates

o Security Site Supervisor May 2010 Current

Manage the information security function in accordance with the established policies and

guidelines. Assist in coordinating contingency plan tests on a regular basis. Provide periodic reporting

on information security issues to the supervisor on duty. Establish and maintain information security

standards and procedures in compliance with state information security and risk management

policies, standards and guidelines.

Wizards PC Games

Manager June 2009 May 2010

Responsibilities included Analyzing, reporting, giving recommendations and developing

strategies on how to improve quality and quantity. Achieve business and organization goals, visions

and objectives. Working out compensations and rewards. Identifying problems, creating choices and

providing alternatives courses of actions. Involved in employee selection, career development,

succession planning and periodic training.

Midas Touch Jewelry

Assistant Manager/Furniture delivery May 2007 May 2009

Responsibilities included Take in production orders and convey them to the production team.

Ensure that the production targets are met and there is a balance in supply and demand. Ensure that

the quality standards of product are met. Give regular production reports to superiors. Also

interviewing, hiring and training employees. In charge of delivering furniture as well as unloading and

assembling, or taking apart, new furniture in the store.

Interest/Skills

Bilingual in English and Spanish

Microsoft word, Microsoft PowerPoint, Microsoft Excel

Excellent customer service skills

Make schedules, plan out tasks for the week, and handles store paperwork

Cash handling

Ability to make decisions for the store and show good leadership

Work well in a fast paced environment, gets things done in timely manner, and can multitask

Ability to control complicated situations and tough environment

Very detailed and organized

Filing, documenting, and organizing

Lover of Sports (Basketball, Baseball, Football, and some Hockey)

Avid Gamer

Fascinated with cars

Personal Characteristics

Highly Motivated, Confident, Ambitious, Open minded, Devoted, Honest, Meticulous, Punctual, Cheerful and

Hardworking, and pleasant personality.

References

Available upon request



Contact this candidate