VALERIE M. PARADA *** Maplewood Drive, Lakemoor, IL 60051

• Home: 815-***-**** • Cellular: 815-***-**** • E-mail: acb85w@r.postjobfree.com

OBJECTIVE STATEMENT

Secure a position in customer support and act as a solid team player to achieve corporate goals by

empowering me to utilize strong communication and organizational skills to promote the company’s

initiatives. Have over 20 years’ experience in customer service/sales and the competence to work

extremely well with people.

KEY SKILLS & COMPETENCIES

Possess excellent communication/interpersonal skills with customers, executive teams and all

levels of personnel within an organization.

Dedicated employee who is a solid team player, dedicated, innovative, positive attitude, flexible,

organized and can handle multiple tasks effectively and prioritize projects; work independently.

Work with highly confidential information and work effectively under demands and deadlines.

Perform administrative task including typing and common office systems including multi-line

phone, fax, copier, etc.

Handle multiple tasks effectively and prioritize projects; can work independently and resolve

problematic situations.

Exhibits strong technical skills in computer applications including Word, Excel, PowerPoint,

QAD, CRM, AS400 and Oracle.

Proficiency with writing reports, business correspondence and procedure manuals.

Experience with analyzing and interpreting general business periodicals, professional journals,

technical procedures, governmental regulations and safety rules.

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,

area, circumference, and volume by applying concepts of basic algebra and geometry.

PROFESSIONAL EXPERIENCE

MEDELA, INC., McHenry, Illinois

WIC Coordinator-Sales Support March 2003-December 2012

• Assists sales personnel by utilizing customer service best practices and maintaining customer

records for the WIC (Women, Infants and Children) program.

• Performs simple accounting functions, including invoicing, issuing credits and debits, and

reprinting of invoices.

• Acts as point of contact for key accounts and incoming request by maintaining customer records

and accounts for WIC.

• Promptly and accurately completes new or change of account forms as necessary and assists in all

attempts for reimbursement from vendors and government agencies.

• Order entry of all State purchase orders and providing assistance with tracking WIC orders.

• Prepares Quote requests, responses, including all qualifications and assumptions, product

samples, warranties, Insurance, literature signatures, etc.

• Post Quote response to ensure customer’s receipt prior to bid opening deadlines.

• Assists with bids by copying and disseminating bid specs to functional groups for their review.

• Prepares and maintains bid logs/files and new product bid specifications in compliance with ISO

9000 standards; includes bills of material, item numbers, etc.

• Gather analysis of product trends, sales by states and overall contract maintenance.

• Responsible for updating, maintaining and preparing monthly reports for WIC sales personnel.

• Actively involved in all local conferences and meetings with some travel, which includes

preparing vendor registration and making travel arrangements.

• Managed email marketing campaigns and promotions for WIC.

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• Participated in trainings and professional skill development sessions.

• Train all new customer service representatives; created and maintained training plan.

• Submitted an innovation to corporate executives, which was approved and implemented. The

change provides the company with a long term cost savings of $30,000 annually.

Inside Sales Consultant August 2008-April 2010

• Extensive knowledge of company product line including, breast pumps, accessories,

storage, breast care and apparel.

• Works closely with Sales Consultants where needs arise for in-service/personal

contact.

• Heavy phone and email contact with assigned accounts while maintaining solid

relationship with customers.

• Recognize and identify opportunities for sales growth with all assigned accounts by

reporting information to Outside Sales Consultant.

• Present new product listing and marketing information to existing customers.

• Generate regular reports to Regional Sales Manager with number of calls made and

revenue generated.

• Field sales work and conference coverage, which includes some travel.

• Attend regular meetings and submit reports for review.

• Improving and implementing processes for long term cost savings for the company.

• Sales Exceeded 103% to budget, while handling the north east region of the US.

WIC Customer Service Representative Assistant June 2006-August 2008

• Recognizes customer service best practices and promptly and accurately enters

orders.

• Provides order status and tracing information to customers.

• Initiates and completes new or change of account information when necessary.

• Coordinates invoices, issues credits and debits, reprints of invoices when necessary.

• Authorizes return of product.

• Assist with tracking WIC orders/updating and maintaining WIC spreadsheet.

• Assist with order entry.

• Responsible for the creation and maintenance of CRM database by entering activities,

quotations, opportunities, etc.

• Participate in conferences and meetings, which include some travel.

• Territory includes California, Arizona, Indiana and other areas as requested.

• Maintain special exchange program for California WIC while keeping database current.

Customer Service Representative March 2003-August 2008

• Answer incoming phone calls from customers and respond to all incoming faxes, mail and

emails.

• Enter orders, trouble shoot, and enter Return Material Authorization numbers.

• Research invoice issues, process debits/credits, track orders and issue call tags/repair calls.

• Submit new/revised account information to account maintenance department.

• Responsible for processing sample orders for Sales Representatives.

• Travel with Sales team in/out of state attending trade shows and assisting with

setup/breakdown of displays. Greet guest and answer questions about products and provide

customer support.

• Assist customer service team and other departments with dilemmas and projects.

RICHARD WOLF MEDICAL INSTRUMENTS, Vernon Hills, Illinois October 2000 – October 2002

Customer Service Representative

DOMINO AMJET, INC., Gurnee, Illinois November 1998 – September 2000

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Customer Service Representative

EDUCATION & QUALIFICATIONS

• General education

• McHenry County College

• Over 22 years of previous experience working in the customer service and sales industry.

• Proficient in account management, training employees and supporting personnel.

• Specializing in the service of breast pumps to customers and knowledge of government

regulations.

• Company continuing education training in customer service.

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