Customer Service Sales

Veronica J. Gentile

acb7y1@r.postjobfree.com

***** ********* ** *** * Home/Cell: 818-***-****

Van Nuys, CA 91405

Dedicated Sales & Coaching Specialist with +9 years of experience: Versatile, goal oriented sales professional seeks to

leverage strong sales background and mentor/customer service expertise to expand career in Sales and Leadership

Management. Well versed business and banking philosophies with more than 9 years of progressive experience.

Areas of Expertise

• Revenue Enhancement • Customer Service Enhancement • Teambuilding & Training

• Mentorship of all new hires • Strategic Decision Making • Cost-Reduction

• Motivational Leader • Persuasive Communicator Strategies

• Process Improvement

• Profit Maximization • Business Client Relationship

• Innovative

Management

Professional Experience

Union Bank Simi Valley/CA 08/12 Present

Senior Relationship Banker

Develop new business sales strategies and coaching opportunities by researching and analyzing community

markets, analyzing and prioritizing clients to target, planning and executing business development strategies. As

well as proactively assess clients' financial information by completing a Needs Assessment to determine total

current and future financial needs. Summarize and discuss the opportunities uncovered; recommend, present

and sell appropriate products and services .Selected Contributions:

Help assist branch management staff in coaching and developing of current staff as well as regional staff on sales and

marketing opportunities and ideas.

Development of quarterly banker regional meeting.

Position held is in the officer/nonexempt capacity.

Currently oversee staff of 10, when management staff is not available.

Received Branch of the year award for 2012.

JPMorgan Chase Simi Valley/Stevenson Ranch CA 09/07 08/12

Small Business Banker, 9/09 to 08/12

Sr. Personal Banker 09/07 to 09/09

Promoted to small business specialist to help acquire and deepen new and existing business

relationships for current footprint location. Expertise in fostering an environment in which clients

enjoy high levels of service and help motivate employees to deliver top performance and sales.

Selected Contributions:

Obtained the highest amount in business lending for current footprint exceeding $2.5Mill from year to date.

Assisted branch management staff with mentoring all new hires.

Received 100% on all customer service resolution and customer service experience shops from 2010 to current

Able to produce 14-20 business relationships and increase branch business product production by 110%

Work closely with Relationship Manager to acquire more than $2Mill in deposit base monthly for footprint location.

06/05 09/07

Washington Mutual Chatsworth/Simi Valley CA

Sr. Teller, 06/06 09/07

Telephone Banker II, 06/05 06/06

Advanced to increasingly responsible positions, culminating in customer service and sales role.

Mastered cross sale of products to current and new customers to deepen and grow relationship

with Washington Mutual. Acted as an ambassador to the bank. Selected Contributions:

ATM custodian as well as keen skills in identifying different types of potential fraud.

Ability to take and exceed 100 daily inbound calls.

Assist fellow telephone bankers and tellers in training and leadership to develop cross sale abilities and increase

production for team.

Education and Licensing

University of Phoenix Woodland Hills CA 08/11 04/13

• Masters of Business Administration

University of Phoenix Pasadena CA 06/06 01/11

• Received Bachelor’s in Business Management with a 15 unit course load in Finance

• 15 Unit course load in Human Resources

Registration through NMLS dated as 06/11 to current; Registration number 666856

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