Analyst Manager

Keith Barnes

**** ******* **., **** *****, TX ***79

Mobile – 817-***-****

************@*****.***

Objective

Technical Support Analysts, with transferable experience, seeks a challenging position, in the DFW area,

within an organization that offers vast opportunities for development, growth and advancement. I offer

assistance in supporting Distributed Environments by being highly customer focused, an excellent

comunicator, with the ability to follow business processes.

Technical Skills

OPERATING SYSTEMS: Windows Server 2003 – 2008r2, AIX6.1/7.1, Solaris 10, Linux 5.6, 5.37

and RHEL.

MIDDLEWARE ENVIRONMENTS: WebSphere Application Server 5.1/6.1/7 and WebSphere VE.

HARDWARE: AS400, HP RISC 6000, IBM P AIX/LINUX series Servers 9110-51A, IBM 8203-

E4 and IBM 3600-3650 Intel Servers.

ROUTING & SWITCHING: Cisco Nexus 1000v Catalyst 4506, 2950, and Fast Ethernet Gigabit

switches, ISCSI Coms, Fibre channel Coms.

APPLICATIONS: Exceed, Remedy, Clearcase, Scorpion, Trend Antivirus, MS Exchange, SAP,

Symantec Antivirus 9-10, Lotus Notes, Oracle J-initiator, Oracle 11 ADI, PGP Security Software, MKS

Intergrity, Tivoli Omnibus, Tivoli Storage Manager, IBM Marimba, Lotus Notes, MS Lync, QIP,

Veritas, NTP Quota Management, Vmware esx client, Remote supervisor adapter, Hardware

maintenance console.

PROTOCOLS: DNS, WINS, DHCP, RAS, WAN, CISCO VPN, F5 VPN, TCP/IP, SFTP and SOAP.

OTHER: Sound knowledge of NAS, SAN and Raid storage Technology.

Professional Experience

2012- Present Think Finance, Web Applications Support Analyst Fort Worth, TX

Support rollout and maintenance of companies web applications, perform second level application

troubleshooting, issue resolution and root cause analysis for all products.

Support ongoing product maintenance, Web,Systems and production support, cross team

communication and a highly auditable and verbose log of remediation actions taken

Troubleshoot, diagnose and resolve application issues for the following components: Product web

site features, Underlying services and integration, Automated business processes (ACH,

statements/payments, customer communication), Web server issues, Application server issue, Database

server issues.

Assist in application support handoff from product teams and development to application support

team.

Run database queries and update / modify SQL scripts.

Assist in root cause analysis for application failures.

SLA Management and Enforcement.

2008 – 2012 IBM, Mid-Tier Operations Analyst Fort Worth, TX

Monitored all Mid-Tier environments (Wintel 1100+, AIX, REDHAT LINUX and SOLARIS 750+).

Worked request and Workflows through SRM and CRM with an ITIL backbone.

Monitored J2EE applications, tuned, modified and troubleshot JVM logs.

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Completed change/release to WebSphere EAR files via MKS and Binding data to assist with SLDC.

Worked with Application Developers to follow up on recent environment changes to ensure

availability

Ensured System Availability by Alert Monitoring via Tivoli Omnibus; worked directly with Situation

Management.

Assisted and coordinated System outages with Hardware vendors.

Deployed new applications to Enterprise, monitored performance to create scalability, maintained

High Availability to Tier 1 applications.

Assisted in Development and Trial continuity by aiding application owners with stopping/starting

and testing in Dev, Trial and Production Enterprise Environments.

Provisioned drive space via request using Veritas and NTP quota software.

Supported DNS, WINS and Alias management using QIP software.

Troubleshot using various Enterprise tools, VMware, vSphere client, Hyena, RSA and HMC

consoles

2006 – 2008 HLP Solutions, Corporate IT LAN Analyst Farmers Branch, TX

Aligned IT support services to business needs.

Ensured efficient, stable operations of the enterprise network.

Provided business continuity throughout the company.

Provided technical support to 1,700 users in Windows XP Desktop and Microsoft Exchange 2003

environments.

Monitored CA Unicenter Service Desk for network-related issues.

Contributed to the implementation and ongoing administration of various software platforms, which

include Oracle 11 ADI desktop, ANI PGO encryption software and Blackberry Exchange services and

devices.

Reduced large Service Desk ticket queue to a manageable workflow via the use of decisive problem

solving, timely corrective procedures and proper ticket closures.

1997 - 2006 EDS, IT Support Analyst Plano, TX

Supported more than 2,500 local and remote end users of a large-scale Cisco distributed operations

network.

Maintained service level agreements through timely response and prompt problem resolution.

Collaborated with cross-functional teams to perform capital IT initiatives, which include the upgrade

of operating systems and e-mail architectures company-wide.

Military Experience

UNITED STATES NAVY, 1989 – 1993, Shipboard Systems Production Analyst, Honorable

Discharge

Current Studies

WebSphere Application Server v. 8 network deployment. CBT’s by The Middleware Shop

References

Provided upon request

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