Systems Administrator

Sharon Simpkins

** ***** **** *****, *******, North Carolina 27527

Cell: 919-***-**** : acb7wm@r.postjobfree.com

Career Overview

Accomplished System and Support Technician with 15 years experience in the technical industry providing support,

problem solving and resolution. Recognized as a top performer, exceeding expectations and often recruited by other teams

within the organization for advancement. I bring value with a high regard to professionalism, customer care, teamwork,

integrity and creative problem solving.

Qualifications

Microsoft Windows Server and Desktop, Active Detail-Oriented

Directory, Group Policy, DNS, DHCP, DFS, NTFS, Persistent

Exchange, Citrix, VMware, BMC Service Desk Express Focused

a nd Ticketing System Team Lead and Supervisor Experience

R emote Access Technology

RSA SecurID, AnyConnect VPN Client

C ompTIA A+ Certified

Accomplishments

Recruited by IT Operations Manager to join his Team in 2011

Migrated 1000+ users to a new domain over LAN and VPN network

Relocated CIFS Shares from Data Centers in the US and Europe to Raleigh

Member of the Eastern Technical Assistance Center Team that addressed outages and recovery resolution

The only US Citizen recruited to work overseas on the Fiber Infrastructure Project

Key member in Training Staff and Supporting Fiber Networking as it expanded in the US

J oined the QWEST Team as one of 12 members to build and support the huge undertaking across the US

Work Experience

Systems Administrator

November 2011 to Current

INC Research - R aleigh, NC

Work extensively with Active Directory maintaining North America, Europe and Asia Pacific for 5200+ employees

Owner Administrator of RSA SecurID for authentication services

Maintain login scripts for Drive mapping and Shares during data ingestion

Maintain servers and applications to ensure high availability of the systems to the organization

I mplement and support application software required for Validation and Production environments

A dminister all servers including user accounts and passwords to maintain system security and eliminate the

p ossibility of unauthorized system access

Perform implementation of application software in accordance with established software and configuration

s tandards

Support Anti-virus software servers and client for all users in North America

Tier 2 support for Help Desk operations

Technical Support Specialist

June 2010 to November 2011

INC Research - R aleigh, NC

Responded to requests for technical assistance in person, via phone, and/or electronically

Well versed in common problem inquiries and able to provide immediate resolutions

I nstalled and supported custom built applications as well as basic company image software

U pgraded and built new systems for all associate levels

C onfigured and resolved issues with VPN connections

Diagnosed and resolved hardware and software issues

D ocumented details in ticketing system for tracking and Knowledge base

U sed Active Directory to create accounts and objects, reset domain passwords, unlock user accounts

Quality Assurance Specialist

September 2008 to March 2010

TEK Systems - R aleigh, NC

Managed all incoming material and evaluated for test or return to vendor

Recovered 5M dollars in product that was Returned Material

U pdated and maintained database

Provided metrics to Engineering staff daily

E valuated all materials for compliance with manufacturing guidelines

Broker Associate

August 2006 to October 2009

REMAX UNITED - R aleigh, NC

Effectively listened to clients to understand their desired outcome

Worked independently to obtain client base

R elocated families to the Triangle from all across the US

Installation Technician

May 2004 to September 2006

TEK Systems - R aleigh, NC

Installed telecommunication equipment in a corporate testing facility

Retrofitted existing frames to accommodate equipment within a lab environment

Prepared sites for consolidation by reworking and relocating existing equipment

B uilt cables and connectors for on-site needs

Reworked all phone systems for call center environment

Software Validation Technician/Technician

August 2003 to March 2004

TEK Systems - R aleigh, North Carolina

Validated software upgrades for Verizon

Created detailed report of bugs and reported issues to Engineering

Monitored networking systems for alarms and evaluated for potential issues/outage

Network Engineer

October 1998 to March 2003

Nortel Networks - Research Triangle Park, NC

Performed system turn up and test (SLAT) on Optical Carrier networks

Trained on European platform (SDH) as well as North America standard (SONET)

Traveled to Europe to build Optical infrastructure for 3G networks

Traveled independently to sites to troubleshoot issues and provide resolution

Performed CISCO router configuration at HOST and Remote sites

Added Bandwidth to in-service networks

Performed Optimization and Equalization of system during maintenance window outlined prior to beginning

procedure

Generated and evaluated logs for site and system statistics

C onsistently met customer expectations and deadlines-QWEST

Field Support Engineer

September 1996 to October 1998

Nortel Networks - Research Triangle Park, NC

Directed on site support staff during upgrades and new installs of switching equipment

Monitored and evaluated systems while site staff performed maintenance on in service equipment

Provided continued maintenance and development of bug fixes and patch sets for existing equipment

Provided documentation on start-up, shut down and provided rapid response to field staff

C onsistently met deadlines and requirements for all upgrades and installations

E ducation

Associate of Applied Science : Computer Engineering Technology, 1 986

Wake Technical College - R aleigh, NC

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