Manager Customer Service
Resume:
Richard Thomas
London, KY **744
******@*****.***
Summary
Warehouse Manager focused on running organized and proficient storage
facility. Areas of focus include product flow analysis, cost reducing
initiatives, labor reduction strategies, and waste elimination.
Work Experience
2004-2013
Truitt Bros., Inc. (Salem, OR. 2004-2008 - East Bernstadt, Ky. 2008-2013)
Warehouse Manager/food processing & distribution.
I was the manager of receiving, inventory, shipping, MRP/ERP, and
recycling. I also monitored packaging, quality, customer service,
purchasing, labeling, R&D, and scheduling.
. Upon being promoted to receiving manager I noticed packaging product that
required being separated into thirds upon arrival. It required two people
with two forklifts. I suggested that the cart this product rested on be
made lower to the ground. This would result in only having to split
product in half resulting in a 30% reduction in handling.
. On occasion product would be unloaded on the dock only to discover it was
the wrong item. Other times it would not be discovered, it would get
received and stored in the warehouse. Still other times, product would be
correct, but received and tagged wrong. After being promoted to receiving
manager I devised a strategy to eliminate receiving errors resulting in
100% accuracy of inbound with zero downtime of production lines.
. In 2008 I was promoted to warehouse manager and relocated to Kentucky to
help build a new facility. One of the first items I tackled was product
flow. I isolated high volume movers from low, keeping the high volume
movers as close to the dock as possible resulting in a 50% decrease in
handling time.
. I also rearranged racking to allow for 50% - 75% decrease in handling
time.
. I revisited packaging product in response to the new "no product on wood
pallets in production" rule. I initiated a program where this type of
packaging would be shipped on corrugated pallets eliminating over 900 man
hours of handling per year. I also noticed one customer's pallet of
product considerably shorter than the rest and suggested that the product
should be packed in a different box. The result was a 40% decrease in
storage and handling.
2003-2004
Hill Bros. Machine, Salem, Oregon.
Supervisor/manufacture & repair saw mill components, hydraulic presses,
brake presses, industrial shredders
I had oversight of scheduling, purchasing, manufacturing, quality,
inventory, and sales. I Operated lathes, mills, surface grinders, torches,
plasma cutters, and welders. Some CNC
. In this position overseeing a crew of 15, I was able to increase
business by 20%. This was accomplished by a number of factors. First
by expanding the variety of projects. Second by increasing the number
of vendors competing for our business, and third, by researching the
type of tooling for each project and implementing the most effective
for each.
1989-2003
Axelmaster Machining, Portland, Oregon.
Supervisor/manufacture & repair heavy truck, heavy equipment, forklift
components.
Within two tears I was promoted to supervisor with oversight of
manufacturing, scheduling, quality, purchasing, inventory billing and
sales. I Operated lathe, mill, line boring, horizontal boring mill,
portable lathe, welders, torches, plasma cutters, and steer axle kingpin
boring machines. R&R steer, drive, and trailer axles.
. Overseeing a crew of nine I increased productivity by 15%. I monitored
the entire operation from start to finish. My findings were that a
majority of like projects had little consistency as far as billing. Work
orders containing a complete set of instructions was initiated for each
project. The work force now had a standard to follow and knew what was
expected of them for each type of project. A time clock was installed so
as to create a time on and off each project. Bottom line, these
procedures created a more accurate and consistent billing structure.
1980-1989
West Coast Grocery, Salem, Oregon.
Scheduling Supervisor/grocery warehouse
I had oversight of crewing, receiving, and shipping
. This is where a majority of my warehouse skills such as receiving,
stocking, inventory, picking, loading, and shipping were first learned.
After a couple years at this firm, I was promoted to scheduling
supervisor in the refrigeration department. I oversaw a crew of 9-15
personnel for five shifts per week, and oversaw receiving, stocking,
loading etc.
Education
Presently 33 credits BA in Supply Chain Management
2008 OSHA certified fork lift trainer
2006 certificate of completion/principals of Lean Manufacturing
1988-1989 Chemeketa Community College. Salem, Oregon. Manufacturing
1977 Silverton Union High School. Silverton, Oregon
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