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Manager Customer Service

Location:
Viper, KY
Posted:
January 18, 2014

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Resume:

Richard Thomas

*** ******** ****

London, KY **744

606-***-****

acb7rs@r.postjobfree.com

Summary

Warehouse Manager focused on running organized and proficient storage

facility. Areas of focus include product flow analysis, cost reducing

initiatives, labor reduction strategies, and waste elimination.

Work Experience

2004-2013

Truitt Bros., Inc. (Salem, OR. 2004-2008 - East Bernstadt, Ky. 2008-2013)

Warehouse Manager/food processing & distribution.

I was the manager of receiving, inventory, shipping, MRP/ERP, and

recycling. I also monitored packaging, quality, customer service,

purchasing, labeling, R&D, and scheduling.

. Upon being promoted to receiving manager I noticed packaging product that

required being separated into thirds upon arrival. It required two people

with two forklifts. I suggested that the cart this product rested on be

made lower to the ground. This would result in only having to split

product in half resulting in a 30% reduction in handling.

. On occasion product would be unloaded on the dock only to discover it was

the wrong item. Other times it would not be discovered, it would get

received and stored in the warehouse. Still other times, product would be

correct, but received and tagged wrong. After being promoted to receiving

manager I devised a strategy to eliminate receiving errors resulting in

100% accuracy of inbound with zero downtime of production lines.

. In 2008 I was promoted to warehouse manager and relocated to Kentucky to

help build a new facility. One of the first items I tackled was product

flow. I isolated high volume movers from low, keeping the high volume

movers as close to the dock as possible resulting in a 50% decrease in

handling time.

. I also rearranged racking to allow for 50% - 75% decrease in handling

time.

. I revisited packaging product in response to the new "no product on wood

pallets in production" rule. I initiated a program where this type of

packaging would be shipped on corrugated pallets eliminating over 900 man

hours of handling per year. I also noticed one customer's pallet of

product considerably shorter than the rest and suggested that the product

should be packed in a different box. The result was a 40% decrease in

storage and handling.

2003-2004

Hill Bros. Machine, Salem, Oregon.

Supervisor/manufacture & repair saw mill components, hydraulic presses,

brake presses, industrial shredders

I had oversight of scheduling, purchasing, manufacturing, quality,

inventory, and sales. I Operated lathes, mills, surface grinders, torches,

plasma cutters, and welders. Some CNC

. In this position overseeing a crew of 15, I was able to increase

business by 20%. This was accomplished by a number of factors. First

by expanding the variety of projects. Second by increasing the number

of vendors competing for our business, and third, by researching the

type of tooling for each project and implementing the most effective

for each.

1989-2003

Axelmaster Machining, Portland, Oregon.

Supervisor/manufacture & repair heavy truck, heavy equipment, forklift

components.

Within two tears I was promoted to supervisor with oversight of

manufacturing, scheduling, quality, purchasing, inventory billing and

sales. I Operated lathe, mill, line boring, horizontal boring mill,

portable lathe, welders, torches, plasma cutters, and steer axle kingpin

boring machines. R&R steer, drive, and trailer axles.

. Overseeing a crew of nine I increased productivity by 15%. I monitored

the entire operation from start to finish. My findings were that a

majority of like projects had little consistency as far as billing. Work

orders containing a complete set of instructions was initiated for each

project. The work force now had a standard to follow and knew what was

expected of them for each type of project. A time clock was installed so

as to create a time on and off each project. Bottom line, these

procedures created a more accurate and consistent billing structure.

1980-1989

West Coast Grocery, Salem, Oregon.

Scheduling Supervisor/grocery warehouse

I had oversight of crewing, receiving, and shipping

. This is where a majority of my warehouse skills such as receiving,

stocking, inventory, picking, loading, and shipping were first learned.

After a couple years at this firm, I was promoted to scheduling

supervisor in the refrigeration department. I oversaw a crew of 9-15

personnel for five shifts per week, and oversaw receiving, stocking,

loading etc.

Education

Presently 33 credits BA in Supply Chain Management

2008 OSHA certified fork lift trainer

2006 certificate of completion/principals of Lean Manufacturing

1988-1989 Chemeketa Community College. Salem, Oregon. Manufacturing

1977 Silverton Union High School. Silverton, Oregon



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