Customer Service Manager

Donna Mayer

*** *********** **. ******, ** *****

Home: 334-***-**** - Cell: 334-***-**** : d acb7p7@r.postjobfree.com

Summary

General Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high

expectations and raising service standards.

Highlights

Customer-oriented Operations management

Strong leader Full service restaurant background

Adaptable Hiring and training

Staff development talent

Accomplishments

Efficiently operates a slow-volume store through a depressed time and slowly increased sales. Efficiently operates

high-volume store, maintaining and excelling at company inspections, participates as a judge in two Golden Spoon

competitions for area schools, travels as an A-Team coordinator successfully opening stores, and help other stores

with their performance. Strong leadership skills and motivates staff for optimum performance.

Experience

General Manager

September 2009 to December 2013

Golden Corral - Hinesville, Ga

Daily operations of a buffet restaurant chain, motivates staff for success achieving overall inspection score of a 92.8 and

food quality 96. Successfully opens new stores as an A-Team coordinator. Marketing skills increasing sales overall 8%

from previous year. Conducts daily pre-shift and weekly departmental meetings to ensure organizational

efficiency .Schedules and directs staff in daily work assignments to maximize productivity. Efficiently resolves problems and

concerns to the satisfaction of all involved parties. Continually monitors restaurant and takes appropriate action to ensure

food quality and service standards are consistently met. Minimizes loss and misuse of equipment through proper

restaurant supervision and staff training. Exhibits thorough knowledge of food, beverages, supervisory duties, service

techniques, and guest interactions Develops and maintains exceptional customer service standards. Performs

checkouts of servers and bartenders to ensure that all tickets are accounted for. Performs restaurant walk-throughs to

gauge timeliness and excellent service quality. Develops and maintains a staff that provided hospitable, professional

service while adhering to policies and business initiatives. Communicates well and uses strong interpersonal skills to

establish positive relationships with guests and employees. Regularly updates computer systems with new pricing and

daily food specials. Counsels and disciplines staff when necessary. Consistently obtains highest rating from the county

health department.

Bar Manager/ Hospitality Manager

October 2006 to January 2009

Logan's Roadhouse - Dothan, A l

Conducts daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Schedules and directes

staff in daily work assignments to maximize productivity. Continually monitors restaurant and takes appropriate action to

ensure food quality and service standards were consistently met. Efficiently resolves problems and concerns to the

satisfaction of all involved parties. Exhibits thorough knowledge of foods, beverages, supervisory duties, service

techniques, and guest interactions. Continually monitors restaurant and took appropriate action to ensure food quality

and service standards were consistently met. Develops and maintains exceptional customer service

standards. Minimizes loss and misuse of equipment through proper restaurant supervision and staff training. Optimizes

profits by controlling food, beverage and labor costs on a daily basis. Performs checkouts of servers and bartenders to

ensure that all tickets were accounted for. Assigns tasks and oversees the direction of employees to ensure compliance

with food safety procedures and quality control guidelines. Trains the alcohol beverage class on quarterly basis to

ensure guidelines were being followed per county, state, and federal laws. Performs restaurant walk-throughs to gauge

timeliness and excellent service quality. Initiates negotiations regarding vendor contracts and kept updated records of

contracts. Ensures proper cleanliness is maintains in all areas of the bar and front of house. Carefully prepares weekly

payroll to keep up with projected revenue for the week. Regularly updates computer systems with new pricing and daily

food specials. Builds sales forecasts and schedules to reflect desired productivity targets.

Administrative Assistant/ Assistant Manager

September 1996 to October 2006

O'Charley's - Dothan, AL

Conducts daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Schedules and directs

staff and managers in daily work assignments to maximize productivity. Continually monitors restaurant and took

appropriate action to ensure food quality and service standards were consistently met. Efficiently resolved problems or

concerns to the satisfaction of all involved parties. Develops and maintains exceptional customer service

standards. Minimizes loss and misuse of equipment through proper restaurant supervision and staff training. Optimizes

profits by controlling food, beverage and labor costs on a daily basis. Consistently obtains highest rating from the county

health department. Increased weekly revenue by 45,000/ week to 75,000/ week within 9 months and maintain sales for a 3

year period. Counsels and disciplines staff when necessary. Manages accounts payable, accounts receivable and

payroll. Works closely with the chef and cooks to determine menu plans for special events or occasions. Organizes all

aspects of a new store opening. Regularly updates computer systems with new pricing and daily food

specials. Communicates well and uses strong interpersonal skills to establish positive relationships with guests and

employees. Develops and maintains a staff that provided hospitable, professional service while adhering to policies and

business initiatives. Initiates negotiations regarding vendor contracts and keeps updated records of contracts. Performed

restaurant walk-throughs to gauge timeliness and excellent service quality. Builds sales forecasts and schedules to

reflect desired productivity targets. Performs checkouts of servers and bartenders to ensure that all tickets were

accounted for. Ensurse proper cleanliness was maintains in all areas of the bar and front of house.

Education

Master of Science : Psychology, 2007

Troy University - Dothan, AL, Houston

Minor in Business. Recipient of Cornell Scholarship. Graduated Cum Laude. President of Chi Sigma Iota for two years.

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